Rated 5 out of 5 by beverly51 wonderful life experience
Was in so happy with the service from housekeeping to valet service. Every one so responsive to our needs and made our trip so relaxing and something to remember for a life time! It made me believe in the saying no worries...as I am retiring my new motto I brought home with me!!
April 10, 2014
Rated 1 out of 5 by Ono4 pretty unhappy
i made the reservation for my daughter to stay one night prior to checking into our westin villa condos. i told the person making the reservation it would be my daughter using the room. when she arrived there was no record and the check in people were not really very friendly nor understanding. they begrugingly said "well we will honor it this time " not saying whether if they didnt honor it they would not have allowed her to check in. i got on the phone with her but they didnt want to talk to me . As a platinum member this is not what i have come to expect from your orgainzation. i do not understand the issue and want someone to call me to explain just what the big deal is about my family using the rooms that i paid for .
April 6, 2014
Rated 5 out of 5 by PBianchin Beautiful position and hotel
What a beautiful position. Turtles and reef fish at your finger tips and a exceptional hotel to match. We travelled 3 islands and this was by far a favourite,.
April 9, 2014
Rated 5 out of 5 by SpringBreak2014 Location, location, location
After wasting several hundred $ on a boat and scuba tour, quickly realized that nothing is better than Black Rock. Should have saved that money for another dinner at Tappanyaki Dan's
April 7, 2014
Rated 5 out of 5 by zosia suggestions
have map of hotel in room. Be sure always have enough beach towels. Enjoyed the stay. would return. location is wonderful.
March 23, 2014
Rated 2 out of 5 by Mark Serious improvement needed for the food
We had dinner under the star. The food was horrible.
For the starter, the scollops had no flavor. It tasted like frown scollops boiled in hot water. Flavorless! Second dish, the salad, the duck was so over cooked that the texture was like jerky. I don't even want to get into rest of the dishs. The entire dinning experience was just beyond sad.
There was no SPG recognition at all. Not when we arrived, not during the stay; I couldn't even get a clean towel at the beach.
This is not the type of hotel/resort I would expect from SPG.
February 21, 2013
Rated 5 out of 5 by recking1 You get what you pay for...
Great spot in Lahaina. Family, swim and snorkel friendly. Oh yeah, and walk to golf/shopping or take a shuttle around town. If you go, ask about the club lounge, good value for starwood members.
April 3, 2014
Rated 5 out of 5 by Mclala Quality Service
From the pleasant, quick and high quality service, to the excellent room and wonderful location. The food and drinks are a bit expensive compared to local offerings, and thus my lose some customers to local restaurants.
March 19, 2014