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Rated 4.1 out of 5 by 445 reviewers.
Rated 5 out of 5 by Five Star Experience We were delighted with the overall experience at the Sheraton Maui. The location is great; so nice to be able to walk to Whaler's Village as well as access to the shuttle service. Staff was very attentive and welcoming; food and service was very good. Would recommend to anyone looking for a very pleasant Aloha experience April 21, 2014
Rated 5 out of 5 by Swam with Turtles at the Sheraton This resort is located next to Black Rock in Kaanapali. The snorkeling here is better then you will get on many of the expensive tours that you can go on. During our trip my 2 young sons got to swim with green sea turtles and were able to get within 2 feet of these beautiful creatures. The pool was perfect for younger children. The grounds of the resort were also very good. There were plenty of grassy areas for the kids to play on without disturbing the other guests. Overall, a great experience for our family. September 12, 2013
Rated 4 out of 5 by Nice location We had a nice stay here. When we arrived we were given a double room (had requested a King on our reservation) we were moved into king room on the 2nd day. The king room had a partial ocean view, 6th floor, which was great. The double room was just average. The grounds are beautiful, as well as the beach & Black Rock. There were many people using the beach & snorkeling. Pool is not heated, so beware, very cold in February. Fitness center was very nice. Great location along the beach & the beachwalk was a plus. February 25, 2013
Rated 5 out of 5 by Enjoyment in Maui Sheraton The Sheraton Maui helped provide the kind of dream vacation we had planned to celebrate 40 years of marriage and our retirements from the work place. A beautiful facility with all the indemnities needed for total relaxation and exciting entertainment. July 2, 2014
Rated 1 out of 5 by I would not recommend this hotel to a stranger The staff was extremely rude and unhelpful. The room was not clean, nor did he cleaning staff do even a mediocre job when they did clean the room. Two days in a row the cleaning staff just brought in new towels and that is it, nothing was cleaned, the bed was not made, nothing. The walls were paper thin, it felt like the people staying in the rooms next to me were in my room when they were talking. The room as terrible! I will never stay at this property again and would not recommend it to even a stranger. January 7, 2013
Rated 3 out of 5 by not as good as 2 years ago 2 years ago was our first stay, i have also stayed at other starwood hotels on the mainland. but this may be my last stay at this location. staff was attentive when you could reach them, but 2 out of 3 calls to guest services were unanswered. they now have wifi in the rooms which is a nice improvement, but the coverage is spotty unless you upgrade the service. for the quality that this resort portrays, i shouldn't have to chase housekeeping for towels or face cloths. overall an average facility this time. May 23, 2013
Rated 3 out of 5 by 4 Star Property 3 Star Service I recieved a nice email a few days prior to arrival asking what time I expected to arrive and if I would prefer a room on a high or low floor. We arrived around the 1:30 time that I provided in my email but the room wasn't ready. I was provided with the standard "check in time is 3:00" and a coupon for complimentary drinks. By 3:00 I had not recieved the promised call from the front desk so I returned to a clerk who made no secret that she was annoyed by my presence since the room was still not ready (3:30 that day). The following two days the room was not made up until after 2:00 and 3:00 respectively. I was told that I had recieved an upgrade to "the highest room category" which was an Ocean Front Room (which was what I booked). The room was on the second floor (I assume that the higher floors in the ocean front buildings were full). The room was perfectly nice with it's un obstructed ocean view but during our three day stay I killed no fewer than 4 dozen black bugs that appeared in the bathroom, by the entry door, and by the sliding door. (I understand that bugs exist in Hawaii but this was a little much). The club lounge was very nice and Dyanne who hosted our breakfast two days and one evening was charming, recognized us by name and made us feel more like we were at the Four Seasons than the Sheraton. Caroline who rented us a paddle board was very pleasant but the guys who begrudgingly handed over towels at the pool could use a lesson in smiles. As I checked out the woman who accepted my keys at the front desk asked "how was your stay?". My reply "we had a few challenges with the property" was met with "oh, OK." My wife and I have visited Kaanapali between 15 and 20 times, staying in 5 different properties. The Sheraton could be, should be near the top of the list but it isn't. May 13, 2014
Rated 5 out of 5 by PERFECT!! This place was AMAZING! Unlike my experience with the Sheraton Princess in Honoulu..(which was awful) The Sheraton Maui had everything you could ask for. The staff was extremely helpful, the rooms were great. We reserved the family suite on the first floor.. Highly reccomend this for families. The Luau was great on the property, the conciere was very helpful and the property was beautiful. You do not need to leave your hotel to snorkel or snuba..the best snorkeling is right there at the black rock. August 12, 2013
Rated 4 out of 5 by Location Location Location Our third trip to Maui and second consecutive stay at the Black Rock. The location of the resort relative to the beach and reef is perfect for sun and snorkel. The staff can be summed up in a word, "efficient". However, unlike other SPG properties, they do not go out of the way to make you feel special. Again, the staff members do their respective jobs but not many seem really happy to be there. Rooms are great and housekeeping is good. Food and beverage is high but that is to be expected at any resort especially in Hawaii. The food is good but not great, but there is plenty to choose from in the area. Overall it is an excellent place to stay, just plan ahead, eat out, use the in room fridge and don't expect the staff to inform you of events, take that responsibility on yourself. We will be back. September 15, 2013
Rated 5 out of 5 by This hotel is fantastic! The breakfast buffet was wonderful. The food at the restaurants and bars was delicious as well as variable. The staff was friendly and accommodating. The room has a fantastic view. All this made for a very relaxing vacation. Can't wait to return. April 19, 2014
Rated 5 out of 5 by Amazng location and superb service Staying at the Sheraton Maui resort and spa was a wonderful experience. Beautiful grounds, friendly staff (housekeeping, gardeners and all) The view was impecable and the proximity to Whalers Village for high end all the way to ABC shopping is perfect. Plenty of restaurants within walking distance one you've tried the deliciius ones at the hotels. A little fridge and microwave is very helpful too. They go the extra mile and treat you well even when you book through Expedia. Refreshing. February 13, 2013
Rated 3 out of 5 by Great Location--Best Snorkeling Beach Great location on one of the best snorkeling beaches. Great time of year for Whale Watching. Kaanapali is great in February. Room was nice. Breakfast and dinner at the hotel was below average, not worth the calories or the money, however; great restaurants within walking or shuttle distance. Lunch by the pool was great. Staff said hotel was at 99 percent occupancy. Code word for poor service. February is always busy. I felt the guests were viewed as why the staff had to work so hard. No towels cards at check in, no towels at the pool at 12:30, difficult to get staff to answer phone to make dinner reservation, no late check out, absolutely no recognition of SPG status. I've stayed here many times before with no issues this was unusual. I would come again, I would not eat at the hotel...too many good restaurants within walking distance. February 16, 2014
Rated 5 out of 5 by Best beach location in Ka'anapali Situated at Black Rock, this hotel has the widest beach, best snorkeling, and biggest resort area that I saw in the Ka'anapali Beach resort area. Being a gold member of the Starwood club, I was upgraded from an ocean view room to a deluxe oceanfront room with a spectacular view of the island of Molokai during a recent stay in November/December 2013. The room was large, clean, and very comfortable; and the ocean view was unobstructed. February 26, 2014
Rated 4 out of 5 by Nice vacation... I just atayed here for the first time and was pleasantly surprised. The renovation they've completed is very nice. The room was comfortable and they upgraded me to a quiet oceanfront which was wonderful. The staff were all very helpful and very welcoming which made the stay all that much better. The only downside to the property is that it's spread out and it can be a bit confusing to get around the resort. Otherwise, it's a lovely place to stay and I would stay here again. March 12, 2012
Rated 5 out of 5 by wonderful life experience Was in so happy with the service from housekeeping to valet service. Every one so responsive to our needs and made our trip so relaxing and something to remember for a life time! It made me believe in the saying no worries...as I am retiring my new motto I brought home with me!! April 10, 2014
Rated 5 out of 5 by Fabulous location As a loyal Starwood platinum guest I was so pleasantly surprised by this property. While i had wanted a suite upgrade that turned out not to be available I was given a room in the back building overlooking the ocean and the cliffs. The balcony was gorgeous and sitting there every morning was a delight. This hotel is a little aged and could use some overhaul however the staff more than makes up for everything. They could not do enough to ensure our stay was a good one. The club lounge is new and is undergoing some growing pains but again- staff was great and I liked the idea that it exists at all. We selected the breakfast as our amenity and the coupon said it was for a continental buffet and when we went to the restaurant they indicated that changed and we had access to the total buffet. Another pleasant surprise and an amazing meal every morning. Thanks to all for making our stay a good one June 26, 2014
Rated 5 out of 5 by Beautiful location and place!! Me and my husband went to maui for 3 nights and 4 days . We had the most memorable experience and got everything more than we expected it. So beautiful place and we enjoyed the breakfast and the swimming pool the most. I just have a little complain about the couples massage; it is a little pricey for the service they provide and don't recommended it it was just west of money. Besides that everything was great and we hope too go back soon:)) I highly recommend this place. September 11, 2013
Rated 5 out of 5 by Excellent Stay We were treated great from check-in to check-out! The staff was friendly, helpful; always happy to help. Our room was always clean, fresh towels, etc. The views from all the lobby areas were beautiful - we sat somewhere different for every sunset! The location is to "die for" - the sunsets were incredible & snorkeling on the beach, in front of hotel was excellent! It felt like a home-away-from home....we were very sad to leave!! I highly recommend the Sheraton-Maui! November 12, 2013
Rated 5 out of 5 by Back to Maui for our 25th We just came home from a wonderful week at the Maui Sharaton at blackrock. It is at the end of a long Kaaanapali beach with great snorkeling. The pool , staff, and grounds are excellent. They upgraded us to an ocean view when we got there. Quiet,clean, perfect location ar all positives. The only down was the price of food.... 38 each for a buffet breakfast that would have cost 8 at home...so go to Safeway 3 miles torwards Lahina and bring your own breakfast for low$. May 28, 2013
Rated 5 out of 5 Outstanding My wife and I just got home from Sheraton Maui and we had a wonderful time! Beautiful grounds, excellent friendly staff, and the best beach and snorkeling on the island right in front of the hotel. While staying at the hotel we walked down the beach to looked at the other hotels in the area for comparison. None of them even came close to how beautiful the Sheraton was. Overall, we had a wonderful time and will definitely be coming back for future visits. October 2, 2013
Rated 5 out of 5 by Do Not Publish We love this hotel and the Starwood program. However, we encountered a couple of problems during our stay. House keeping didn't replace our towels one day and did not clean our room the next day. The only elevator that connected our wing to the rest of the hotel was not operational for half of our stay. This was a real inconvenience. This is the first time I have experienced these problems at a Starwood property. But I will surely come back to this property. August 2, 2013
Rated 4 out of 5 by Great location Hotel location was great. Staff overall was ok. But Pono at the pool went above and beyond to make us feel special and welcome. We had to switch rooms as we had one on the 6th floor in bldg 3 and the balcony could only fit one chair! We were on our honeymoon and both couldn't even sit on the balcony at $400/night. Not ok. We finally got a room change two days in. The second room was much better with a great view and balcony and was more what was expected. October 17, 2013
Rated 4 out of 5 by Hospitality at it's BEST We visit this hotel twice a year and stay at least two weeks per visit. The hospitality and friendliness of the staff are outstanding and are always willing to go to great lengths to make you happy. My only minor complaint would be to update the bathrooms. They are a bit outdated but the rest our room had been updated recently and was quite comfortable. March 16, 2014
Rated 5 out of 5 by Location and staff provided an exceptional experience My husband and 2 adult daughters ( we had 2 oceanfront rooms ) visited Maui for the first time and can't wait to return. The staff excelled in all areas, from check in to concierge to valet as well as the restaurants and beach area. The grounds were beautiful, and rooms well kept. It was a memorable experience from beginning to end. The only negative is that as a new SPG member, my points were not awarded and have had difficulty getting corrected. January 20, 2012
Rated 5 out of 5 by Real Hawaiin feel and look We have been vacationing in Maui for 11 years and always stay here. The resort is beautifully kept and in a great location next to Black Rock. The grounds are very open giving the resort a real Hawaiin look and feel. Every room we have stayed in has had an excellent view and been in great shape. The front desk has done a great job of recognizing my platinum status and upgrading my room when they could (not always). I look forward to my 2014 stay. January 30, 2013
Rated 1 out of 5 by Disappointed We were able to hear every noise made in the hallway as well as the people talking in the next room. I advised a staff member the next day who, you could tell had heard all this before....he was not interested. At the Cliff Dive Bar the food was very poor quality and cold, we advised the waitress and we were given more and this was the same as the first serve. As stated we were disappointed as we expected more from a Sheraton hotel. December 17, 2013
Rated 4 out of 5 by Great Location, OK room & staff We stayed at the Sheraton Black Rock from Tuesday January 14 - Friday January 17, 2014. The location is awesome, right on Kaanapali Beach, close to Whalers Village, and the property is gorgeous. Our room was nice and spacious. The bathroom wasn't very clean (toothpaste in the sink and on the faucet) and there was hair in the bath rub. Our pillows were lumpy. The staff were friendly, but not extremely helpful. January 20, 2014
Rated 4 out of 5 by The resort is beautiful If you are looking for a place to stay with your family this is great. The 5 buildings in the resort are connected which was really nice. I was disappointed when I discovered that the $35 resort fee does not include wireless Internet in your room unless you are a platinum member. I've stayed at many Sheraton properties and have never been charged for Internet and also did not pay a resort fee. But overall, I will definitely stay again. January 10, 2013
Rated 5 out of 5 by Location, location, location After wasting several hundred $ on a boat and scuba tour, quickly realized that nothing is better than Black Rock. Should have saved that money for another dinner at Tappanyaki Dan's April 7, 2014
Rated 2 out of 5 by Nice location and view but overpriced Location (water/beach) was nice. Pool was freezing and almost unusable, especially for little children. Food was average. Pool/beach towels available only with card key which carried $15 charge if lost. Room was ** or *** star at best for $530 per night after adding in taxes and resort charge, much greater than expected for level of quality. Would probably look into staying elsewhere next time we go to northwest coast of Maui. February 7, 2013
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