Rated 2 out of 5 by janomemon This hotel need an upgrading
It is not what I should have expected for a Sheraton. It looks like old, not very nice. People service was in general good although they look to be always in a rush during breakfast and lunch. I did not like the food much (in Spain food is the best in the world!!)
May 21, 2015
Rated 3 out of 5 by RyanB7 Poor service. Underwhelming
Very good rooms and comfort of bed excellent. Rooms very clean.
However - hotel reception staff very unhelpful and at times rude.
Very disappointed that the pool was not opened in Mid May, despite the temperature reaching 37 degrees celcius.
I was also charged a late check out fee when leaving the room on time, with only a single bag left behind in my room mistakenly. Despite the manager saying he would contact me to refund this fee, I have had no contact since.
Overall a very disappointing experience. A good business option if a good room is all you are interested in. If on vacation, I would not reccommend.
May 20, 2015
Rated 4 out of 5 by Laurp Nice hotel away from city
Nice hotel but it is a 20 euro can ride every time you want to head into the city. Also the need some better lighting. It's dim and dark and not in a sexy way! Beds were comfy and staff friendly.
May 10, 2015
Rated 5 out of 5 by Montanaaussie Amazing
everything about our stay at this property was perfect specially the bed. So soft and comfortable. Thank you for a wonderful experience. Sean & Cherrie Brady
May 9, 2015
Rated 1 out of 5 by Scott135 The worst Starwood hotel service I ever encountered.
Service hotline has no one in duty over 50% of time. One duty manager refuse to service Asian by telling me " I don't speak English". The house keeper took the welcome gift (an un-opened bottle of sparking wine) without the permission of the guest. A twin beds club suite only provide one set of towel. 24.03.15 morning reception staff (Male, no name tag) yell at me when I complained the missing gift from the hotel GM.
March 30, 2015
Rated 5 out of 5 by jrob7 Great Hotel
We recently visited Madrid and stayed downtown. We decided to stay at the Sheraton for our last night and thought the hotel was wonderful. The staff was outstanding and helpful. The lounge was great and the shuttle to the airport was convenient. On our next stay to Madrid we would consider this as our only hotel, using the metro to downtown. Great job and great property.
March 5, 2015
Rated 5 out of 5 by Ortega Home away from home
Been going to this hotel for 4 years, about 20 stays a year. It is a home away from home, and the staff makes sure to help with any odd requests.
Thanks to the staff here I stopped going to the Westin Palace downtown.
Great views of "la sierra" from the top floor...
December 2, 2014
Rated 5 out of 5 by BusinessTraveler4321 Fabulous hotel
I loved this Sheraton - one of the SPG hotels. It's very elegant. I was only there for one night, but thoroughly enjoyed my visit. The entire staff couldn't have been more helpful - especially given that I needed a cab very early in the morning, to get to the airport.
October 20, 2014