Rated 5 out of 5 by DrJim3 Our Corner of the World
We started at the Sheraton Maui on our Honeymoon in 1967 - 3 weeks in one of the private bungelows. This is our 11th time staying at the Sheraton Maui. We call it our little corner of the world. Our room was fantastic with ocean views and views of the beautiful hotel grounds. This hotel is second to none for us!!
July 28, 2014
Rated 5 out of 5 by TheTeach23 Amazing room, amazing stay, amazing hotel!!
We arrived there in the afternoon and as Platinum SPG guests our room was ready. We were upgraded and our room was beautiful. We were escorted to room, unpacked, went for swim in pool & ocean, then went to eat at resort restaurant. Pool & ocean were amazing. Food was great, service was good. Room was clean and staff were responsive to our any need. We truly had an amazing stay and plan to return again and again.
August 13, 2014
Rated 4 out of 5 by Sha85 Nice Beach
The Hotel is beautiful- I had a great time except the first night was a drag
we went there to get married and was never once asked if it was ok to be put in a handicap room with a shower that flooded the floor something horrible-
I love the fact that Valet was available 24 hours however, some of the morning guys are not too friendly. I've never known valet to bring your vehicle up and park it then throw you the keys in passing -
Also, I will add that room service is amazing and the grill by the pool is fantastic!
The hotel offers snorkel and other fun activitied for all ages- overall I give it 4 stars from a 5
August 7, 2014
Rated 2 out of 5 by honeymoonAug2014 Not for young couples
We were given honeymoon gift from our parents. Overall, we were disappointed. Our room and view, after we upgraded was amazing. However there were earrings on the floor, toothpaste in the sink and counter and the room was not clean when we checked in. We also had an ant problem which was addressed.Generally service at this hotel is lacking, especially at front desk and poolside. Although our parents had notified hotel several times that it was our honeymoon, there was no note or anything special. We think it is better for older couples. One of us is lactose intolerant and we had problems in that area - situation was a little different because of hurricane Iselle. The ocean is fantastic here and so is the snokeling. Burgers at grill were great but pasta in the restaurant was cold and undercooked for the buffet. For an excellent hotel, the service was disappointing. We felt we were in the wrong place. We still had a ton of fun on our honeymoon but would not stay here again.
August 13, 2014
Rated 3 out of 5 by CW21 hotel needs some area to grill out
overall a nice hotel, but would be nice to have a few grills where you could grill out with your party to socialize. Other hotels offer this feature and it nice to do for a change or to cook out your catch from a days fishing.
August 12, 2014
Rated 2 out of 5 by Mark Serious improvement needed for the food
We had dinner under the star. The food was horrible.
For the starter, the scollops had no flavor. It tasted like frown scollops boiled in hot water. Flavorless! Second dish, the salad, the duck was so over cooked that the texture was like jerky. I don't even want to get into rest of the dishs. The entire dinning experience was just beyond sad.
There was no SPG recognition at all. Not when we arrived, not during the stay; I couldn't even get a clean towel at the beach.
This is not the type of hotel/resort I would expect from SPG.
February 21, 2013
Rated 2 out of 5 by Kevin007 Mold and Deferred Maintenance
We booked an Ocean Front Room for 6-nights. The Front Desk clerk insisted we pay an extra $50/night to stay in the Hale Moana section - which they consider Deluxe Ocean Front. The upgrade included plenty of visible mold on bath mat, defrerred maintenance in the bathroom, old towels that were dingy looking and off-yellow. crumbs near and under the microwave (presumably left for us by the previous guest), etc. But the view was very nice. We are Starwood Preferred Members. This was our 7th stay at the property. No one ever asked us if we were satisfied with the accomodations during the entire stay.
March 19, 2013
Rated 2 out of 5 by MauiStay2014 Average, poor communication, non-existant "discounts"
In general the property is very nice. Most of the buildings are open, so if there are strong winds, it can be quite loud in the hallways.
The beds are ok, but I found them not to be as comfortable as other hotels I've stayed at in Maui.
A "sweepstakes" card is left in the rooms indicating you could win a variety of prizes, including cash. Scratch the card to see what you win. This is a gimmick to lure you down to the vacation desks and sign you up for a time share presentation. For your time, you can choose compensation (which appeared to be resort credit only). There was no sweepstakes.
When checking in, the front desk attendant told us we would receive a 20% discount on *all* food & beverage purchases on the property if we associated a SPG account number with our reservation & mentioned the discount when dining. No restrictions. I provided my SPG number and was told it was added to our reservation. That evening, we asked a waitress at the Cliff Drive Grill if the discount could be applied. She informed us the discount was 35% off at some of the restaurants, excluding Cliff Drive Grill of course, and the discount would be applied automatically at check-out. When checking out, we saw no discounts applied on any of the food purchases we made and asked the front desk attendant to again clarify what the discount, if any, was supposed to be. She informed us a 20% discount is available at the Black Rock & Teppan-yaki Dan restaurants only and we would need to have booked under a SPG daily room rate to receive the discount. Being told there was a discount influenced our purchases. This was a clear bait & switch tactic. Overall poor communication and unethical practices. Management needs to provide a clear message to all staff & guests and end the gimmicks.
August 9, 2014