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Rated 4.1 out of 5 by 465 reviewers.
Rated 5 out of 5 Hotel Pool and surroundings are very Maui:) We live here on Maui and often stay at various resorts and this resort really surprised us with the grounds the lagoon pool and easy access to the bar and great food. Good Job Sheraton Maui Resort & Spa. October 20, 2014
Rated 5 out of 5 by Paradise in Maui! We were here on our honeymoon and had a fantastic time! We were upgraded upon check in to a suite which was very much appreciated. Our bellman, Mark, was very helpful and had great sushi recommendations on the island. We loved the beach area and the cabanas. Brandon was so helpful to us as we were picking out new sunglasses and was very attentive for our stay. The whole staff was so friendly. Love the mason jar discount and the chi chis! The tennis courts are also in excellent condition. I would recommend doing more with the piyo classes. They were so nice, but hard to find in the am and may be nice to have more options for guests. We would have also loved a good sushi option onsite ( think Japengo) but otherwise this will be a spot that we will be returning to! October 16, 2014
Rated 5 out of 5 by Sheraton Maui doesn't disappoint! My husband and I just returned from a week at the Sheraton Maui. We were lucky to get upgraded from ocean view to ocean front, and we had a spectacular view of the grounds, beach, and cliff diving rock from our patio! The bean bags in the swimming pool were SO fun! The breakfast buffet with made to order omelets was incredible! The grounds are SO beautiful and there are many chairs and couches everywhere so one can just take it all in! October 11, 2014
Rated 2 out of 5 by Serious improvement needed for the food We had dinner under the star. The food was horrible. For the starter, the scollops had no flavor. It tasted like frown scollops boiled in hot water. Flavorless! Second dish, the salad, the duck was so over cooked that the texture was like jerky. I don't even want to get into rest of the dishs. The entire dinning experience was just beyond sad. There was no SPG recognition at all. Not when we arrived, not during the stay; I couldn't even get a clean towel at the beach. This is not the type of hotel/resort I would expect from SPG. February 21, 2013
Rated 1 out of 5 by Unfriendly and not helpfull staff We stayed at this resort for a wedding. All of the guests and the bride and groom agreed that the staff was some of the worst we had ever come across. A few of the staff were simply rude. A simple question like "Where do we catch the resort shuttle?" required us to ask 3 different people before getting the correct directions to the lower level of the hotel. On the upside, the place is beautiful and you can't beat the beach, just don't expect much from the staff. October 9, 2014
Rated 5 out of 5 by Great Vacation We love this hotel and plan to come back in the near future. The Club Lounge was an excellent feature for Platinum members as was the free buffet breakfast. Happy Hour prices at the poolside bars could have been much better and should be half off instead of a dollar off. We love the pool and grounds, and found the service to prompt and couteous. October 10, 2014
Rated 2 out of 5 by Mold and Deferred Maintenance We booked an Ocean Front Room for 6-nights. The Front Desk clerk insisted we pay an extra $50/night to stay in the Hale Moana section - which they consider Deluxe Ocean Front. The upgrade included plenty of visible mold on bath mat, defrerred maintenance in the bathroom, old towels that were dingy looking and off-yellow. crumbs near and under the microwave (presumably left for us by the previous guest), etc. But the view was very nice. We are Starwood Preferred Members. This was our 7th stay at the property. No one ever asked us if we were satisfied with the accomodations during the entire stay. March 19, 2013
Rated 5 out of 5 by Best Hotel on Kaanapali Beach Originally stayed at this hotel in 1979 and management has made sure that this hotel has remained a premier property in Maui. From our ocean front room on Black Rock we had great views of whales breaching, sea turtle swimming and sunsets on the ocean. We also could watch the sunset cliff dive on Black Rock as well as the views down Kaanapali Beach. For dining we had some excellent meals at the Black Rock, lunches at the Cliff Dive Bar as well as a great room service dinner on the lanai. For activities, the pool area is great, especially swimming the river and enjoying the jacuzzi. I was also able to scuba dive right from the beach and the snorkeling was also great. February 27, 2012
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