Sheraton Maui Resort & Spa

  • 2605 Kaanapali Parkway,
  • Lahaina
  • Maui,
  • Hawaii
  • 96761
  • USA
  • Landkarte

Zimmer & Preise

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Diese Angaben ermöglichen es uns, die besten Zimmer für Sie zu ermitteln und Ihre Ankunft entsprechend vorzubereiten.

Informationen zu Zustellbetten und/oder Aufschlägen für weitere Personen finden Sie in den Zimmerbedingungen und Details.

Altersvoraussetzung

Um eine Reservierung vorzunehmen, müssen Gäste mindestens 18 Jahre alt sein und einen gültigen Lichtbildausweis vorlegen.

Rated 4.1 out of 5 by 478 reviewers.
Rated 1 out of 5 by Honeymoon! Who cares? We were moved three times before the room that I paid for with the view I paid for was given. The staff could care less that it was our honeymoon. Nothing welcoming upon arrival, no lei's, no smiles, no I'm sorry for the inconvenience, I got one congratulations before we were sent to our first room with palm trees obscuring our ocean view. Why should I care about being acknowledged as an SPG member when no one cared about the fact we were on our honeymoon? Nothing special at all, I shouldn't have said a word, I probably would've been treated better. The best part about returning from your honeymoon is the countless times I've been able to tell this story. In meetings for work, I have the best story to "does anyone have a negative customer service experience they'd like to share?" My hand goes up first. October 20, 2014
Rated 1 out of 5 by Unfriendly and not helpfull staff We stayed at this resort for a wedding. All of the guests and the bride and groom agreed that the staff was some of the worst we had ever come across. A few of the staff were simply rude. A simple question like "Where do we catch the resort shuttle?" required us to ask 3 different people before getting the correct directions to the lower level of the hotel. On the upside, the place is beautiful and you can't beat the beach, just don't expect much from the staff. October 9, 2014
Rated 2 out of 5 by Disppointing After staying at other Sheratons and being completely satisfied we were excited to stay at this one in Maui. We paid extra for an oceanview room and when we entered our room it overlooked the roof of a food hut. I called and was told that our room was considered oceanview even though we couldn't see the ocean and it would cost more for an "oceanside" room. Communication was lacking upon checkin. The first day we turned in our cards and went to the pool/beach not knowing that the towel hut closes at 5pm so you are "stuck" with sandy/wet towels to take to your room for the night. We would definitely stay at a different hotel if returning to Maui. November 1, 2014
Rated 5 out of 5 by Beautiful Location and Excellent Faclitiy I recently stayed at the Sheraton Maui for a business meeting and had an excellent experience. The staff were wonderful, pleasant and extremely helpful. The hotel is situated on a spectacular part of the island only minutes from Lahaina where there is great entertainment, shopping and food. I would highly recommend the Sheraton Maui and will most definitely be returning in the future. Mikki November 20, 2014
Rated 2 out of 5 by Needs improvement We stayed for 2 nights using starwood points 11/26-28 2014. The other 7 days we stayed at the Westin Villas. On arrival the valet staff was unwelcoming & not nearly as helpful as the staff at the Westin Villas, they really went above and beyond to make you feel like they were happy to see you at The Villas. The front desk employee offered no info about the resort when checking in. I got the feeling that she was annoyed by me being there. The pool staff seemed happy and energetic. The view from our room was amazing, the pools & grounds are great. Only 1 hot tub with loud drainage system was disappointing . Food was very expensive by the pool. A $17 & up sandwich served with chips? The very worst thing about the hotel is the BEDS! We could feel the springs, hardest night sleep ever! I called housekeeping the next day & they brought in pillow tops for the mattresses. That seemed to work but the pillow tops should be on every bed not just on request, or get new Heavenly beds for the entire resort! Would not stay again even if it was free. October 29, 2014
Rated 2 out of 5 by Mold and Deferred Maintenance We booked an Ocean Front Room for 6-nights. The Front Desk clerk insisted we pay an extra $50/night to stay in the Hale Moana section - which they consider Deluxe Ocean Front. The upgrade included plenty of visible mold on bath mat, defrerred maintenance in the bathroom, old towels that were dingy looking and off-yellow. crumbs near and under the microwave (presumably left for us by the previous guest), etc. But the view was very nice. We are Starwood Preferred Members. This was our 7th stay at the property. No one ever asked us if we were satisfied with the accomodations during the entire stay. March 19, 2013
Rated 2 out of 5 by Serious improvement needed for the food We had dinner under the star. The food was horrible. For the starter, the scollops had no flavor. It tasted like frown scollops boiled in hot water. Flavorless! Second dish, the salad, the duck was so over cooked that the texture was like jerky. I don't even want to get into rest of the dishs. The entire dinning experience was just beyond sad. There was no SPG recognition at all. Not when we arrived, not during the stay; I couldn't even get a clean towel at the beach. This is not the type of hotel/resort I would expect from SPG. February 21, 2013
Rated 5 out of 5 by ANNIVERSARY TRIP The hotel was very clean and well managed. The breakfast buffet was well done and varied day to day. The omlet chef was excellent! Overall, a class facility. There was a wedding outside our room 11/12 which coincided with our 48th wedding annoversary. November 17, 2014
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