Rated 4 out of 5 by SmilingCouple We had a great anniversary trip
Our room was fabulous! Beautiful view of the ocean and sunset. Water in the fridge, coffee and tea available, fresh towels - every day. Not a complaint, but we prefer mugs to paper cups, however we still enjoyed our morning beverage on the lanai. The only negative we encountered was Lava's. Slow service, limited menu. We would most definately stay again!
October 18, 2013
Rated 4 out of 5 by Photo60 The good and the bad
Pros: Great location on the beach; room had an awesome view; room was clean and well appointed; staff was quick to correct minor problems on arrival with plumbing and internet; Rum Fire food and drinks were excellent;
Cons: Resort Fee is outrageous! No screen on sliding door left wife with bug bites; Lavas breakfast was fair. Go off property for breakfast;
August 16, 2013
Rated 3 out of 5 by Lopaka Gulp! Daily Resort CHarge
Paying over $200 per night + taxes and getting charged an additional $31.25 per day as a ""Resort Charge" is an abomination and utterly ridiculous!
Do we need to pass legislation so all these hotel owners include all fees in the rate?
I will give my money to and support the hotels which do not charge "Resort Fees".
January 26, 2014
Rated 4 out of 5 by charlie39 stay in kauai
excellent facility, very attentive and friendly staff. Do have a bit of a quarrel with, one, why did Lava cafe close at 5:30 when people were lined up to get a drink? I know they could have gone into bar but swimming outfits wouldn't look so great; two, really have to charge almost 3 dollars for a cup of (small) coffee in coffee shop? Not a latte, a coffee!
March 27, 2013
Rated 4 out of 5 by marsita great hotel on the south shore of Kauai
Great location on the south shore of Kauai. Staff friendly and very helpful. Special recognition to Bert (valet/guest services). The beach in front of the pool is fantastic and we had an excellent dinner at the Rum Fire restaurant - we usually don't dine at hotel restaurants and this was a good choice. The evening torches and fire rings were a nice touch.
May 2, 2013
Rated 2 out of 5 by jsw2012 not up to SPG standards
I have been a SPG member for many years but was put in the worst room in the entire hotel and was told no upgrade was avaiable until the final day. I was not greeted with a lei or given a tour of the property. The room was small and had a bug problem. The pool and jacuzzi on the beach were not clean. I also wasn't a fan of having to wear a wrist band...
September 6, 2012
Rated 5 out of 5 by hawaii4me Best beach location in Kauai
This hotel has a fabulous beach. The sunsets are spectacular. One of the best things about this hotel that makes us keep coming back is their staff especially, Lonnie, Robi, Katie and Annie who always make us feel like we are home. This was our 9th year in a row and we are already looking forward to the 10th.
We really did miss the live Hawaiian music.
September 22, 2012
Rated 5 out of 5 by arbsummer Beautiful Resort
I stayed for 1 week for my 50th birthday and my daughters 21st birthday. We were treated like Queens the entire week. Room are comfortable and very clean, resort is beautiful and clean, staff was very informative and helpful. I wished the room had a microwave so we could have made popcorn but it didn't matter much we were on the beach most of the time.
June 13, 2013
Rated 4 out of 5 by Relaxed1 JAN 2013 STAY
We booked at this resort despite some negative reviews on staff service. We can not understand this as the staff were first class. Yes it is an older resort but in a great location and the three small issues we had were being dealt with inside of 10 minutes by very capable and friendly maintenance staff. We enjoyed our stay and will stay there again.
February 15, 2013
Rated 5 out of 5 by mw9989 Relaxing Kauai experience with great view!
Just finished our second stay at the Sheraton Kauai. We received great services from All of the employees that we dealt with from the cleaning service, the concierge, the restaurants, the pool, bellman, to management. The only negative was the wi fi but they resort then put a wireless dsl line in our room. We had an incredible view in both rooms.
February 13, 2013
Rated 3 out of 5 by alohamomma The best thing about the hotel is the location
PROS: The BEST thing this hotel has going for it is it's location. Great location/ beach. Pool is great also.
CONS: Rooms are VERY small. My room's toilet didn't work and the bathtub stopper was broken.
Overall: it's a great value for the price and location. It's clean, all the staff (except the front desk staff) are extremely nice and helpful.
November 20, 2012
Rated 4 out of 5 by MonkSeal8 Paradise on the beach
The Sheraton in Kauai is a beautiful property. The layout is so convenient. The pool and beach are steps away from each other.
The new Rumfire restaurant is beautiful and the location on the water has stunning ocean views. The food was delicious and the service always friendly. Book a booth right before sunset and enjoy the amazing sunset views.
February 6, 2013
Rated 4 out of 5 by thecaptain Garden pool needs
The garden pool seems to be a step child. There are only 3 umbrellas, about 10 chairs. No service what so ever Have to walk a mile for a towel. What happened to using a room key? for the towel locker. Also, pool area not clean. WE enjoy it because it quiet., but it still needs help. Oh and of course, everyone complains of no breakfast buffet.
February 20, 2013
Rated 3 out of 5 by lennie22 Room needed better cleaning
I Needed to plug in a CPAP. There were no outlets accessable so I had to move bed out to get to outlet strip behind the bed. Lots of dirt and dust visable. The bed hadn't been moved and cleaned under for a while. Also the second room we used for my sister smelled of smoke and the sheet over the bed (hung from ceiling) was yellow and dirty.
January 29, 2013
Rated 4 out of 5 by Smokey64 Handicap Room
We requested and were given one of your handicap rooms. The bars in the bathroom were very helpful - but the bed was MUCH too high for a handicap person. It was very difficult for my husband who has Parkinsons disease to get in and out of the bed. When we have had handicap rooms at other hotels the bed is much lower than a standard bed.
August 26, 2013
Rated 5 out of 5 by liessel Greeting the New Year in the tropics.
A perfect setting for viewing the New Year's Fireworks. The reflections off the water were memorable and there were a variety of places to sit. This fun experience followed a festive buffet, seafood dinner in the Sheraton's restaurant which overlooked the breaking ocean waves. The staff was friendly and attentive to each need that arose.
January 3, 2013
Rated 5 out of 5 by RjamesA above expectations
Was recommended by a friend who lives on kauai but was skeptical by a few reviews i read online, i am so happy i listened to him because my 7 night stay was amazing. I have never written a review before for anything but with the expierience i had there i felt people looking to head to kauai should know what the Sheraton has to offer. From the moment i arrived after a 17 hour flight feeling a little irritable i was welcomed by valet,front desk and bellhop with the most upbeat welcome. with my stay there the housekeepers always said aloha in passing, restaurant and bar staff very friendly and outgoing. The pools are amazing and can't beat the amazing beach access with poipu beach being right next door, and the best sunset spot on the island. Also within a 1/2 mile 2 shopping areas with excellent shopping for souveniers, fine art, general stores and a mix of all kinds of restaurants. Everthing a hawaii vacation should be. Props to the Sheraton staff!!
October 29, 2012
Rated 4 out of 5 by Teri07 Super staff
We have stayed at many resorts in Hawaii, but none made us feel as welcome as the staff at the Sheraton Kauai. From the friendliest of check ins to the helpfulness of the coincerge we were truly impressed. The room, resort grounds, and food services were all what we expected, but we were truly impressed with the people we encountered.
August 19, 2013
Rated 4 out of 5 by Michelle1972 Great location/food needs help
Great location, quiet and comfortable resort, comfy beds. Deluxe ocean front rooms a must to truly appreciate this resort and its location.
No chickens a plus.
Food and drinks at Rumfire was below par in taste which was shocking because the Sheraton Waikiki was great.
More flexibilty on check out times would have been very appreciated.
December 17, 2012
Rated 5 out of 5 by MAINYCAAZ Great Stay!
The hotel and service was outstanding. From the beginning making plans with your concierge who was amazing to the waiter who served our private dinner for two on the beach every encounter and event was perfect. Every day in our beach bungalow with the amazing ocean view we were so happy we chose to stay at the Sheraton. We will be back
January 3, 2013
Rated 4 out of 5 by katnic What a beautiful site and location!
I love this place! My only recommendation is quiet mellow music (live). This is not a party hotel nor party island (thankfully). But quiet guitar or light jazz listening ambiance would be a nice touch to a beautiful stay. Beds and linens were HEAVENLY. Concierges, although VERY helpful, were tough to access, with daily waiting lines.
October 11, 2012
Rated 5 out of 5 by BeautifulVacation2013 A beautiful place to stay on Kauai
We all had a wonderful stay at the Sheraton Kauai Resort and Spa. The resort had fun activities and a beautiful and relaxing place to hang out and enjoy. The staff was very helpful and friendly, the room was perfect with the ocean view, and the atmosphere was very relaxing. Thanks for making our vacation a very pleasant one. Mahalo!
June 21, 2013
Rated 4 out of 5 by Monkseal Room
There was a small empty wine bottle in the robes that were provided when we got there. Pillows were nice but all the other bed coverings were a little cumbersome and no fitted sheets made sleeping more uncomfortable. Bathtub and toilet area was a little cramped.
February 7, 2014
Rated 4 out of 5 by JWAG House Keeping
We had issues with house keeping. On multiple days we would leave in the early afternoon and take our privacy sign down. We would come back later in the evening and the room was not cleaned. One such day we were gone from 10 AM to 11 PM with now service being done.
It would also be nice if the Lava Bar was open for dinner hours.
May 22, 2013
Rated 3 out of 5 by weave33 Noisy room.
My wife and I reserved an ocean front room so we could enjoy the sounds of the ocean at night, but the mechanical equipment outdoors was so noisy we had to sleep with our door closed.
March 4, 2014
Rated 4 out of 5 by Drpenn Great stay
We had a great time but some of the staff really lacked problem solving skills and a helpful attitude. One person at the concierge desk was great and incredibly helpful while another person seemed totally indifferent, gave us bad advice and bad directions (in response to questions about local restaurants that would be "informal" we were referred to only one place which was highly priced, stuffy and very formal). The doormen working the valet parking were all great, friendly and helpful - Nathan was particularly helpful and a pleasure to work with! A front desk person merely told us that a SPG account had expired and the points were gone - we found out later that our stay would qualify us to re-activate the points we had lost. Our waiter at the Rum/Fire restaurant seemed bored or distracted. None of this, with the exception of the bad advice/bad directions, impacted our stay but it was noticeable in part because the rest of our experience was fairly positive.
August 20, 2013
Rated 3 out of 5 by Kauaifans Great location: terrible soundproofing
The hotel has the best beach. The staff are excellent and our room was always pristinely clean. However, there is no soundproofing between rooms and a big gap under the doors in adjoining rooms. If it doesn't bother you to hear your neighbor's frequent bedroom activity than this place is perfect: otherwise, stay somewhere else.
January 6, 2013
Rated 4 out of 5 by Steph01 Fun location and helpful staff
The staff in the Rum Fire, at the front desk and at the Bell desk were fantastic and uber helpful. Our only downside was the floor in our room. We believe it was dirty. We found random seeds/ beetles on the closet floor and in the main area of the room. For us it made us question whether or not the rest of the room was clean.
May 8, 2013
Rated 4 out of 5 by Daralph Great location, enough room for individuality
We had a wonderful Week in The Sheraton Kauai (Koloa). Nice location with beautiful gardens and lots of space.nice modern rooms with Lot of amnemities. Most or most important Services are for free and included.great beach and access in the hotel.monk seals nearly every day in the beach - perfect.
January 1, 2014
Rated 5 out of 5 by Dogbone A great way to celebrate our 25th wedding Anniversary!
The hotel staff are extremely accomodating and Betty certainly has the Aloha Spirit! Rooms were well amenitied, clean and comfortable. As a platinum member, I was pleased with the upgrade. The only challenging feedback is that the pool towel are quite worn and need replacing and the fitness center needs updated equipment.
November 20, 2012