Rated 1 out of 5 by Honeymoonwhocares Honeymoon! Who cares?
We were moved three times before the room that I paid for with the view I paid for was given. The staff could care less that it was our honeymoon. Nothing welcoming upon arrival, no lei's, no smiles, no I'm sorry for the inconvenience, I got one congratulations before we were sent to our first room with palm trees obscuring our ocean view. Why should I care about being acknowledged as an SPG member when no one cared about the fact we were on our honeymoon? Nothing special at all, I shouldn't have said a word, I probably would've been treated better. The best part about returning from your honeymoon is the countless times I've been able to tell this story. In meetings for work, I have the best story to "does anyone have a negative customer service experience they'd like to share?" My hand goes up first.
October 20, 2014
Rated 5 out of 5 by MikkiLV Beautiful Location and Excellent Faclitiy
I recently stayed at the Sheraton Maui for a business meeting and had an excellent experience. The staff were wonderful, pleasant and extremely helpful. The hotel is situated on a spectacular part of the island only minutes from Lahaina where there is great entertainment, shopping and food.
I would highly recommend the Sheraton Maui and will most definitely be returning in the future.
November 20, 2014
Rated 1 out of 5 by weddingGuest1005 Unfriendly and not helpfull staff
We stayed at this resort for a wedding. All of the guests and the bride and groom agreed that the staff was some of the worst we had ever come across. A few of the staff were simply rude.
A simple question like "Where do we catch the resort shuttle?" required us to ask 3 different people before getting the correct directions to the lower level of the hotel.
On the upside, the place is beautiful and you can't beat the beach, just don't expect much from the staff.
October 9, 2014
Rated 5 out of 5 by Jeff73 ANNIVERSARY TRIP
The hotel was very clean and well managed. The breakfast buffet was well done and varied day to day. The omlet chef was excellent! Overall, a class facility. There was a wedding outside our room 11/12 which coincided with our 48th wedding annoversary.
November 17, 2014
Rated 5 out of 5 by shamboy Anna
Great hotel. Staff was very helpful. Especially Anna at the front desk. Got us a great room after a very delayed flight.
November 16, 2014
Rated 5 out of 5 by AndreaDennis Sheraton Review
This hotel was awesome. Clean, very friendly and helpful staff. The grounds of the hotel were kept to perfection. Pool was very clean, and the room was very comfy. I can't think of anything that needs improvement. Thank you for the wonderful stay!
November 14, 2014
Rated 2 out of 5 by Kevin007 Mold and Deferred Maintenance
We booked an Ocean Front Room for 6-nights. The Front Desk clerk insisted we pay an extra $50/night to stay in the Hale Moana section - which they consider Deluxe Ocean Front. The upgrade included plenty of visible mold on bath mat, defrerred maintenance in the bathroom, old towels that were dingy looking and off-yellow. crumbs near and under the microwave (presumably left for us by the previous guest), etc. But the view was very nice. We are Starwood Preferred Members. This was our 7th stay at the property. No one ever asked us if we were satisfied with the accomodations during the entire stay.
March 19, 2013
Rated 2 out of 5 by Mark Serious improvement needed for the food
We had dinner under the star. The food was horrible.
For the starter, the scollops had no flavor. It tasted like frown scollops boiled in hot water. Flavorless! Second dish, the salad, the duck was so over cooked that the texture was like jerky. I don't even want to get into rest of the dishs. The entire dinning experience was just beyond sad.
There was no SPG recognition at all. Not when we arrived, not during the stay; I couldn't even get a clean towel at the beach.
This is not the type of hotel/resort I would expect from SPG.
February 21, 2013