Rated 5 out of 5 by James1998 Awesome staff makes you feel at home
The staff was extremely nice and professional, as well as very personable which makes a huge difference for those of us who travel quite frequently on business. The hotel was clean, up-to-date and very comfortable. The in-room Starbucks coffee as well as the full-service Starbucks in the lobby were HUGE bonuses. My stay at this hotel was an exceptional experience and every staff member here deserves a 'pat on the back'.
September 15, 2014
Rated 5 out of 5 by KJ27 Nice place to recharge
We stayed one night and visited University of Maryland the next day. Everything was great and the staff was so friendly and accommodating. It was a short drive to U of MD, and the surrounding town was cute. Breakfast in the club room was fantastic, fresh strawberries and fruit, eggs, oatmeal, and a latte/coffee machine, make your own, yum. Everything in our room looked new and had a luxury feel, very nice, bed was heavenly! It was a little noisy, our air unit was loud, but I bring earplugs to all hotels so not a problem. The workout room was clean and new and had everything we needed. Great hotel, I'd look forward to staying there again.
August 18, 2013
Rated 4 out of 5 by Membsie great location and front desk service.
Room was nice for a standard room. Bed was fantastic! I love the Tub except for it not having anything in the bottom and I slipped and almost fell twice. Would visit again.
August 23, 2014
Rated 2 out of 5 by Gambit2013 Club Service
I paid extra hoping to have the connivence of the club level before my interviews. Went to get breakfast place filthy and no dishes to get food. This was at 8:15-8:30 waited hoping someone would show. Went back to my room to call and complain and got nothing but excuses. Went back at 9:00 and they where packing everything away. Was beyond a waste of money along with the room service that provided molded berries and a soggy/ cold mushroom burger. The room was comfortable and the girl who checked me in was nice. I would not recommend this hotel to anyone after that stay. Especially business travelers on a schedule.....
September 19, 2013
Rated 2 out of 5 by Ssnsailor Disappointing
We arrived shortly after noon on FridayAugust 8th and thought we would check in early, we had specifically asked for an early check-in when the reservation were made. The check-in individual was on the phone with what sounded like an irate customer. She did not acknowledge our presence and continued to try to deal with the individual on the phone. She then marched off to get someone else, I thought it was for help checking us in, but that was not the case. She came back and asked how she could help. I gave her my information and asked about a room on the club floor. She indicated that it could not be provided as there was none available for my priority level (Gold). When I pressed her further she went to get the manager. The manager (Mr. Mamadou) advised me that there was no room available for a complementary upgrade, but for $40 I could be put on the club floor. I told him that previously when I stayed on a SPG property, specifically Westin & W, I was granted an upgrade without charge. His reply was that it was no longer being done and that only Platinum level members are granted upgrades. When I mentioned to him that there was no indication on the SPG website he said that there was specific mention on their hotel’s website. He also stated it has been this way for many years. I told him again that I did receive upgrades and his reply was that I was provided that upgrade because those properties were struggling to survive and needed to please customers. The manager was very forceful and unyielding without consideration to the extent of almost being rude unless I paid. He exhibited a talk down attitude as if being bothered. I finally gave up the request. I asked the check-in individual to please put us in connecting rooms. She gave us keys and we proceeded to our rooms on the 15th floor only to find out we did not have connecting rooms. We proceeded to the front desk and were assigned connecting rooms on the 10th floor. The double bed was a surprise, but it was clean. The room had a musty smell, it smelled like old damp carpeting. The bathroom was the size of two phone booths. The leftover socks on the floor under the desk was concerning. To characterize this property as a Category 4 I believe is a mistake. I should like to point out that when I reserved on the SPG website there is no mention of restriction of the club floor to Platinum members and there is no mention on the hotel’s website. I always look forward to enjoying a stay on a SPG property. After rising on Saturday morning we proceeded to the lobby for coffee and were advised that the individual who was responsible for opening the coffee shop had called in sick and it would not be open. We proceeded elsewhere for breakfast. Upon departing my associate in the next room advised the front desk clerk that the hair dryer in their room was not functioning. She was told that it would be replaced. When we returned on Saturday evening it was surprising to find children eating from plates in the lobby, kind of like it was their living room. Apparently this was acceptable to the hotel staff. The hair dryer was not replaced in my colleague’s room. The following morning when checking out we were greeted very cordially by Ms. Nena. She was very professional and made us feel very important. Sad she was not the check-in individual on Friday. It was interesting to note that she was in training but had the right attitude. Our departure was uneventful. All in all I am sorry to say I will not return to this property. This was without question the most uncomfortable stay in a SPG property. I wonder how many rooms on the club floor were empty, no matter. The stay went in the wrong direction from the beginning.
August 12, 2014
Rated 2 out of 5 by MediocrityMike1 Mediocrity Poster Child
When I arrived in my room, I found an air purifier running. The reason became apparent in a few minutes because my eyes started to burn. Reason? The room had been occupied by a smoker or smokers and reeked of smoke - not what you want to deal with upon arrival. I was assigned another room - no smoke there but the AC barely kept the room cool. The next morning, my room service breakfast was delivered 30 minutes late, so there was no time to eat it (although nicely presented). The room and its furniture also looked tired and dated. All-in-all, not a pleasant stay. I do not take pleasure in writing such a review, but "it is what it is".
May 15, 2014
Rated 5 out of 5 by Bailadora A very well-managed, Great place to stay.
The hotel staff are all smiles with can-do and customer-first attitudes. I think the front line can make a hotel, and they do! The rooms are spacious, clean, comfortable. The housekeeping staff are very responsive with friendly willingness to accommodate us. The hotel's location is perfect, with access to downtown Silver Spring and the metro to Wash, DC, via the hotel's convenient shuttle service. I've stayed many times and will continue to do so. Parking is convenient, though there is a charge unless you get it free with a special rate.
May 20, 2013
Rated 2 out of 5 by jsarasota Not what I expect from Sheraton
This was a complete surprise as my family stays in Sheratons often. More than once during my stay, the staff forgot to clean my room, refill the coffee, towels, etc. Not a pleasant surprise when I come back at night wanting to go to bed.
Also, the breakfast in the morning was very plain and they forgot to mention that during the holidays they are not serving it, but yet they are charging me for it. After complaining, they gave us a ticket to eat downstairs at the restaurant.
The front desk staff was helpful but after the fact.
July 8, 2013