Rated 2 out of 5 by DrWasLoyal Rude front desk staff is will cause damage
1- the shuttle bus came too late to the airport after my phone calling witch cost me a lot of extra money
2. the driver was decent, polite and nice. he apologized although they give him the order too late..at last minute
3- the front desk person was too rude form first second. I asked him why the bus was too late.. he did not reply at all. I asked if there is chuttle bus to the train station next morning, with a very dray face and voice he said no.. the driver told me it is possible. but the front desk Staff looked at him with anger to the driver stopet talking
4. asked for upgrading of my room to club lunch floor.. he again with angry unpleasant face said no..its for only holder of paltium not gold holder (like we are too bad third class people).
I M STAROWOOD MEMEBR SINCE OVER 10 YEARS.. SUCH PERSON CAN DAMAGE THE GOOD REPUATION OF THE HOTEL. HE SHOULD BE FIRED. it was ON Monday 24/2 AT APPROX 21.00 PM.
February 26, 2014
Rated 3 out of 5 by Pepe34 The gym should be free of charge
I'm very disappointed to find that in 5* hotel, like this one, the gym is not free of charge, but costs EUR 18/day!! In any hotel which a stayed in, even 3* hotels, the gym is a facility given to the guests free of charge. I can understand that you can pay a fee for other services, like massages or spa or even the use of swimming pool; but, frankly, this hotel applies very unusually, on the base of my large experience, a fee (very expensive!) to use the gym.
May 31, 2012
Rated 5 out of 5 by Neoteros Strongly recommended!
The hotel is not exactly down town (though, subway station is just at 3 min walk).
Location apart, this is a facility you can only be entusiastc of!
From the vast and elegant circular shaped lobby, with it's domed roof reminding the Pantheon in Rome (included the big eye/hole at the center), to the modern yet warm furniture in the rooms.
From the incredibly responsive, smiling, caring front desk, to the delicious buffet constantly served at the club lounge on the top floor (fantastic view of the "Sierra").
From the properly equipped fitness center and spa, to the full recognition I enjoyed as platinum member.
No smudges whatsoever!
I do look forward to the next time I'll visit Madrid and stay at Sheraton Madrid Mirasierra.
October 10, 2012
Rated 5 out of 5 by Vincos A New SPG Winner
OVERALL IMPRESSION: I had my doubts about the location for visitors coming for the classic sights but the proximity of the metro makes this property an appealing retreat from the more congested areas of the city. The beauty of the property and the pleasantness of the staff more than compensate.
SPG RECOGNITION: Being an all-suite property, there isn’t too much they can add but I was upgraded to the top floor club level - billed as “a hotel within a hotel” and given Club access which, of course, includes breakfast. The staff reception was model and I appreciated the personal Welcome note from the director.
THE ROOM: Absolutely fabulous. Elegantly decorated with Spanish design flair but, at the same time, invitingly homey. Sumptuous pillow-top mattress and down pillows. Handy kitchen corner and dining area. Gorgeous large free-form bath with separate toilet, shower and bath areas. Beautiful view over the Puerta de Europa.
EXCEEDED EXPECTATIONS: Free shuttle to and from the airport is definitely a bonus. The Club is elegant. Public areas are very beautiful and feature dramatic atrium-style architecture.
September 29, 2012
Rated 5 out of 5 by johnd Great Hotel
I stayed here one night. WOW what a beautiful hotel. I was on the club floor (9). beautiful suite. The staff was friendly. Esay to take the Metro to the center of town. There were a few close restaurants that were good. The area was very safe. Only 15 minutes from airport.
January 27, 2014
Rated 2 out of 5 by David In-room Internet VERY Poor
The hotel is great. However, if you need to get work done, you can't depend on the internet. Really a shame, because the hotel and facilities are excellent. They need to seriously upgrade their internet service in-room. So, if you don't need to work, enjoy it. If you need to work, careful!
May 12, 2013
Rated 5 out of 5 by TimTrish A wonderful place to stay
This hotel is excellent...need I say anymore? The quality is very evident from the moment you are greeted by the staff and walk in. Facilities are really great (Gym, Spa, Pool etc). The gym has some state of the art equipment. Rooms are very comfortable with small kitchenette /bar. The views across the plains to the snow capped mountains are very compelling. Club lounge has to be one of the best we have used . Location is ideal with 5/10 min walk to Metro that takes you all across Madrid. Visited twice now and just booked a 3rd trip .....Fantasico
May 9, 2013
Rated 5 out of 5 by Sands811 Nice luxury hotel with great staff
My family and I spent NYE here and had a great time. Everyone was impressed about the spacious guestrooms/suites that were nice, modern and clean. Bottled water, fancy coffee machine and amenities such as super soft slippers are plus. The NYE gala was also very nice with plenty of food we couldn't even finish.
The staff is great. Even months prior to our arrival, I corresponded with Barbara Gonzalez and Guillermo Casado who were very informative and helpful. They helped me book the gala and airport shuttle. THANK YOU! Front desk, banquet and bell staff were also friendly.
Yes, the hotel is not as close to city center but there's a big mall within walking distance. I only wished the airport shuttle ran more often instead of every hour so book in advance! Too bad I couldnt enjoy the spa or the huge pool I saw from my window!
January 13, 2014