Rated 3 out of 5 by Verified Reviewer No premium hospitality services
To keep it short, very poor response from staff. Basic hospitality service is missing among staff. Cleanliness of the room not upto the 5 star standards. Generally i have to come back to same hotel since the location suites my business. Nothing else to explain here now.
February 17, 2016
Rated 5 out of 5 by zipylo One of the better Sheraton Hotels in China
Staff is very responsive, especially to special needs (i.e. I am a vegetarian and got real vegetarian food prepared) without any discussion (which most of the times unfortunately is normal and necessary). Full recognition as Platinum member. Harry Chen, Club Floor manager was excellent. Only two little things....WiFi speed not good for business users and the aircon in my room was not cool enough, although they tried to repair it....
August 15, 2015
Rated 5 out of 5 by kakayang hotel service is great!
Reception Zhouwen & CLUB LOUNGE Yanglin is very professional.she often polite when we arrived to hotel.
July 6, 2015
Rated 4 out of 5 by JamesWu Need to fix
Room 1903, shower is leaking. Bath tub hot water not hot enough ..
But over all is a good hotel, I would definitely like to stay again..
June 30, 2015
Rated 5 out of 5 by GilbertBoy Awesome 5-star Luxary at a 4-star Price
I moved to this hotel from a so-called 4-star international hotel and was so pleasantly surprised with the value. Everything is done super well. The rooms are spacious and opulently appointed, fantastic bed and pillows, beautiful bathroom. much better English TV selection, and the staff were very helpful and friendly. I can't imagine a better value. My only complaint would be the food in the Feast restaurant was not as good as some of the outside restaurants which were less expensive, but still excellent service and high quality.
April 14, 2015
Rated 4 out of 5 by Lune 还有很大改进空间
February 21, 2016
Rated 5 out of 5 by david000071 武汉
January 11, 2016
Rated 3 out of 5 by lhavonsig Facilities dysfunction
Undesirable "4 Points":
a. Swimming pool unavailable (As informed pending for a period of Dec., 2015);
b. 'Rain Forest Shower Head' NOT working properly (Room 1501);
c. Crowded guest room sections;
d. Light leaks thru room door into the guest room, easily (Room 1501).
December 21, 2015