Rated 5 out of 5 by Pecanannie fabulous
This our 4th year in a row to stay at the Sheraton Maui. We try to get the same room each time or at least same floor (4401-4412). The grounds are what set it apart from the other hotels on Kaanapoli beach. Rooms are dated but just fine and spacious if you choose one of the ocean-front rooms. We love it ! Staff is wonderful,
always eager to make our stay great. We will be back if able (age 77 & 78). Plenty of young couples and families are around.
August 29, 2013
Rated 5 out of 5 by Edw2014 Great hotel and location
My wife and I stayed at the Sheraton in May 2014 and had a wonderful time. We had stayed in Kaanapli Beach many times but never in the Sheraton. The room was spacious, comfortable and well equipped. Daily maid service was provided and our maid was exceptional. Highly recommend this hotel.
May 22, 2014
Rated 4 out of 5 by 55chevy Room furniture
The sofa and chairs in the room are very uncomfortable and old. Need to be changed. Some light switches are worn out and need replaced. Bathroom tissue low quality for this type of hotel. Facility needs some definite upgrading which we were told is planned.
May 22, 2014
Rated 3 out of 5 by RonW Disappointed
This is a high end hotel that needs some major remodeling. For a hotel that charges high rates, one expects a better furnished room. There were signs regarding a future remodel of the hallways, which were in terrible shape....our room had a good location-ocean view, top floor, but even with all that, the price should be discounted if you offer below par hotel.
the grounds were nice, and the location by the black rock is nice. The staff was very friendly, and the buffet breakfast was delicious, although a bit on the high side, and the a la carte menu did not offer any cheaper alternative. We have traveled all over the world, and in most countries breakfast is included. Here the hotel should have packaged a special deal for breakfast, as they do already charge the resort fee on top of the high price of the room. I expected a better facility from a Sheraton at this premium beach area.
March 20, 2014
Rated 4 out of 5 by tallyman Some issues
There was no monitoring of whether persons enjoying the facilities were hotel guests--this was especially obvious at poolside. In addition all shaded chairs at poolside where staked out with towels the night before, making it impossible to get a shaded seat even by going out at 630AM. Also room makeup was exceedingly late most days even though room was unoccupied--even had to call desk one day about 6pm to ask that room be made up.
September 23, 2013
Rated 4 out of 5 by KKCHawaii Business golf trip
It's always great to know that when you stay at one of the SPG properties the consistency and value is one you can count on. I always love the beds.
June 2, 2014
Rated 3 out of 5 by PaulVA Review your room choice
I strongly recommend to carefully review your room choice during check-in. Ocean view does not necessarily means a good view or proximity to the ocean. I bought a travel package which included the hotel.But I paid good amount of extra money to get an unrestricted ocean view room. During check-in, I was told that I was given a complimentary upgrade to a so-called 'deluxe' room. In fact the so-called upgrade put me to the furthest corner of the building with a partial/ restricted view of the ocean. This was very disappointing. When I approached the front desk, they ask a $75 extra per day to get a room at the same level with a better view of the ocean. Otherwise the experience was as you expected when you paid that much.The positive included closeness to the black-rock and beach, a festive atmosphere and an excellent pool. Rooms are small, amenities are average except the bedding which is consistent with Sheraton standard.
April 18, 2014
Rated 5 out of 5 by alohagirl beautiful location
This hotel has the best location on the island. The pool is fabulous. The room was great. Food was good, but pricey. Waitressing service at pool, lacking, and drinks were not done well. Snorkeling at the black is wonderful! Had a great stay!
May 22, 2014
Rated 4 out of 5 by MauiResident Hotel staff
1. Excellent valet staff
2. Check in was very slow. Had to wait for over 10 minutes to check in. Took a while before more staff was added to process front desk requests.
3. Housekeeping staff were very friendly.
4. Restaurant wait staff were attentive but slow. Food was very delicious.
5. Starbucks coffee cart line had about a dozen people waiting in line. Popular feature that perhaps could be enlarged and provided more staff.
January 6, 2013
Rated 4 out of 5 by EastSac Great Location and Best Looking Hotel on the Beach
1. Best looking hotel on the beach
2. Great location
3. Great beach
4. Great snorkeling
5. Good breakfast (get it included in room rate)
1. Carpet in hallway was very old, torn and coming up. It is in need of replacement.
2. Food from the grill was not very good.
3. Bathrooms small with one vanity - We had beach front rooms.
April 29, 2014
Rated 3 out of 5 by sue55 Short stay after Thanksgiving
I stayed a short time and was very dissapointed in the staff and food, everyone seemed exhausted, the Starbuks hostess was rude, the coffee machine at the resturant was broken for Latte. I love blackrock beach that is why I go. I rented a cabana each morning they were ripped, for the amount of money you pay the should be nice. I have stayed here on other occasions and have had good service so I was dissapointed this time.
December 5, 2011
Rated 3 out of 5 by Kathy05 unpleasant staff
I really enjoyed my break in sheraton Maui. The beach was so great that I met sea turtle and various kinds of fishes. However, a staff whose name is "Irene" made me upset when I checked in. She answered to my questions insincerely, and was not willing to help me. I cannot understand how this staff is working in this hotel.
Except her, I really liked the hotel because of its location and beach.
March 13, 2014
Rated 5 out of 5 by DonMaria Great vacation
This was our third stay at the Sheraton Maui and it was our best stay- the upgraded room was nice (thanks SPG) and everything was perfect for our week in paradise. The pool and beach were a great place for our 5 year old. The hotel was close enough to all the action of Whalers Village but on a quiet corner with good snorkeling.
April 18, 2014
Rated 5 out of 5 by Kimo1 A Perfect Getaway
Being an Oahu resident, it is always nice to vacation on a neighbor island without having to travel for hours. The Sheraton Maui is always a welcoming, relaxing, and beautiful property to return to. The perfect time to stay is during whale season. We had a great view from our lanai and would watch whale activity for hours. The Sheraton Maui has become our favorite getaway.
March 13, 2014
Rated 2 out of 5 by B748i Expected better
I really do not feel that you get the value for the money here. there were at least 3 things in the bathroom that needed maintenance-exposed nail, bathroom door handle and the bath tub grout. outside while sitting on the lanai you hear a large air conditioner or motor of some kind and not the waves crashing in on the beach. My wife and I feel that we would not return here.
February 16, 2014
Rated 4 out of 5 by Spring72 Sheraton Maui
We loved the grounds, the pool, the beach and all the amenities that went with those facilities. We also loved the view from our room. The room itself was adequate. The big problem was the bathroom. It was clean but extremely outdated. It had a toilet a tub/shower, and a plain sink. A sink that looked like it was left over from the 50's. We were paying 2014 prices for a 1950's bathroom.
Most of the staff tried very hard and were extremely pleasant, the exception being the check in/check out desk. They were polite and smiled but the attitude was one of take or leave it, this is the way it is, they certainly did not go the extra mile like the rest of the staff.
The breakfast buffet was very good and the restaurant was run very efficiently.
A very big problem and inconvenience was the computer area used to print boarding passes. It had a printer that looked like it was the original printer HP ever produced. In addition it was low on ink, and completely failed to print our passes. This caused us great concern and when we were told there was no IT manager on duty we were very upset. Fortunately for us there was a very kind restaurant manager who knew how to email the passes to her email account and then print them from her printer. She was a great help who was also kind and courteous. In this era of computers this is totally unacceptable.
Everything being said (bathroom, computer, check in/check out staff) we did enjoy our stay.All of the other factors were more the enough to sway the tide.
June 8, 2014
Rated 5 out of 5 by Annika mrs
Amazing Resort! Very nice get away.
May 27, 2014
Rated 5 out of 5 by RCADGJ2014 Great Hotel for Families
This was our first time to Maui! The hotel offeres fantastic pools, a great beach and a veriety of food options! It is located in the heart of Ka anpali and with in walking distance to other great food options!
May 5, 2014
Rated 2 out of 5 by Jlriva Rooms need updating
Stayed in the Ocean Front room (most expensive other then a suite)
Balcony barely fit two chairs. Overall facilities need a makeover. Carpeting in hallways "de-bonding/bubbling up". AC labored continuously trying to cool room,
Bathroom needs update. Tub chipped and stained. Outside grounds were the only Brightside. Pool was good and public beach well maintained.
September 10, 2013
Rated 4 out of 5 by Aussiescot7 This hotel is well positioned
Generally the hotel was good. The catering at dinner left something to be improved particularly the Black Rock Restaurant where the food was below expectation.
Breakfast was good and also the lunch facilities The Japanese restaurant was god
April 26, 2014
Rated 4 out of 5 by rob212 beautiful hotel but reception saff could have been more helpful and pleasant.
I enjoyed the hotel, however, the staff at the reception desk could have been a bit more pleasant and helpful. Their customer services skills were lacking. Nevertheless, the hotel is beautiful. I enjoyed the pools and the beach was wonderful. The room was very clean and the house keeping staff was very efficient and eager to satisfy my needs.
September 22, 2013
Rated 2 out of 5 by Ohana810 Third time NOT the charm
We've come here three times in past several years. The first two trips in 2010 and 2012 were great and the staff were well-trained, warm, and accommodating. On this most recent trip however (for our wedding), it was a mixed bag. We were greeted with kindness from Gabe and Makana of the front desk staff and enjoyed working with the Cliff Dive Bar staff and the event reservations manager. However, our interactions with the valet service left much to be desired. Upon asking if our car could be parked by the lobby because we would be returning shortly, Cory the valet said, "Look dude, we have a lot of cars here and my job is to get the cars parked." Not our problem and not the kind of rhetoric one expects from this lovely hotel on Maui. A restaurant doesn't do its dishes in the front of the house, and the valet at the Sheraton Maui needn't advertise how it goes about doing its job to the guest, it should go about it seamlessly and without complaint.
October 17, 2013
Rated 3 out of 5 by Denk Hotel was ok
The concierge and the Starwood staff were excellent. They helped us a lot. Where it failed, in my opinion, was the front desk. Not very welcoming or friendly. Did not give us any information about the hotel's feature's etc. No bottle water for spg gold members.
Overall, the hotel is ok for a few days. Easy walk to Whaler's Village.
November 15, 2013
Rated 3 out of 5 by Unhappy287 Not the normal Starwood Preferred experience
Let me start by stating that the location of this Hotel is great - the pool area is tiny and hard to get a seat when busy but the proximity to the beach is perfect. Where the resort fell short was the staff and how we were treated & the room offered for my points (booked in May '13 for a Dec. '13 stay). The garden view rooms are tiny, the Sweet sleepers are 'not' & the garden is the Hotels loading dock & tennis courts...When we tried to communicate our unhappiness we were greeted with how sold out they were not any empathy or attempt to make it better. Normally as a preferred gold club member we have received great rooms & freindly people but this time they were just not interested in how our stay was playing out. We even called the Hotels special *33 number advertised in the room to communicate issues directly & never heard a peep from anyone - not Gold level service...With soo many choices for hotels on that strip of sand I will never choose the Sheraton again ever.
January 3, 2014
Rated 5 out of 5 by ReginaM Ahhhhhhloha from NJ
this is my 2nd time back to this Sheraton. I could live here permanently if I could find a winning lottery ticket!
May 5, 2014
Rated 4 out of 5 by Paul6 This hotel has a great beach
The great snorkeling at Black Rock and the wide beach make this the most popular part of this side of Maui. All the staff are friendly and very helpful, and made my stay immensely enjoyable. The restaurants are not busy at dinner due to local options in the Whaling Village, so you can enjoy a quiet meal if you prefer.
September 12, 2013
Rated 5 out of 5 by TanaandDave Great location
Nice hotel, friendly staff, location and beach is outstanding.
May 8, 2014
Rated 4 out of 5 by mauiray21 January 2013
Excellent service from staff, great room and view, Good support for business needs.
Internet daily login is a pain - you should allow the purchase of a multi-day plan. "Premium" service was not noticeably faster than standard and not worth the $16.99 per day.
PLease fix this - we'll be back as soon as we can.
January 12, 2013
Rated 4 out of 5 by Berber Great resort feeling
although I enjoyed the resort, there were a few things that could have been better. My Significant other and I both agreed that the food was just okay. The portion size was great but the quality of food didn't meet the cost of the food. We often ate off location for this reason. There should be an option for late night food and beverages as well as have the coffee cart open sooner for those that are still adjusting to the time change. The short walk from the resort to the beach was great! The amenities offered on location were great! Most staff was beyond nice and helpful. The rooms were comfortable but could use better lighting in the restroom. I was not happy with housekeeping. Several days the rooms were not made over until late afternoon and it lacked attention to detail. there should be quality control going in and checking the rooms. One day, i even noticed my new shower towel smelled terrible. Almost like it was burnt.... I would return but most likely try a new resort
September 7, 2013
Rated 5 out of 5 by Flyers16 Excellent Hotel
Excellent Vacation Experience. The grounds are spectacular and so are the views. Quality service on balance. Best Pool in any of the Sheratons that I have stayed at.
April 19, 2014