Rated 4 out of 5 by Louie2014 Mr Chan
The hotel is value for money. However, its location is far away from the city. Besides, when I went to the airport to pick up an early flight of 08:20am, I was delayed by about 10 minutes by the unexpected traffic jam due to a lot of container lorries on the queue crossing the gates.
July 27, 2014
Rated 3 out of 5 by Darkeststar07 Good location, need mprovement
This is my second stay at the Sheratn WaiGaoQiao for business.
Check in was alright but no help was given for bringing the luggage up to the room. Front desk staff needs more english lessons.
Room is new, clean and spacious.
Buffet breakfast is ok, but selection needs more variety.
July 20, 2014
Rated 3 out of 5 by Eduard Good & Bad
I stayed in this hotel to celebrate New Years with my fiance, we booked a premier suite for 2 nights. The hotel had some strong sides but surprisingly very bad sides to it too.
~The hotel design is nice and the interior environment looks good.
~The staff was generally quite friendly and always smiled at us.
~The room was large and clean, quite convenient honestly.
~Staff was knowledgeable with the English language, better than what I have expected.
~The happy hour was fun, free alcoholic and non-alcoholic beverages, who could say no to that?
~Air conditioner (Cold air) did not work in any room across the entire hotel.
~Some rooms were extremely hot (28 degrees Celsius)
~The Breakfast and Dinner buffet was quite expensive while the food was quite bad (You don't get what you pay for)
~The beverages in the mini fridge weren't for free while there was no sign indicating so, the beverages cost 40 RMB in the hotel while a store nearby sells the same for 4,5 RMB.
~Nothing interesting outside the hotel.
~We had to sleep in a hot room for the whole night, switch room to a less "hot" room, pay for drinks we assumed to be complimentary. All that without receiving any type of compensation.
~Nobody informed us of breakfast hours, dinner hours, happy hour, pool location and prices.
~The TV in the 2nd suite did not work, couldn't change the volume and buttons from 1 through 4 did not work.
~At the check-in and check-out nobody recognized me as an SPG member and I was almost charged for the room in Cash while I booked with points.
Honestly the Air-conditioner and Food quality is what upset me most, we stayed for 2 nights and had to switch rooms and were unable to sleep during the night. Based on that I would not recommend this hotel to my friends especially because a suite in such an expensive hotel doesn't have an Air-conditioner and lacks proper compensation for dissatisfied costumers.
I have been to cheaper SPG hotels in Shanghai and Beijing and they were far better than this one.
January 1, 2014
Rated 5 out of 5 by mvcboy better than last time
I stayed in this hotel in April this year, that was not great great experience but this time, it seemed everything looks better and the hotel actually improved recently I guess.
July 14, 2014
Rated 5 out of 5 by Denny523 Excellent Hotel, improvement needed
I have been here four times but everytime I could smell someone smoking in the lobby bar. Please do seperate NON-SMOKING area and SMOKING area in the lobby bar. This does is very important for the guests who don't like smokes.
July 13, 2014
Rated 2 out of 5 by Billgo188 Cleaner Entered Room with 'Do not disburb' Sign
I had the 'do not disburb' sign on when I slept; however the cleaner still entered my room and tried to escape when I woke up, which scared me.
July 8, 2014
Rated 5 out of 5 by Denny523 Excellent hotel
Excellent hotel. Perfect facilities.
June 22, 2014
Rated 5 out of 5 by ixglobal Premier suite
The junior suite i was supposed to stay does not come with a living room so upgraded to a premier suite with only 1500 points. A pretty good promotion.
The only thing that was not up to expectations was front desk did not know that I was a SPG member and was asking me questions on why I requested an upgrade etc. Not very professional when I book through the SPG website.
April 28, 2013