Rated 5 out of 5 by Mauiguy03 Stay was great
Stay was awesome! Makana the front desk agent was superb. Definitely friendly with a warm welcome. Had a great room and got a chance to use the sheraton fitness center. Good equipment and good facility. Had a wonderful time and cant wait to go back!
September 29, 2015
Rated 5 out of 5 by richard077 This hotel has a great staff
We often visit the Sheraton Maui, reasons being the open feeling of the hotel and the staff. The breakfast staff of Mac, Domingo and Joe are the best.We loved the Omelet station manned by Hector, In past years we have asked Ivie at the front desk for a particular room and she has always come thru. We missed her this time unfortunately.
When visiting Maui we will always stay at the Maui Sheraton.
September 18, 2015
Rated 5 out of 5 by Nanc32 Worth returning to...
One of our favorite hotels, we have stayed here many times over the past 30-years. Through many changes, this property only improves with each visit. Book the partial ocean view room at a minimum - they're comfortable with good locations and views. Make reservations for dinners because during season and holidays it will fill up. Even when the resort is full, it lacks the crowded, congested feel you get at other nearby properties. This hotel is situated on the best Kaanapali Beach location, at Black Rock.
September 9, 2015
Rated 5 out of 5 by Wendula above and beyond
From the first person we met to the last person we spoke to when checking out, we could not have had a nicer stay.
We were overly impressed with the staff at this property.
September 3, 2015
Rated 2 out of 5 by Yeparooster This hotel has the bare minimum
We were disappointed right from the start. There is no assistance, and no idea where you're going on this property. The lobby is on the third floor, but our room is on the second - not bad, except that it's in a different building and you have to go down an elevator, outside, across the lawn, and up an elevator. Not entirely bad, again, except no one told us that. Our car...even further than the lobby and up two flights of stairs.
The room is a good size, and a great view of the ocean. There is a coffee pot but no filters. There is a great LCD TV, but 9 times out of 10 the channels don't come in, and for whatever odd reason, during the day local channels won't come in at all.
The first day we were here, we had a message from guest services to stop by and pick up a complementary tote bag. That sounded great. When we stopped by, the lady spent 15 minutes trying to sign us up for a presentation of what sounded like a timeshare and we spent 15 minutes trying to get it unscheduled. Relentless. She kept saying what a great deal it was. Not interested.
Overall, the room itself was ok, but the location is not convenient and I am not a fan of being nickeled and dimed on every single little thing.
September 3, 2015
Rated 2 out of 5 by Debbie100 Don't Expect Much
Disapointed that hotel did not make any effort to make my daughter's 21st Birthday in the least way a SPECIAL day/night. I let reservations know in advance we were staying the night to celebrate a very special birthday and gave them the details. I also mentioned this at check-in. I am a very long time Starwoods member, probably 20 years by now. I travelled extensively years ago and almost always stayed at a Starwood property. I thought for sure this would be the best brand to book for this special occasion. Oh well. Not the case.
August 31, 2015
Rated 4 out of 5 by uspscindy 1 bad apple won't spoil our trip
The check in desk & prking valet desk made us feel welcome (friendly & professional).The pool crew(josh?) were cool & laid back and explained any questions we had about pool services or surrounding wndym properties.Spg agent by pool invited us to explore the benifits of becoming a member and the concierge booked some fun excursions to remember.We only had 1 puzzling incident with maid services,funny to me, yet unprofessional and weird for my spouse(possible confusion and not worth mentioning to mngt.No tip to maid services was our solution, and that decision was hard to come by(we know that is a hard job).
August 26, 2015
Rated 3 out of 5 by WestCoastTraveller Room was different than what paid for, Resort Fee different than what is there on their website
First of all; it's a nice, clean, fun for family with clean swimming beach access property.
However, it's not worth of money, I bought package for Deluxe Oceanview room but my room did not have any view to ocean, it was only buildings, stairs & garden. There was a partial view of ocean(to the left) when you go and stand in balcony. Never had I have such oceanview room offered from any other hotels in past in last 9 years, there used to be view of ocean from within the room. We talked to front desk but they were more focused on convincing on this is how Oceanview rooms look like. Talked to Bell desk staffs on different days and they also agreed that this is not how Oceanview rooms are but front desk or the manager did not feel that way.
Resort Fee on the website says it's $25.00 plus tax, per room, per night. This includes first night Valet parking, however I was charged $35.00 plus tax per night.
August 17, 2015