Rated 5 out of 5 by chicago view
we upgraded our room for $50 a night - money well spent. view was wonderful. everyday we would watch the whales - I can't say enough. it was great way to end our vacation. The hotel has a wonderful beach and easy walking to great restaurants.
Evelyn at the front desk was exceptional. She went above and beyond to help us out - great employee.
February 9, 2013
Rated 5 out of 5 by GlobalRoadWarrior Best Hotel on Maui
The hotel has one of the best locations on Maui. The rooms are steps from a great beach, and you can walk to many other activities including Whaler's Village. I think it was originally build in the 60's but has been kept up to date and is very classy yet relaxed. The staff is also first rate. They know how to make your visit very low stress.
April 2, 2012
Rated 5 out of 5 by whales14 This hotel is fantastic!
The breakfast buffet was wonderful. The food at the restaurants and bars was delicious as well as variable. The staff was friendly and accommodating. The room has a fantastic view. All this made for a very relaxing vacation. Can't wait to return.
April 19, 2014
Rated 4 out of 5 by Rhonda23 Nice but not great
This hotel is nice but not as nice as many of the other Sheraton Resorts we have stayed at. The rooms were clean and housekeeping was always very prompt. The hotel staff were all very nice and friendly with the exception of the pool staff that handed out towels. Every time I requested 4 towels for the 2 of us they made me feel like I was not a guest but somehow trying to sneak on the property even though I had towel cards and my room key! If they are that concerned then instead of making your actual guests feel bad come up with a better system. I found this very offensive and have never been treated so poorly.
The pool area is small and the lounge chairs are just okay. Again for a "resort" it is just not up to par with others in their own brand.
The staff at both pool bars were excellent and very pleasant. The grounds are nice and well maintained. The only other negative is they only give you 2 dresser drawers in your room. That to me is not sufficient for most people who are probably on a week vacation and especially those that might be sharing a room with kids. We had to cram our clothes in and not even any drawers on the night stands.
May 12, 2014
Rated 5 out of 5 by STBJ Rest in Heaven
This was our first trip to Maui and staying at the Sheraton made it the most relaxing and enjoyable holiday we have had in a long time. The location, the rooms, the pool and beach allowed everyone in the family to be able to enjoy themselves how they wanted. We would love to return to Sheraton Maui next year for holidays.
January 20, 2014
Rated 5 out of 5 by Perand Good value
The Front desk staff could have provided more information but this is my second stay here and overall it is good value for money. The resort charge should be abolished though.
The pools, restaurants, bars and proximity to the beach make it an ideal place if you want options to relax and chill out without having to leave the Resort.
August 12, 2013
Rated 3 out of 5 by PattyMarie Pool Closed
Private party closed the main pool during our spring break trip. It was very disappointing especially since we paid a daily resort fee. It would have been more managable if the managment had given notice to the hotel guest before we checked in. Too many other issues to list. We will be back next year and hope that it improves.
April 20, 2013
Rated 2 out of 5 by Gary911 This hotel needs improvement
Disgusted to find my bed was wet after a long day (12 hours) of travel. This event ruined our trip. We dreamed our trip back to Maui 30 years later would be much better. It took too long to rectify situation. In room phone was not functional. No hotel shuttle from airport cost us $100 just to get to hotel.
October 16, 2013
Rated 4 out of 5 by Terrapintravellers Best Location on the Beach
We had a wonderful anniversary celebration at this very beautiful resort. Valet attendants were welcoming. The gentleman who checked us in went above and beyond the call of duty to make our stay perfect. We felt that after having received correspondence ahead of time from a woman at the hotel that our anniversary would have been acknowledged. It was not. However, the same man that checked us in more than made up for the missed opportunity. Overall, we felt this particular property needed a bit more training in the guest relations department. The staff at the pool bars and indoors were friendly and attentive and so were the delicious food and beverage selections. The location for the beach was awesome. The Whaler's Village was a lovely, short walk for breakfast. The pool areas were delightful. We enjoyed floating around on the huge floats at the pool and the waterfall! The cliff diving show was cool. Fun stuff, great weather and a gorgeous property. We had a truly memorable time!
December 19, 2012
Rated 4 out of 5 by SeaSIx Sheraton Wowee
Beautiful resort, perfect location, the staff and the food were wonderful. Internet access was slow and problematic - needed tech support 3 times. The food was very pricey - eggs benedict and an omelet for room service cost $66.00. OUCH! Nice that it was walking distance from Whaler's Village.
December 8, 2013
Rated 5 out of 5 by DiscoDes Anniversary Trip
I have to say that this was a trip long comming due to unforseen delays but when I arrived at the Sheraton it was worth every delay! Our experience was wonderful and as a meeting planner I'm very hard to please. Our gift to my son and fiancee for their honeymoon in 2015 is a stay at the Sheraton!
April 6, 2013
Rated 5 out of 5 by Austinite Amazing Location
From check in to departure the staff was courteous and helpful. The location is perfect with beautiful views and a wonderful beach. The pool bar/restaurant was great. My only complaint would be the $5 Room Service charge to bring towels that should have been left by housekeeping to start with.
February 6, 2013
Rated 5 out of 5 by phoenix great location
Sheraton Maui Resort was big and beautiful! The location was great right next to Black Rock where we could snorkel and the beach was nearly empty. Big grassy lawns, well kept lawns, clean and friendly staff. They let us do a late check out the day we were leaving which was very helpful!
May 10, 2013
Rated 3 out of 5 by Dima2m Nice location - terrible service.
If you ask for some service, be ready to get it next year.
Asked last night to bring water to the room, which was overlooked by the room service for 3 consecutive days. Today, next day, still waiting. Could be faster to get it from local supermarket.
March 1, 2014
Rated 5 out of 5 by SpringBreak2014 Location, location, location
After wasting several hundred $ on a boat and scuba tour, quickly realized that nothing is better than Black Rock. Should have saved that money for another dinner at Tappanyaki Dan's
April 7, 2014
Rated 5 out of 5 by seanNem Great view!
We loved our wrap around ocean view balcony!! Very relaxing with the sliding doors open at night listening to the waves!
Only thing I would of liked was better water pressure for my shower. But otherwise wonderful property with beautiful grounds and of course great beach.
May 20, 2013
Rated 5 out of 5 by aonetwothree Lovely Hotel
Very comfortable rooms. Excellent brunch reasonably-priced for the amount of food choices. Swimming pools and koi ponds were immaculate. Large lobby for meeting. Concierge was very helpful. Easy walking distance to nice shops and other restaurants. View is specatacular.
August 20, 2013
Rated 5 out of 5 by lisalovestotravel Beautiful setting and facility
This was our first trip to Maui. We thought it would be nice, but it completely exceeded our expectations. The staff at the Sheraton was fantastic. Valet, Bellmen and F&B staff were really friendly and helpful. I would recommend this hotel to anyone. Great job Sheraton.
June 18, 2013
Rated 2 out of 5 by Done 2nd time here-Last time here
Bathroom had tiny ants crawling all over toiletries
Requested late checkout 1 MONTH in advance, then told during stay that I couldn't even BUY a late checkout
Housekeeping discarded a $230 dental guard
Key card reader for entry to parking lot worked-sometimes
March 14, 2013
Rated 5 out of 5 by John2049 Not a better location on Maui
Location is everything and the Resort is in the best spot on Maui. Black Rock offers protection from the winds and great snorkelling. I had a small problem with the housekeeping staff but other than that it was the perfect trip. Would certainly go again.
January 28, 2013
Rated 5 out of 5 by OzJohnno The perfect relaxing holiday
I cannot fault the hotel. The grounds are immaculately kept and the staff, in every instance were courteous, kind, attentive and knowledgeable. My wife and myself will certainly be revisiting the Sheraton on Maui next year. This time for a longer stay.
July 1, 2013
Rated 5 out of 5 by Gary17 Very nice hotel on the beach
Very nice hotel on the beach. Hotel was very clean, the staff was very nice, location was excellent. Black Rock right out front for snorkeling, close to Whaler's village, alot of nice walking paths around. Recommend to all to stay here.
January 5, 2014
Rated 5 out of 5 by boom SM staff No Ka Oi
the Sheraton Maui has the BEST staff! The banquet and stewarding guys are terrific, and the breakfast waitstaff are so friendly! The big smiles and warm greetings feel sincere and really brighten up your day. They truly make you feel like Ohana.
September 3, 2013
Rated 4 out of 5 by Kingston What Kaanapali Beach is all about.
This is your location for the Maui experience. A friendly/knowlegable staff, best snorkeling on Kaanapali and a short walk to restaurants, shops, and local tours. Don't gamble, book it.
March 14, 2014
Rated 5 out of 5 by Tommydiver Everything you'd want in a hotel
The suite was spacious and comfortable, the ocean views were outstanding, the food at the poolside grill was tasty, and the location was convenient to restaurants and shopping. The Black Rock was a great attraction for the family.
August 22, 2014
Rated 5 out of 5 by April74 Excellent Stay!
I have booked many clients to stay at this property, and wanted to see it for myself. I had a wonderful experience. We love the grounds and facilities. Beautifully maintained. I will definitely recommend to my future Maui clients!!
July 24, 2013
Rated 4 out of 5 by Ken3 Iconic resort on Ka'anapali beach
We enjoyed our stay in building 6 on Black Rock. Although it was quite a walk from the main resort area to our room on the rock, we did have stunning views of breaching whales right from our balcony.
February 4, 2014
Rated 5 out of 5 by zosia suggestions
have map of hotel in room. Be sure always have enough beach towels. Enjoyed the stay. would return. location is wonderful.
March 23, 2014
Rated 5 out of 5 by Andymarcchris Best Location
We had a great three nights here for our vacation. You won't find a better location. The snorkeling is excellent at Black Rock, and Whalers Village is in walking distance. There are shuttles from the hotel to Lahaina town. Sure, many services have an extra cost, but that is the price of having an amazing property in an amazing location. People who get things for free often ruin them. It's sad, but true.
I'm surprised to read reviews about the age of the rooms, facilities. This place might not be brand new, but it looks just fine.. News flash, people, hotels do get older, and Starwood would be foolish to demolish them and build something new just to suit your fancy (no offense). I found everything to be clean and beautiful.
There was a little snafu when we checked in, but Evelyn was very good about eating it fixed. Very professional. Elise booked us for a timeshare tour for some free starpoints. She was nice as well. We declined, but I don't regret the tour.
All in all, great experience. I feel like if I truly had a problem with anything that the staff would accommodate me (but I didn't!)
January 31, 2013
Rated 3 out of 5 by Randy0708 Poor Check In
I received an email prior to arriving at The Sheraton Maui, asking for my arrival info. I stated I would arrive at hotel around 11:00am, and when I got there, it took almost 4 hours to get me into a room. So, after putting luggage,wife,and son into car, and driving around resort to my building, we all got out, with luggage,and went into room, and see a king size bed. I called and told the front desk, this is not what I requested. So, I had to pack the car with wife,son, and luggage, and drive back to the Bell Desk (at request of front desk) When I got to Bell Desk, they had no idea what,or who I was. Guy disaappeared for almost 10 minutes, and finally gave me a set of keys to my new room.
July 12, 2014