Rated 2 out of 5 by SG17 Needs improvement
What was good:
- was contacted before the stay. I asked for a room with a view, and was given this room on my second night
- room was spacious and nice
What needs to be improved
- food quality was poor
- was the worst internet of any of the 25+ SPG properties I have stayed at
- Can't believe that they charge 3 Euros to send an empty plate to my room
- maybe it was just my room, but the TV remote didn't work
- first hotel I been to where access to the SPA is not a part of every room rate - and the SPA was not great. very smelly and not at all refreshing..
June 17, 2014
Rated 5 out of 5 by Riddick Excellent service
The service was over the top amazing. The staff were kind and very helpful. I was a bit worried about our stay as we travelled with small kids but the staff took very good care of them and made sure we had what we needed. Thanx you for lovely stay and we will definately come back. The breakfast could include more vegetables and maybe pancakes or waffles. Toilet lock?
June 9, 2014
Rated 4 out of 5 by Niky4 Following our stay ~
Overall the stay was very comfortable ... short, so we didn't have an opportunity to really check out the property, but what we saw, we liked.
The warm welcome we received upon arrival (about 10:30 pm) was very much appreciated. The room was lovely!
The shower in our room was probably one of the most confusing I have ever encountered. The folks who installed them should try actually using them.
While waiting for the shuttle to the airport the following morning, we asked the front desk if we could get two cups of coffee in paper cups to take on the way to the airport and were directed to the restaurant. After getting the coffee, we were charged 9 Euros. Seriously? In paper cups? My husband and I both thought that was more than excessive.
June 8, 2014
Rated 3 out of 5 by jmm14 Restaurant fantastic - Room needs improvement
The food was fantastic but the cleanliness of our room was poor. The carpet was extremely stained and there was an odor in the room.
June 2, 2014
Rated 5 out of 5 by Geo2014 Outstanding club level
I have stayed at numerous Sheratons but the club level at Mirasierra is the best! The staff was very good throughout. Our welcoming agent took very good care of us and got our six party settled comfortably into three rooms - all on the same floor. Rooms were spacious and very comfortable as we'll.
The only issue was the elevators. For some reason there is no "Up" button on some of the floors. We ended up going Down when we wanted to go Up. However, it did not ruin our experience. It was a superb stay for us.
May 28, 2014
Rated 3 out of 5 by Calvet Air Conditioning
I think it's absurd and very embarrassing to the Manager of the hotel, did not leave the air conditioner running on May 11. It was a day of very hot in Madrid and no hotel room had air conditioning running. At the time I was complaining to him he said he could do nothing to resolve the situation, except to change the room. It was 2:00 a.m. and the manager wanted me to transfer all my belongings and obviously I would have to devote at least an hour of my time, however, it do any good because the air conditioning did not work in all premises. I had to sleep with the windows open, but as these windows can not open by iteiro, I had to sleep with a lot of discomfort, a lot of heat.
May 19, 2014
Rated 5 out of 5 by shelly111 Staff, spa and restaurant exceeded all expectations
I was particularly impressed with the personalized helpfulness of the staff, which was wonderful. We were there on a city holiday, so many of the pharmacies were closed, and we needed some medication. The staff arranged to drive us to the one 24 hour pharmacy that was open and to wait while we got what we needed. They definitely went above and beyond for us. Also the hotel restaurant was surprisingly good for dinner and featured a very good sushi and Japanese dining opportunity in a lovely outdoor patio rooftop setting. We just wished we had more time to use the spa facilities.
May 17, 2014
Rated 5 out of 5 by Vern76 Upgrade
We waited a very long time for the shuttle from airport to hotel....the staff upgraded us as an apology....beautiful suite. Thank you
May 10, 2014
Rated 5 out of 5 by Walma Mirasierra2014
Very comfortable stay, with an excellent cleanness and service
May 5, 2014
Rated 4 out of 5 by Rnb2014 Hotel Good
Overall the hotel is quite good, rooms are spacious and staff are friendly. However for a 4 star hotel the food is just average with limited variety and although the staff are friendly only the front desk and concierge lounge seem to have any reasonable level of English. Gym and spa facilities are great and definitely the strong point of the hotel.
May 3, 2014
Rated 1 out of 5 by nbnbnbn Unsatisfied
See below - you offer a green program which means the room is not cleant but do not specify modalities (my first trip in April) neither answer my complaint email or do not attribute points (my second trip in April)
May 1, 2014
Rated 5 out of 5 by Sailor3 Great hotel for us. Very convenient
We were looking for an hotel quit and comfortable. Reception Manager as well all the staff we have had realtionship were very helpful in all aspects. The hotal match our expctatives
April 27, 2014
Rated 5 out of 5 by ysodeh Simply Perfect
This hotel is the right place to stay while visiting Madrid. The door man, front desk staff, bell boys and room chamber staff are friendly. The Spa and gym are great, the food is of high quality and fantastic and the location is very convenient.
April 27, 2014
Rated 5 out of 5 by Canadian67 Had a great vacation on SPG reward
I stayed at this hotel recently with my family using SPG reward points and suite upgrade awards. Hotel facilities used by me i.e. suite, club lounge, breakfast, concierge, airport shuttle, housekeeping, etc. were of outstanding quality. All the staff were very courteous and responsive.
April 21, 2014
Rated 4 out of 5 by SVO78 Nice hotel
Sheraton Madrid Mirasierra hotel is one of the newer Sheraton hotels. It's modern whereas many Sheraton hotels are usually quite dated. They offer a free shuttle service from and to the airport, which is nice. They upgraded us to a larger room on the club floor. Staff at reception was very helpful and took their time to point out many sight seeings on a map. The club lounge is nice, although a bit slow in keeping it tidy and replacing empty wine bottles and orange juice (while it wasn't busy at all). The room is more spacious than the average Sheraton's club rooms. Not sure about the air conditioning, we woke up each night covered in sweat, while the air conditioning was at its lowest temperature (19 degrees celcius). Lastly, although housekeeping did a nice job tidying the room, they put my jacket in the wardrobe. I didn't realize this and checked out of the hotel without looking in the wardrobe because we hadn't used it. At the airport I realized I didn't have my jacket. I emailed Sheraton and asked if they could ship the jacket to my home/work address. I'm still waiting for their response (24 hours later). Hopefully they get back to me and can accommodate my request appropriately.
April 21, 2014
Rated 5 out of 5 by KGK01 Great staff and rooms
I personally like this hotel as it has nice, huge rooms and an excellent club lounge.
Platium amenities are always granted and the staff is very friendly and helpful.
Unfortunately the location is not really central.
But with taxi everything is in easy reach, or if you walk 10 minutes you have access to the subway.
April 16, 2014
Rated 5 out of 5 by newegg Very Good Value for Madrid
We stayed 5 nites with a family. This hotel is roomy and comfortable and has an excellent club lounge. The subway is a 5 minute walk and a 30 minute ride to most of the sites.
The service is also great and the staff is very attentive,
There is also a nice pool and spa at the hotel, but we did not use it. Maybe next time.
This appears to be a good business hotel, but is also a great option for touring Madrid, if you dont need to be in the city.
Shuttle service to/from airport is a big plus, but only runs once an hour.
We were very pleased with our stay
April 11, 2014
Rated 2 out of 5 by DrWasLoyal Rude front desk staff is will cause damage
1- the shuttle bus came too late to the airport after my phone calling witch cost me a lot of extra money
2. the driver was decent, polite and nice. he apologized although they give him the order too late..at last minute
3- the front desk person was too rude form first second. I asked him why the bus was too late.. he did not reply at all. I asked if there is chuttle bus to the train station next morning, with a very dray face and voice he said no.. the driver told me it is possible. but the front desk Staff looked at him with anger to the driver stopet talking
4. asked for upgrading of my room to club lunch floor.. he again with angry unpleasant face said no..its for only holder of paltium not gold holder (like we are too bad third class people).
I M STAROWOOD MEMEBR SINCE OVER 10 YEARS.. SUCH PERSON CAN DAMAGE THE GOOD REPUATION OF THE HOTEL. HE SHOULD BE FIRED. it was ON Monday 24/2 AT APPROX 21.00 PM.
February 26, 2014
Rated 5 out of 5 by johnd Great Hotel
I stayed here one night. WOW what a beautiful hotel. I was on the club floor (9). beautiful suite. The staff was friendly. Esay to take the Metro to the center of town. There were a few close restaurants that were good. The area was very safe. Only 15 minutes from airport.
January 27, 2014
Rated 5 out of 5 by Sands811 Nice luxury hotel with great staff
My family and I spent NYE here and had a great time. Everyone was impressed about the spacious guestrooms/suites that were nice, modern and clean. Bottled water, fancy coffee machine and amenities such as super soft slippers are plus. The NYE gala was also very nice with plenty of food we couldn't even finish.
The staff is great. Even months prior to our arrival, I corresponded with Barbara Gonzalez and Guillermo Casado who were very informative and helpful. They helped me book the gala and airport shuttle. THANK YOU! Front desk, banquet and bell staff were also friendly.
Yes, the hotel is not as close to city center but there's a big mall within walking distance. I only wished the airport shuttle ran more often instead of every hour so book in advance! Too bad I couldnt enjoy the spa or the huge pool I saw from my window!
January 13, 2014
Rated 5 out of 5 by Cheapspeed Thank You for a Great Stay in Madrid
I want to thank the staff at Sheraton Mirasierra for making my stay a very pleasant one! It started prior to my visit when I requested for pick-up from the airport on the hotel shuttle, I got a response within the hour confirming my pick-up. My flight arrival time was not correctly stated but the shuttle was there to pick me up within 15 mins. The front desk staff was most helpful assisting me inquire about a football match the following day and calling to advise me. Dinner at the restaurant on the first night was very good with option of Japanese and local Madrista fare. Club lounge serves breakfast and snacks daily and staff was friendly and helpful. The hotel is about 5 mins walk from Metro and I was able to get around quite effortlessly. Thank you once again for making my stay in Madrid a wonderful one. I hope to visit again.
December 27, 2013
Rated 5 out of 5 by Rich2809 Really Great Value in Madrid
This hotel is pretty much perfect for business travellers.
The staff could nt be kinder or more welcoming, check in and check out are amongst the best I have experienced.
Platinum recognition is very good. Lounge is great, breakfast good, great restaurant. The hotel is in a quite neighbour hood so no problems with noise. All this is at very very reasonable price, especially compare to the other more central hotels.
I like the location not too far from the city not to far from the airport.
Great for a stop over .
December 4, 2013
Rated 5 out of 5 by JNA1 A very warm welcome
I much enjoyed my short stay at this hotel.
The friendly welcome at the front desk was excellent and the young lady in the executive lounge went out of her way to help me. The lounge seems to supply unlimited refreshments, including a good local beer.
Platinum recognition could not be faulted - a superb large suite, with good-sized area for work.
Tip: This hotel is several miles out of town - try the train from Ramon y Caja into the centre as well as the metro
November 16, 2013
Rated 5 out of 5 by TurtlesnBunz Excellent Stay
This was a delightful stay and we wish we had more time here. While we wish we had researched how to use the shuttle service from the airport (a taxi was Euro 35) the hotel itself was wonderful. Kaspar at check in was very professional and kind. The whole staff was attentive and warm. The rooms are huge and atmosphere is relaxing. We loved the Happy Hour and the restaurant was incredible. Awesome sushi and the best hotel restaurant we have experienced.
November 6, 2013
Rated 5 out of 5 by WEREX Great rooms but far from the city center
A little bit far from Madrid city center but exceptional service, excellent rooms and great cuisine in the restaurant
October 7, 2013
Rated 5 out of 5 by Krzysztof All excellent
Below are the strongest points:
1) Very polite and professional staff;
2) Very good infrastructure (especially gym);
3) Good connections with the center of Madrid (public transport and by car);
4) Well equipped Executive Lounge (aka Sheraton Club);
5) Very good SPG recogniction (upgrade to the best available room, welcome note from the general manager etc.).
No major areas for improvement identified within the 8-night stay.
September 22, 2013
Rated 5 out of 5 by questingman Exceeded Expectations
From beginning to end amazingly attentive service. The facilities (pool/restaurant/lounge/room) were at the highest level of expectations. Traveling with my family was made effortless with the accommodations of the Sheraton Madrid. I would return, and recommend, this hotel without hesitation. Of particular note, is the kind attention of Hotel management.
August 19, 2013
Rated 5 out of 5 by ptravels Had a Great Stay!
Everything about my stay here was great - rooms are all suite and very nicely done, comfortable and attractive, great separate shower and I loved having the espresso maker. The shuttle pick up from the airport was such a pleasure after my long flight and the driver was friendly and helpful, as were all of the other staff members with whom I interacted. The outside patio near the pool made for a lovely, relaxing post flight drink and dinner which I appreciated. All in all it was a great hotel, probably the nicest Sheraton I have stayed in, and I will definitely stay here again!
August 11, 2013
Rated 5 out of 5 by alialmanaseer This hotel is amazing ..
Love staying at this hotel everything about it is amazing.
Yes it's not in the center but that also give it the advantage of making it in a quite relaxed area and not so crowded and noise at the outside.
The service is great everyone is so nice and they also gave me an amazing room which wasn't expected at all.
Next time in Madrid is back in the Sheraton Madrid Mirasierra Hotel & Spa for sure.
June 4, 2013
Rated 5 out of 5 by Loree52 Fabulous in every respect
Stayed here twice recently coming into and going out of Madrid. The property itself is great: large, comfortable, nicely appointed rooms and just a short ride to the airport (shuttle included). The service is on a par with any of the 60+ Starwood properties We've stayed at over the years. The staff is exceptionally accommodating from the front desk to the executive lounge. A late dinner one night at the hotel was a pleasant surprise . If you don't need to be in the heart of Madrid you won't find better !!!
May 14, 2013