Rated 1 out of 5 by Scott135 The worst Starwood hotel service I ever encountered.
Service hotline has no one in duty over 50% of time. One duty manager refuse to service Asian by telling me " I don't speak English". The house keeper took the welcome gift (an un-opened bottle of sparking wine) without the permission of the guest. A twin beds club suite only provide one set of towel. 24.03.15 morning reception staff (Male, no name tag) yell at me when I complained the missing gift from the hotel GM.
March 30, 2015
Rated 5 out of 5 by jrob7 Great Hotel
We recently visited Madrid and stayed downtown. We decided to stay at the Sheraton for our last night and thought the hotel was wonderful. The staff was outstanding and helpful. The lounge was great and the shuttle to the airport was convenient. On our next stay to Madrid we would consider this as our only hotel, using the metro to downtown. Great job and great property.
March 5, 2015
Rated 5 out of 5 by Ortega Home away from home
Been going to this hotel for 4 years, about 20 stays a year. It is a home away from home, and the staff makes sure to help with any odd requests.
Thanks to the staff here I stopped going to the Westin Palace downtown.
Great views of "la sierra" from the top floor...
December 2, 2014
Rated 5 out of 5 by BusinessTraveler4321 Fabulous hotel
I loved this Sheraton - one of the SPG hotels. It's very elegant. I was only there for one night, but thoroughly enjoyed my visit. The entire staff couldn't have been more helpful - especially given that I needed a cab very early in the morning, to get to the airport.
October 20, 2014
Rated 4 out of 5 by BluedogTraveler Great staff, food, but need new HVAC
This hotel has a great, friendly staff. Wonderful breakfast buffet. But don't get the coffee they serve. Not very good. Use the nespresso machine and get some great coffee. Golds get 50% off (so it ended up being 14 euros).
Rooms are all suites. Really nice. Spa is convenient but didn't use. Workout room inside spa.
Hotel is far from central Madrid so if you like the city sites then realize you'll have a 45 min trip to get to city center using the metro. Nearby (5-10 min walk) metro stop is convenient. Just remember how to get back to the hotel when you come out of the metro at night! Taxi is doable and convenient- taxis right outside the hotel. About 20 euros we were told.
There were daily problems with the HVAC system and a few (2 of 4) nights were spent in a warm room. But the staff was always prompt to try and fix it.
Hotel has a convenient, free shuttle but be sure to make reservations for it. We had missing/delayed luggage so it was easy to go back/forth to the airport. Madrid Airport luggage company was not helpful. Wouldn't let me fill out a lost baggage form for some reason no matter how hard I tried. But I was thankful for the nice hotel shuttle.
October 9, 2014
Rated 5 out of 5 by MONM Excellent hotel to stay in Madrid
Staff in the Club lounge was very helpful. excellent food and drink
October 6, 2014
Rated 3 out of 5 by Bader Big Rooms and grate View
The Club lunge food need to be improved a lot, as other Sheratons hotels I have been to, they have better selection and quality.
Also car parking for 26 Euro per day is really unrealistic!!
September 25, 2014
Rated 5 out of 5 by Nikita Perfect service and value
All aspects of my stay were very good or excellent. Breakfast has delicious Spanish meats and cheeses, other expensive products like pine nuts and salmon. Spa has great splash zone. Club lounge on tenth floor offers quality snacks and vines. Tasty hot food serves from 6 to 8 p.m. Hotel staff performs exceptionally professional service with highest possible level of knowledge. I enjoyed my stay very much!
September 11, 2014