Rated 5 out of 5 by Yoyo21 Consistently great!
Just returned from our 5th straight year at the Sheraton. Our family of 5 continues to choose this hotel due to it's great staff, family friendly property, and of course the location is top notch. I love how the staff works to get our same room each year and they also remember my kids names. This year the improved Platinum meal discounts were great enough that we ate breakfast on property more.
December 2, 2013
Rated 4 out of 5 by SeaSIx Sheraton Wowee
Beautiful resort, perfect location, the staff and the food were wonderful. Internet access was slow and problematic - needed tech support 3 times. The food was very pricey - eggs benedict and an omelet for room service cost $66.00. OUCH! Nice that it was walking distance from Whaler's Village.
December 8, 2013
Rated 4 out of 5 by MauiLover1 Good Hotel but doesn't meet Sheraton Standards
First off, the hotel staff was really friendly and trying to be as accommodating as possible. However, the facility clearly needs a refresh. Old carpet everywhere and it feels like it has never been touched after it opened.; feels like the top of the line circa 1985.
We have been asked to upgrade the room for an additional 25$ to get a deluxe Ocean View but other than being at the very last building (the far end of the hotel) the view wasn't better than the standard ocean view. For everything we wanted to do and everywhere we went there was an absurd extra expense. The internet, for which we paid in the resort fee, was really slow and barely useable. After talking to the reception they recommended that we pay an additional fee of 16$ for a faster connection.
I am a Gold member of SPG but apparently it didn't show up in the reservation system and therefore didn't get any of the benefits. I stayed at another SPG property the week before where I was properly recognized as a Gold member.
All in all, a bit disappointing and the first answer the staff was giving us at the reception was: you can get a better deal by paying more.
December 5, 2013
Rated 5 out of 5 by FrindgeWorld Great Hotel
We enjoyed our stay very much and there was never a problem.
December 2, 2013
Rated 2 out of 5 by Mark Serious improvement needed for the food
We had dinner under the star. The food was horrible.
For the starter, the scollops had no flavor. It tasted like frown scollops boiled in hot water. Flavorless! Second dish, the salad, the duck was so over cooked that the texture was like jerky. I don't even want to get into rest of the dishs. The entire dinning experience was just beyond sad.
There was no SPG recognition at all. Not when we arrived, not during the stay; I couldn't even get a clean towel at the beach.
This is not the type of hotel/resort I would expect from SPG.
February 21, 2013
Rated 2 out of 5 by SeattleRain The hotel room is old
As of June 2013, for the price you paid for, I wouldn't recommend staying in this hotel. The customer service is friendly, but they are not willing to invest in the room that you stay in. Nothing is free and be aware of the resort fee. I recommend using self parking and don't use Valet ($$$) even though it's free. You may not find parking near your room in the late evening and have take a long walk to parking structure with no sidewall to it.
June 28, 2013
Rated 2 out of 5 by Michael01234 Hotel Needs Improvement
*Front Desk had a single person multiple times throughout the day with a line of 5-6 people. I've had much better attention at 3 star hotels.
*Rooms were small and old.
*Bathrooms were extremely small and very old.
*Pool was a decent size, but not nearly enough chairs.
*The breakfast was absolutely horrible and expensive. I would suggest eating somewhere else.
*The best part of staying at the Sheraton was the beach, but unfortunately you can stay at any of the other hotels and walk to this portion of the beach.
June 26, 2013
Rated 5 out of 5 by Jackson13 Best Hotel on Kaanapali Beach
Originally stayed at this hotel in 1979 and management has made sure that this hotel has remained a premier property in Maui. From our ocean front room on Black Rock we had great views of whales breaching, sea turtle swimming and sunsets on the ocean. We also could watch the sunset cliff dive on Black Rock as well as the views down Kaanapali Beach.
For dining we had some excellent meals at the Black Rock, lunches at the Cliff Dive Bar as well as a great room service dinner on the lanai.
For activities, the pool area is great, especially swimming the river and enjoying the jacuzzi. I was also able to scuba dive right from the beach and the snorkeling was also great.
February 27, 2012