Rated 4 out of 5 by lkc1 No screens on doors
Screens on the doors are a necessity to keep out birds and bugs. When in Hawaii, people want to have fresh air. An air conditioned room can be any place in the world. Increase lighting in the bathroom an add mounted lighted makeup mirrors.
November 12, 2013
Rated 5 out of 5 by Lenn 6 night stay
All staff were very accommodating. There is one staff member who went beyond her duty..Paula, a manager went out of her way to correct some issues that arose. She provided us personal attention throughout until the issue was resolved.
January 9, 2013
Rated 4 out of 5 by MGC01 Sheraton Maui
Great hotel and facilities. Staff was friendly and accommodating. My only concern with this hotel was the horrible internet service. I could have upgraded to a higher speed, however a resort of this calibre should have decent access.
November 11, 2013
Rated 5 out of 5 by recking1 You get what you pay for...
Great spot in Lahaina. Family, swim and snorkel friendly. Oh yeah, and walk to golf/shopping or take a shuttle around town. If you go, ask about the club lounge, good value for starwood members.
April 3, 2014
Rated 2 out of 5 by Bear12 I'm afraid it didn't work for us.
I'm afraid we hit a run of misfortune during our stay. We had a horrible encounter with the valet when we arrive, which led to some confusion about how temporary parking, valet, complimentary valet and self-park works and then the frustration continued at check-in. Overall, we did not find our arrival customer service friendly or helpful. Our suite faced a greenspace where a loud stage event was taking place, so we left the property for supper. When we came home for the night, suite 2203 was in a high traffic area (despite our request for end of the hall=quiet), so we heard rumbling baggage all night on the stone hallway flooring. Families start the day early pre-0700hrs, with loud voices and screaming children. People were everywhere!! The property is simply too large for us and lacks the intimacy we prefer. I can't think of anything we really liked. I wrote to the hotel yesterday to see if they wished to discuss my stay prior to writing my review (as it wouldn't be favorable). I didn't hear back. Ordinarily we like giving properties a second chance. Not this time.
January 3, 2013
Rated 3 out of 5 by Vona1 Nice hotel with some issues
This was my staycation and I had an overall pleasant time. The positives were that the air conditioning was quiet, linens and pillows were awesome, and the furniture was perfect. I asked for a higher floor and they were able to comply, though I couldn't get a king bed I had requested when I booked the room.
These were the issues I encountered:
1. Check-in took a long time because the hotel was understaffed. Only two concierges.
2. Ordered breakfast but the toast came without any butter.
3. Very noisy. Could hear the elevator and the maids chatting loudly while I was in my room.
4. Staff did their job but most of them were probably overworked so weren't particularly warm or friendly, especially for a place perceived to have Aloha.
5. I ordered room service twice, breakfast and dinner. The service was good and prompt. But although the meals were expensive, they were very average, like Ruby's Diner. Whole Foods cook better meals. I thought Sheraton, being 5 star, would serve 5 star gourmet meals.
6. A closet door couldn't slide in its proper place. I just kept it open.
January 3, 2013
Rated 3 out of 5 by LERDHR Not again
I like the location of the hotel, but not the staff. They were not friendly at all. Poor service to what I am used to. I travel all over the world and I preferred to stay out of the hotel to avid the staff.
January 10, 2014
Rated 5 out of 5 by Flyers16 Excellent Hotel
Excellent Vacation Experience. The grounds are spectacular and so are the views. Quality service on balance. Best Pool in any of the Sheratons that I have stayed at.
April 19, 2014
Rated 4 out of 5 by AJ41 TheSheraton Maui Resort
The public areas of the hotel are lovely and the hotel in general is clean and well maintained. The room we had was definately in need of updating . The bathroom looked quite dated and showed its' age.
September 24, 2013
Rated 3 out of 5 by Vee19 Beautifull
Came here 12 yrs ago and loved it! Kids had a great time. This time I felt place needed renovation carpets were dirty and torn. Bathroom was outdated as well. Otherwise the location and hotel is good.
November 17, 2013
Rated 4 out of 5 by aplee Very nice
I've stayed on Maui multiple times. This was my first at the Sheraton. It's a very nice facility staffed by warm and friendly people. The property itself is classy and elegant but very approachable.
March 5, 2013
Rated 4 out of 5 by CJspg Maui Paradise
The Sheration Maui is a wonderful location to stay and relax. The grounds are well manicured and the beach is outstanding. However, some staff member could use additional customer service training.
June 7, 2013
Rated 5 out of 5 by PBianchin Beautiful position and hotel
What a beautiful position. Turtles and reef fish at your finger tips and a exceptional hotel to match. We travelled 3 islands and this was by far a favourite,.
April 9, 2014
Rated 4 out of 5 by Prius Wisconsin
Once I received the room that I had originally requested the rest of t he visit went good/I did find that the front desk staff did not go out of their way to help. The porters were excellent.
March 12, 2013
Rated 5 out of 5 by ReginaM Ahhhhhhloha from NJ
this is my 2nd time back to this Sheraton. I could live here permanently if I could find a winning lottery ticket!
May 5, 2014
Rated 5 out of 5 by Annika mrs
Amazing Resort! Very nice get away.
May 27, 2014
Rated 4 out of 5 by bahar great beach
The Sheraton hotel is the first hotel built
in Maui, but it looks modern.
The rooms are clean, and the staff are friendly.
Sheraton has one of the best beaches, in kaanapali.
September 4, 2013
Rated 1 out of 5 by MarkAngels7 Blackrock MT +
There were six on our group for a week to celebrate a monumental corporate
a chievement. The entire experience was fabulous! Thank you, we'll be back! :)
March 1, 2014
Rated 4 out of 5 by OCT2014 Great location and staff!
The location is spectacular and my room had a wonderful view. The property needs a minor facelift, however, and a larger pool.
Other than that I loved my stay!
February 3, 2014
Rated 3 out of 5 by BJENS BAR/FOOD OPTIONS
I WOULD LIKE TO SEE MORE OPTION FOR FOOD SERVICE ON SITE. YOUR PLAY ON ROOM SREVICE IS NOT MY DINNER PREFERNCE. I MUCH PREFER A NICE BAR WITH SMALL PLATE FOOD OPTIONS.
March 11, 2013
Rated 4 out of 5 by Lacy Maui Paradise
Warmth, whale swimming past our ocean front room were unbelievable and the food was outstanding. Dining staff were so caring and attentive.
February 25, 2014
Rated 5 out of 5 by Pat99 Love this resort!
This was our 2nd stay at this resort. We chose to stay here again because of our first experience here. Beautiful property, great staff, great location.
July 20, 2013
Rated 5 out of 5 by TanaandDave Great location
Nice hotel, friendly staff, location and beach is outstanding.
May 8, 2014
Rated 5 out of 5 by CobraKai True sense of Aloha
All the employees were very friendly and helpful. From front desk to the restaurants, housekeeping and the pool and beach servers. Everyone was Great!
July 22, 2013
Rated 5 out of 5 by Wanda2 Beautiful spot
Beautiful views. Great restaurants. More private than other hotels. Very relaxing.
Staff is excellent. Cliff diving ceremony is fun.
A true resort.
August 13, 2013
Rated 4 out of 5 by Alohaleah Wonderful staff, beautiful resort!
We thoroughly enjoyed our stay at the Sheraton Maui! The hotel staff was super friendly and helpful and we loved the pool and beachfront location!
October 14, 2013
Rated 5 out of 5 by TAC888 Our best stays ever!
SPG member since 2007; platinum since 2008 and this is still the best place I've ever had the pleasure of staying (twice now and counting). This property is situated over much more land than other hotels in the vicinity, so it never feels crowded. Service is always great, true aloha throughout.
Aside from the pool bar where it's pretty plain, food everywhere else is excellent. Rooms are wonderful. Spotless, of course. Nothing like hanging out on the lanai listening to the surf, chilling out at sunset. The views from this property are AMAZING. The beach is so good that folks from pretty much every other hotel come on over... Luau pretty darn good.
A quick shout-out to Erick at the Valet, what a great ambassador for the hotel! Made us feel immediately welcome. Another quick shout-out to Josh at Tepanyaki-Dan, great chef, and was wonderful with my sons and kept them entertained. Just so you know Josh, my three-year-old talked about you for weeks!
Tets, thanks for running such a wonderful property. The experience you've given us was so incredible that we've altered our entire retirement to make Maui a big part of our plan... Mahalo to all of you.
October 21, 2011
Rated 4 out of 5 by Nesto Honeymoon bliss
Beautiful hotel, beautiful location. Marriage didnt last but the memories of my honeymoon stay at this beautiful hotel lives on.
December 30, 2013
Rated 3 out of 5 by Red63 Great location and view!
Great hotel to sit poolside with a great beach view or just walk a few steps and be on the beach!
February 26, 2014
Rated 4 out of 5 by Luigi13 2013 Maui Vacation
This hotel Has the best beach on the strip. Great accommodations and friendly staff. The Gym is open 24/7 a +.
September 1, 2013