Rated 4 out of 5 by BluedogTraveler Great staff, food, but need new HVAC
This hotel has a great, friendly staff. Wonderful breakfast buffet. But don't get the coffee they serve. Not very good. Use the nespresso machine and get some great coffee. Golds get 50% off (so it ended up being 14 euros).
Rooms are all suites. Really nice. Spa is convenient but didn't use. Workout room inside spa.
Hotel is far from central Madrid so if you like the city sites then realize you'll have a 45 min trip to get to city center using the metro. Nearby (5-10 min walk) metro stop is convenient. Just remember how to get back to the hotel when you come out of the metro at night! Taxi is doable and convenient- taxis right outside the hotel. About 20 euros we were told.
There were daily problems with the HVAC system and a few (2 of 4) nights were spent in a warm room. But the staff was always prompt to try and fix it.
Hotel has a convenient, free shuttle but be sure to make reservations for it. We had missing/delayed luggage so it was easy to go back/forth to the airport. Madrid Airport luggage company was not helpful. Wouldn't let me fill out a lost baggage form for some reason no matter how hard I tried. But I was thankful for the nice hotel shuttle.
October 9, 2014
Rated 3 out of 5 by Bader Big Rooms and grate View
The Club lunge food need to be improved a lot, as other Sheratons hotels I have been to, they have better selection and quality.
Also car parking for 26 Euro per day is really unrealistic!!
September 25, 2014
Rated 5 out of 5 by MONM Excellent hotel to stay in Madrid
Staff in the Club lounge was very helpful. excellent food and drink
October 6, 2014
Rated 5 out of 5 by Nikita Perfect service and value
All aspects of my stay were very good or excellent. Breakfast has delicious Spanish meats and cheeses, other expensive products like pine nuts and salmon. Spa has great splash zone. Club lounge on tenth floor offers quality snacks and vines. Tasty hot food serves from 6 to 8 p.m. Hotel staff performs exceptionally professional service with highest possible level of knowledge. I enjoyed my stay very much!
September 11, 2014
Rated 3 out of 5 by Pepe34 The gym should be free of charge
I'm very disappointed to find that in 5* hotel, like this one, the gym is not free of charge, but costs EUR 18/day!! In any hotel which a stayed in, even 3* hotels, the gym is a facility given to the guests free of charge. I can understand that you can pay a fee for other services, like massages or spa or even the use of swimming pool; but, frankly, this hotel applies very unusually, on the base of my large experience, a fee (very expensive!) to use the gym.
May 31, 2012
Rated 5 out of 5 by Vincos A New SPG Winner
OVERALL IMPRESSION: I had my doubts about the location for visitors coming for the classic sights but the proximity of the metro makes this property an appealing retreat from the more congested areas of the city. The beauty of the property and the pleasantness of the staff more than compensate.
SPG RECOGNITION: Being an all-suite property, there isn’t too much they can add but I was upgraded to the top floor club level - billed as “a hotel within a hotel” and given Club access which, of course, includes breakfast. The staff reception was model and I appreciated the personal Welcome note from the director.
THE ROOM: Absolutely fabulous. Elegantly decorated with Spanish design flair but, at the same time, invitingly homey. Sumptuous pillow-top mattress and down pillows. Handy kitchen corner and dining area. Gorgeous large free-form bath with separate toilet, shower and bath areas. Beautiful view over the Puerta de Europa.
EXCEEDED EXPECTATIONS: Free shuttle to and from the airport is definitely a bonus. The Club is elegant. Public areas are very beautiful and feature dramatic atrium-style architecture.
September 29, 2012
Rated 5 out of 5 by Neoteros Strongly recommended!
The hotel is not exactly down town (though, subway station is just at 3 min walk).
Location apart, this is a facility you can only be entusiastc of!
From the vast and elegant circular shaped lobby, with it's domed roof reminding the Pantheon in Rome (included the big eye/hole at the center), to the modern yet warm furniture in the rooms.
From the incredibly responsive, smiling, caring front desk, to the delicious buffet constantly served at the club lounge on the top floor (fantastic view of the "Sierra").
From the properly equipped fitness center and spa, to the full recognition I enjoyed as platinum member.
No smudges whatsoever!
I do look forward to the next time I'll visit Madrid and stay at Sheraton Madrid Mirasierra.
October 10, 2012
Rated 4 out of 5 by Rich2809 Great value
I have stayed at this hotel on three or four occasions and I believe it to be one of the best hotels in Madrid for value for money.
But this trip was not great, check n ok but room did not feel really ready. it was fine but no mouth wash etc.
lounge was ok but felt unwelcoming, dirty tables left uncleared and only a sort of visiting member of staff. Quite different from how it was before.
The shuttle to the airport is still great and is only a 20 minute trip.
I will stay here again, based on my previous stays, rather than this on.
September 7, 2014