Rated 5 out of 5 by Robert Great Time in Maui
We stayed for three nights at the Maui Resort and Spa and enjoyed every minute of it. As platinum guests we were upgraded to a suite with a beautiful view. We loved the morning breakfast buffet. The valet service was very good and provided to us free as platinum members. Platinum recognition was excellent at this property. The staff was friendly and professional. The hotel was clean and quiet. The pools were very nice. If you are going to drink poolside purchase one of the plastic orange lid jars and you can drink with a discount at any of the poolside restaurants and bars during your whole stay. As part of our Hawaiian vacation we only stayed at this property 3 nights and we wish we had stayed more.
September 16, 2014
Rated 5 out of 5 by Pam8 Wonderful beach resort
We loved our ocean front room with views of the hills and the view of the beach with the waves breaking on the shore. Walking around the beautiful grounds and gardens was so relaxing. All the staff were very friendly and helpful. We are looking forward to returning next year.
September 15, 2014
Rated 2 out of 5 by Mark Serious improvement needed for the food
We had dinner under the star. The food was horrible.
For the starter, the scollops had no flavor. It tasted like frown scollops boiled in hot water. Flavorless! Second dish, the salad, the duck was so over cooked that the texture was like jerky. I don't even want to get into rest of the dishs. The entire dinning experience was just beyond sad.
There was no SPG recognition at all. Not when we arrived, not during the stay; I couldn't even get a clean towel at the beach.
This is not the type of hotel/resort I would expect from SPG.
February 21, 2013
Rated 2 out of 5 by Kevin007 Mold and Deferred Maintenance
We booked an Ocean Front Room for 6-nights. The Front Desk clerk insisted we pay an extra $50/night to stay in the Hale Moana section - which they consider Deluxe Ocean Front. The upgrade included plenty of visible mold on bath mat, defrerred maintenance in the bathroom, old towels that were dingy looking and off-yellow. crumbs near and under the microwave (presumably left for us by the previous guest), etc. But the view was very nice. We are Starwood Preferred Members. This was our 7th stay at the property. No one ever asked us if we were satisfied with the accomodations during the entire stay.
March 19, 2013
Rated 5 out of 5 by Jackson13 Best Hotel on Kaanapali Beach
Originally stayed at this hotel in 1979 and management has made sure that this hotel has remained a premier property in Maui. From our ocean front room on Black Rock we had great views of whales breaching, sea turtle swimming and sunsets on the ocean. We also could watch the sunset cliff dive on Black Rock as well as the views down Kaanapali Beach.
For dining we had some excellent meals at the Black Rock, lunches at the Cliff Dive Bar as well as a great room service dinner on the lanai.
For activities, the pool area is great, especially swimming the river and enjoying the jacuzzi. I was also able to scuba dive right from the beach and the snorkeling was also great.
February 27, 2012
Rated 5 out of 5 by Jeanette04 My Sheraton Experience
We had a very positive experience with Sheraton during our vacation to Maui.
The moment we arrived, the valet sfatf made us feel welcome. Everyone was friendly and courteous during our 5 day stay. The room was clean and the view was nice. The resort grounds were maintained and the food at the Cliff Dive Grill was good. It's located on the beach. I would recommend this hotel to anyone visting Maui.
September 6, 2014
Rated 1 out of 5 by 2013mg Sheraton Maui
I had a room which cost approximately $369 per night plus $30 resort fees. The resort fees included wi-fi, and parking.
The internet was terribly slow. Some days I could not do anything on the internet but yet when I would log on, Sheraton had the nerve to ask me if I wanted to pay $16 more for faster internet speeds. I already paid for wi-fi in the resort fees (and it was terrible). Why should I have to pay more for a reasonable speed.
I reserved a room with 2 double beds and it was supposed to have a sleeper bed. I only had 2 double beds and when I asked the front desk where was the sleeper bed, they said the brand of double beds was sleeper beds. This is a bit misinforming when booking the room. The front desk did however tell me that I could pay $200 more for an upgraded room that included an additional sleeper bed. They told me these rooms just became available. How convenient for them. The double beds were very hard too. The lack of having the sleeping sofa (as my reservation stated I would) and the fact that these beds were very hard made my 5 night stay very difficult.
I was also in tower 3. This tower needs to be renovated badly. The carpet is very old and torn in places and the room layout is very outdated.
Also breakfast at the Sheraton is ridiculously high. $16 for oatmeal. Seriously. It costs less than a $0.25 for a bowl of oatmeal. You rip me off on the wi-fi and now you want to rip me on the meals too. No thanks.
I could go on and on but I won't. Basically $400 for an inadequate, uncomfortable room.
On the positive side the concierge's are helpful and if you want to spend $150+ on massage services, my wife recommends the spa services but once again it at additional costs. Beach access is very easy and quick. Also the pool is very nice
The Sheraton Maui wants to squeeze any money you have left out of you. Based on this fact, I would not recommend this hotel to anyone.
June 30, 2013
Rated 2 out of 5 by SeattleRain The hotel room is old
As of June 2013, for the price you paid for, I wouldn't recommend staying in this hotel. The customer service is friendly, but they are not willing to invest in the room that you stay in. Nothing is free and be aware of the resort fee. I recommend using self parking and don't use Valet ($$$) even though it's free. You may not find parking near your room in the late evening and have take a long walk to parking structure with no sidewall to it.
June 28, 2013