Rated 4 out of 5 by Paul6 This hotel has a great beach
The great snorkeling at Black Rock and the wide beach make this the most popular part of this side of Maui. All the staff are friendly and very helpful, and made my stay immensely enjoyable. The restaurants are not busy at dinner due to local options in the Whaling Village, so you can enjoy a quiet meal if you prefer.
September 12, 2013
Rated 4 out of 5 by Jojo0217 This hotel could be much better.
The hotel was beautiful. The staff was helpful & friendly. The room was comfortable but not clean or well maintained. There was trash under the bed. Had to wipe down the tub due to hairs in it before bathing my children. The shower head was leaking spraying water across the bathroom.
December 9, 2013
Rated 4 out of 5 by Berber Great resort feeling
although I enjoyed the resort, there were a few things that could have been better. My Significant other and I both agreed that the food was just okay. The portion size was great but the quality of food didn't meet the cost of the food. We often ate off location for this reason. There should be an option for late night food and beverages as well as have the coffee cart open sooner for those that are still adjusting to the time change. The short walk from the resort to the beach was great! The amenities offered on location were great! Most staff was beyond nice and helpful. The rooms were comfortable but could use better lighting in the restroom. I was not happy with housekeeping. Several days the rooms were not made over until late afternoon and it lacked attention to detail. there should be quality control going in and checking the rooms. One day, i even noticed my new shower towel smelled terrible. Almost like it was burnt.... I would return but most likely try a new resort
September 7, 2013
Rated 3 out of 5 by STAR31 location location location
this hotel is perfectly located on Maui
February 13, 2014
Rated 4 out of 5 by mauiray21 January 2013
Excellent service from staff, great room and view, Good support for business needs.
Internet daily login is a pain - you should allow the purchase of a multi-day plan. "Premium" service was not noticeably faster than standard and not worth the $16.99 per day.
PLease fix this - we'll be back as soon as we can.
January 12, 2013
Rated 5 out of 5 by Dick47 Fantastic property and staff
Everything about this hotel is top notch. Staff is incredibly helpful and friendly.
February 7, 2014
Rated 3 out of 5 by LERDHR Not again
I like the location of the hotel, but not the staff. They were not friendly at all. Poor service to what I am used to. I travel all over the world and I preferred to stay out of the hotel to avid the staff.
January 10, 2014
Rated 4 out of 5 by hubbyandI Satisfied
My husband and I are were on a little get-away. The room we had was nothing amazing, but it had all that we needed and was cleaned daily to our expectations. The pillows are very fluffy...which we weren't a big fan of, but that is my only complaint. We would go back with our own pillows :)
October 19, 2013
Rated 4 out of 5 by Gunnar24 Could have been better.
We stayed with you 11 years ago and had a wonderful experience. This time only parts of our stay were outstanding. The room was not kept at the level of cleanliness we were expecting. We requested a new light bulb early on and never heard from anyone about our request.
November 22, 2013
Rated 4 out of 5 by canuckle Great beach and snorkeling resort
Top attraction - Black rock snorkelling
friendly staff though Plat amenity was not well defined.
good restaurants if you are not interested in leaving the area. Loved the pool that covers a good part of the hotel front.
One downside is the place is huge so it takes a good part to get oriented.
February 13, 2013
Rated 4 out of 5 by Dave31 April stay
Dive bar menu out of date same for last 5 years.
Mai Tai bar closed for 1st 3 days of stay due special group not advised at check in?
Prices are high at outside bar restaurants compared to others on beach.
Poor selection of draft beers at all bars 2 only other hotels on beach have up to 16
April 14, 2013
Rated 4 out of 5 by CBake22 Staff Recognition
Two staff members at the hotel made this a very warm and memorable stay:
Tanya at the Black Rock pool bar went above and beyond to provide great service and recommendations for the local area.
Rosie in the Black Rock Spa gave the absolute best professional massage I have ever experienced.
January 16, 2013
Rated 3 out of 5 by Kathy2013 Upset
It needs more pools & we never had wifi in our room all 4 nights we were there. Also I'm a coffee drinker and was very upset I woke up to no coffee creamer and when I went looking at 530 am there was none to be found and when I called there was no answer.
October 23, 2013
Rated 4 out of 5 by Musa15 Peace and Quiet
We enjoy this Hotel for the peace and quiet. Thie views are quite impressive, depending on your room allocation. Ti is a relaxing holiday destination. The breakfast buffet needs to be more exciting, it is the same varieties of food every day. Need more fruit selections.
March 26, 2013
Rated 4 out of 5 by lkc1 No screens on doors
Screens on the doors are a necessity to keep out birds and bugs. When in Hawaii, people want to have fresh air. An air conditioned room can be any place in the world. Increase lighting in the bathroom an add mounted lighted makeup mirrors.
November 12, 2013
Rated 4 out of 5 by LadyCat 1st time visitor to Hawaii
Pros: Location, grounds, staff, food good but pricey.
Cons: Pricey, internet fees
The weather was cool and breezy so pool and hot tub not used since they were both out doors. The fitness center was sort of hard to locate initially--small but useable equipment.
January 31, 2013
Rated 4 out of 5 by MGC01 Sheraton Maui
Great hotel and facilities. Staff was friendly and accommodating. My only concern with this hotel was the horrible internet service. I could have upgraded to a higher speed, however a resort of this calibre should have decent access.
November 11, 2013
Rated 3 out of 5 by Mom1 Sheraton Maui
The location, facilities, and rooms were okay. The service was exceptional. The neighbors left very little to be desired and this was magnified by the thin walls. It's unfortunate, but I am hoping that we will have better neighbors next time we visit.
November 22, 2011
Rated 3 out of 5 by Gwp1952 Confused
The tennis courts with light facilities looked very nice, but unable to touch the playing surface.... Locked. Then I tried to use the fitness centre..... It took about 15 minutes a few elevators.. Up and down stairs very confusing and frustrating
September 14, 2012
Rated 5 out of 5 by Lenn 6 night stay
All staff were very accommodating. There is one staff member who went beyond her duty..Paula, a manager went out of her way to correct some issues that arose. She provided us personal attention throughout until the issue was resolved.
January 9, 2013
Rated 3 out of 5 by Vee19 Beautifull
Came here 12 yrs ago and loved it! Kids had a great time. This time I felt place needed renovation carpets were dirty and torn. Bathroom was outdated as well. Otherwise the location and hotel is good.
November 17, 2013
Rated 4 out of 5 by Nesto Honeymoon bliss
Beautiful hotel, beautiful location. Marriage didnt last but the memories of my honeymoon stay at this beautiful hotel lives on.
December 30, 2013
Rated 2 out of 5 by Bear12 I'm afraid it didn't work for us.
I'm afraid we hit a run of misfortune during our stay. We had a horrible encounter with the valet when we arrive, which led to some confusion about how temporary parking, valet, complimentary valet and self-park works and then the frustration continued at check-in. Overall, we did not find our arrival customer service friendly or helpful. Our suite faced a greenspace where a loud stage event was taking place, so we left the property for supper. When we came home for the night, suite 2203 was in a high traffic area (despite our request for end of the hall=quiet), so we heard rumbling baggage all night on the stone hallway flooring. Families start the day early pre-0700hrs, with loud voices and screaming children. People were everywhere!! The property is simply too large for us and lacks the intimacy we prefer. I can't think of anything we really liked. I wrote to the hotel yesterday to see if they wished to discuss my stay prior to writing my review (as it wouldn't be favorable). I didn't hear back. Ordinarily we like giving properties a second chance. Not this time.
January 3, 2013
Rated 3 out of 5 by Vona1 Nice hotel with some issues
This was my staycation and I had an overall pleasant time. The positives were that the air conditioning was quiet, linens and pillows were awesome, and the furniture was perfect. I asked for a higher floor and they were able to comply, though I couldn't get a king bed I had requested when I booked the room.
These were the issues I encountered:
1. Check-in took a long time because the hotel was understaffed. Only two concierges.
2. Ordered breakfast but the toast came without any butter.
3. Very noisy. Could hear the elevator and the maids chatting loudly while I was in my room.
4. Staff did their job but most of them were probably overworked so weren't particularly warm or friendly, especially for a place perceived to have Aloha.
5. I ordered room service twice, breakfast and dinner. The service was good and prompt. But although the meals were expensive, they were very average, like Ruby's Diner. Whole Foods cook better meals. I thought Sheraton, being 5 star, would serve 5 star gourmet meals.
6. A closet door couldn't slide in its proper place. I just kept it open.
January 3, 2013
Rated 4 out of 5 by AJ41 TheSheraton Maui Resort
The public areas of the hotel are lovely and the hotel in general is clean and well maintained. The room we had was definately in need of updating . The bathroom looked quite dated and showed its' age.
September 24, 2013
Rated 4 out of 5 by aplee Very nice
I've stayed on Maui multiple times. This was my first at the Sheraton. It's a very nice facility staffed by warm and friendly people. The property itself is classy and elegant but very approachable.
March 5, 2013
Rated 4 out of 5 by CJspg Maui Paradise
The Sheration Maui is a wonderful location to stay and relax. The grounds are well manicured and the beach is outstanding. However, some staff member could use additional customer service training.
June 7, 2013
Rated 4 out of 5 by Prius Wisconsin
Once I received the room that I had originally requested the rest of t he visit went good/I did find that the front desk staff did not go out of their way to help. The porters were excellent.
March 12, 2013
Rated 4 out of 5 by bahar great beach
The Sheraton hotel is the first hotel built
in Maui, but it looks modern.
The rooms are clean, and the staff are friendly.
Sheraton has one of the best beaches, in kaanapali.
September 4, 2013
Rated 3 out of 5 by timmy26 great beach
best beach around, but the rooms a little old and need to be updated
December 26, 2013