Rated 5 out of 5 by Rich2809 Really Great Value in Madrid
This hotel is pretty much perfect for business travellers.
The staff could nt be kinder or more welcoming, check in and check out are amongst the best I have experienced.
Platinum recognition is very good. Lounge is great, breakfast good, great restaurant. The hotel is in a quite neighbour hood so no problems with noise. All this is at very very reasonable price, especially compare to the other more central hotels.
I like the location not too far from the city not to far from the airport.
Great for a stop over .
December 4, 2013
Rated 5 out of 5 by Loree52 Fabulous in every respect
Stayed here twice recently coming into and going out of Madrid. The property itself is great: large, comfortable, nicely appointed rooms and just a short ride to the airport (shuttle included). The service is on a par with any of the 60+ Starwood properties We've stayed at over the years. The staff is exceptionally accommodating from the front desk to the executive lounge. A late dinner one night at the hotel was a pleasant surprise . If you don't need to be in the heart of Madrid you won't find better !!!
May 14, 2013
Rated 5 out of 5 by PGM7 Perfect stay
Everyone from the bellman to the manager, will go out of there way to make your stay perfect. This is your home away from home. The shuttle to and from the airport saves time and money. Excellent fitness facility, large indoor and outdoor pool, great food choices, large comfortable rooms. I will recommend to everyone. Also better being a little off the beaten path, only minutes. More peaceful and restful experience. Can't wait to go back.
June 29, 2014
Rated 5 out of 5 by mercedescats Fantastic staff and hotel
I recently stayed at the hotel, and I am a mature woman who travelled on my own, as I wanted to stay at a first class hotel where I could rest and recover from a very busy time at work, and at the same time to visit Madrid city for the day. This hotel was superb. The staff could not be more helpful and efficient. My deluxe room was lovely. I will return. I have no hesitation in recommending this hotel.
July 8, 2014
Rated 5 out of 5 by HSWNBC Great stay
Our stay was great. Room was comfortable, and, appeared clean. As a Platinum 75 guest, club room was well stacked. Breakfast in the Club room was great.
Our only dislike was being charged for a rollaway bed for our kid.
August 7, 2014
Rated 5 out of 5 by YuSien Concierge service
We were please the hotel has pick-up service from airport and confirmed the arrival time before hand. The chief concierge, Mario was very helpful in booking a private car for our excursions to Toledo and to Segovia. I appreciate very much Lara who was able to help us get tickets to the opera and no-wait tickets to Museo Prado. It made our trip very enjoyable.
July 15, 2014
Rated 4 out of 5 by Nava1981 Great place
We enjoy our stay inthis hotel, personal really friendly, close to the airport and just 10 to 15 minutes in taxi to center of madrid. Food in the hotel was really good. So bad that we stay just for one day because we passing by, but it was worth it. Thanks to everyone, we finish our trip in a excellent way.
July 25, 2014
Rated 4 out of 5 by DC63 Aug 2014
Excellent staff - especially front desk
Great pool and gym facilities.
It is some way out of Madrid if that is your main concern but buses, tubes and taxis easily available.
August 7, 2014
Rated 5 out of 5 by Rijas The hotel was wonderfull
It is in between city and airport, quit and comfortable me & my family were happy from that stay at the hotel
August 11, 2014
Rated 5 out of 5 by Sands811 Nice luxury hotel with great staff
My family and I spent NYE here and had a great time. Everyone was impressed about the spacious guestrooms/suites that were nice, modern and clean. Bottled water, fancy coffee machine and amenities such as super soft slippers are plus. The NYE gala was also very nice with plenty of food we couldn't even finish.
The staff is great. Even months prior to our arrival, I corresponded with Barbara Gonzalez and Guillermo Casado who were very informative and helpful. They helped me book the gala and airport shuttle. THANK YOU! Front desk, banquet and bell staff were also friendly.
Yes, the hotel is not as close to city center but there's a big mall within walking distance. I only wished the airport shuttle ran more often instead of every hour so book in advance! Too bad I couldnt enjoy the spa or the huge pool I saw from my window!
January 13, 2014
Rated 4 out of 5 by Globetrotter325 Beautiful Room, but a few things didn't match
I was excited when I booked this stay since I've been traveling around the world for 5 months and was looking forward to using the gym, and enjoying services in a full scale hotel. Checking into the room was nice and easy, staff were polite, but I found the most ridiculous disappointments with a hotel of this standard to have.
Firstly, to charge me to use the fitness center is beyond absurd. I booked this hotel specifically to relax, and enjoy a workout with a swim afterwards. To be told that I had to pay $25 to use the gym was a complete shock. Secondly to this, to charge for WiFi in the room again, another $25 is absolutely ridiculous. Hostels even give WiFi for free, it's 2014 after all. Finally, no continental breakfast was offer, and again, another charge of around $25 to have breakfast was again disappointing. While the room was beautiful, spacious, and offered an amazing quality of sleep, the bad taste left by being charged for services that should be complimentary was quite a shame in my experience.
The pickup from the airport was great, as well as luggage stowage, both services that should be standard, and thankfully were.
I will be back with reset expectations of what is included next time around.
August 6, 2014
Rated 5 out of 5 by Riddick Excellent service
The service was over the top amazing. The staff were kind and very helpful. I was a bit worried about our stay as we travelled with small kids but the staff took very good care of them and made sure we had what we needed. Thanx you for lovely stay and we will definately come back. The breakfast could include more vegetables and maybe pancakes or waffles. Toilet lock?
June 9, 2014
Rated 4 out of 5 by Bre68 This hotel pool and spa is great
We enjoyed our 4 night stay here. It is convenient to the Metro station and in a safe quiet neighborhood.
July 31, 2014
Rated 5 out of 5 by Mark80 One of the best SPG exec lounges in Europe
Excellent staff, fantastic SPG recognition
August 1, 2014
Rated 5 out of 5 by TL8912 Excellent hotel
Superb staff and facilities make this a very enjoyable hotel to stay at, whether for business or pleasure.
July 27, 2014
Rated 4 out of 5 by Rnb2014 Hotel Good
Overall the hotel is quite good, rooms are spacious and staff are friendly. However for a 4 star hotel the food is just average with limited variety and although the staff are friendly only the front desk and concierge lounge seem to have any reasonable level of English. Gym and spa facilities are great and definitely the strong point of the hotel.
May 3, 2014
Rated 5 out of 5 by questingman Exceeded Expectations
From beginning to end amazingly attentive service. The facilities (pool/restaurant/lounge/room) were at the highest level of expectations. Traveling with my family was made effortless with the accommodations of the Sheraton Madrid. I would return, and recommend, this hotel without hesitation. Of particular note, is the kind attention of Hotel management.
August 19, 2013
Rated 5 out of 5 by KGK01 Great staff and rooms
I personally like this hotel as it has nice, huge rooms and an excellent club lounge.
Platium amenities are always granted and the staff is very friendly and helpful.
Unfortunately the location is not really central.
But with taxi everything is in easy reach, or if you walk 10 minutes you have access to the subway.
April 16, 2014
Rated 5 out of 5 by Mats Perfect business stay in Madrid
I stayed at this hotel just after a few days when this hotel had becomes of SPG, Sheraton. The location is perfect for me as my office in Madrid is situated in the very quiet residential area between airport and city centre. The room was very comfortable nearly 60 square meters for work and for relax. The staff were all very kind enough.
June 28, 2012
Rated 5 out of 5 by Canadian67 Had a great vacation on SPG reward
I stayed at this hotel recently with my family using SPG reward points and suite upgrade awards. Hotel facilities used by me i.e. suite, club lounge, breakfast, concierge, airport shuttle, housekeeping, etc. were of outstanding quality. All the staff were very courteous and responsive.
April 21, 2014
Rated 5 out of 5 by livesinhotels Unexpected surprise
From the moment I entered the hotel, I felt like a celebrity. Everyone on the staff greeted me and was friendly and helpful. The Rooms Mgr, Jorge, came out to personally welcome me. He provided info on guest access to the beautiful adjoining spa-much appreciated after having flown 16 hrs. The room was just amazing! Even though I'm a Platinum SPG, I was not given an upgraded room, but had full access to the nice club lounge. There was also a lovely pineapple fresh fruit welcoming gift w/the word aloha written in icing-wonderful personal touch. I had initial trouble connecting onto wifi; Jorge came up himself to connect my computer. Exceptional! The only minor glitch was finding and waiting for the airport shuttle. There is not a clear explanation on the website on it's location. There are many many places where buses stop. Also, there was a modest fee-not free. All in all, I think this is one of the best Sheratons I've ever stayed in. You cannot go wrong choosing this property.
April 30, 2013
Rated 5 out of 5 by jms72 Excellent Sheraton near Madrid Airport
Excellent facility, friendly staff, great restaurant.
June 28, 2014
Rated 5 out of 5 by ysodeh Simply Perfect
This hotel is the right place to stay while visiting Madrid. The door man, front desk staff, bell boys and room chamber staff are friendly. The Spa and gym are great, the food is of high quality and fantastic and the location is very convenient.
April 27, 2014
Rated 5 out of 5 by johnd Great Hotel
I stayed here one night. WOW what a beautiful hotel. I was on the club floor (9). beautiful suite. The staff was friendly. Esay to take the Metro to the center of town. There were a few close restaurants that were good. The area was very safe. Only 15 minutes from airport.
January 27, 2014
Rated 1 out of 5 by nbnbnbn Unsatisfied
See below - you offer a green program which means the room is not cleant but do not specify modalities (my first trip in April) neither answer my complaint email or do not attribute points (my second trip in April)
May 1, 2014
Rated 5 out of 5 by Sailor3 Great hotel for us. Very convenient
We were looking for an hotel quit and comfortable. Reception Manager as well all the staff we have had realtionship were very helpful in all aspects. The hotal match our expctatives
April 27, 2014
Rated 5 out of 5 by lelebird My favorite place to stay in Spain
I travel frequently for business and this has to be one of, if not my favorite SPG hotels. The level of service you will receive at the Sheraton Mirasierra is simply incomparable to any other hotel. All of the staff are very courteous and respect the needs of every client. Although I have been a repeat guest, and by now they know me quite well, even on my first visit at the hotel they made sure to make me feel as if I was the only guest staying there. Their spa as well as their pool and gym facilites is extremely well maintained and is state of the art. The food is delicious and their business center / club lounge is definitely a great asset. The car ride from the airport is pretty quick and since most of my business meetings are not too far away I prefer this location over staying in the middle of town amidst all the noise, when here I can enjoy the peaceful surroundings with such great amenities. I cannot stress enough how great the staff is at this hotel. I am shocked that it is not part of the luxury collection because it is seriously a cut above the rest in my opinion!
June 10, 2012
Rated 5 out of 5 by Vern76 Upgrade
We waited a very long time for the shuttle from airport to hotel....the staff upgraded us as an apology....beautiful suite. Thank you
May 10, 2014
Rated 5 out of 5 by donb Just what madrid needed: reasonable priced spg
In the past there was just the Westin Palace, which I'm sure was nice, but far outside price range.
This hotel is very nice, decent location, and reasonable price.
February 17, 2013
Rated 4 out of 5 by SVO78 Nice hotel
Sheraton Madrid Mirasierra hotel is one of the newer Sheraton hotels. It's modern whereas many Sheraton hotels are usually quite dated. They offer a free shuttle service from and to the airport, which is nice. They upgraded us to a larger room on the club floor. Staff at reception was very helpful and took their time to point out many sight seeings on a map. The club lounge is nice, although a bit slow in keeping it tidy and replacing empty wine bottles and orange juice (while it wasn't busy at all). The room is more spacious than the average Sheraton's club rooms. Not sure about the air conditioning, we woke up each night covered in sweat, while the air conditioning was at its lowest temperature (19 degrees celcius). Lastly, although housekeeping did a nice job tidying the room, they put my jacket in the wardrobe. I didn't realize this and checked out of the hotel without looking in the wardrobe because we hadn't used it. At the airport I realized I didn't have my jacket. I emailed Sheraton and asked if they could ship the jacket to my home/work address. I'm still waiting for their response (24 hours later). Hopefully they get back to me and can accommodate my request appropriately.
April 21, 2014