Rated 3 out of 5 by mbflyer Good South Shore Location
Good South Shore Location - Beautiful firepits and night ambience - Nice local shuttle (courtesy car) - Needs updating - little dated
Needs later checkout then 11am - Noon is standard - Needs consistency with customer service and SPG recognition. Staff varied greatly.
July 6, 2013
Rated 4 out of 5 by Twentyfive Great place to stay
We had a garden view room, and were just steps away from the beach. The beach was great, not too crowded. We enjoyed Rum Fire for dinner and Link Cafe for snacks, even ordered a pizza and salad and took back to our room. We will definitely stay at the Sheraton again.
November 28, 2012
Rated 5 out of 5 by PandAR Very pretty
We stayed in this hotel as part of our honeymoon. It was a lovely stay we really enjoyed it. The hotel and grounds are extremely pretty and very well maintained. It really shows kauai in its best light as the garden island! We would definitely recommend to a friend!
July 29, 2013
Rated 5 out of 5 by Punkie Terrific place
Our room was spacious with beautiful view. All contact with personnel was most satisfactory. Everyone with whom I dealt was extremely helpful and very gracious...from concierge to waiters to maids. Can't remember a more helpful staff! Amenities were also very good.
August 26, 2013
Rated 5 out of 5 by Steve1222 Great hotel. Terrible housekeeping.
This hotel was wonderful. From the rooms to the facilities we loved every second. There were only two downfalls. 1. The housekeeping was very inconsistent. If they showed up at all (didn't twice) they often didn't replace things like the tea. Our robes were taken away the second day and never replaced. We did not receive the mouthwash, body lotion, and vanity kit until he third day and never did again after.
2. Rumfire was an awful experience. We had a reservation but we're asked to wait 15 minutes past out time even though seats were available. Then it took 15 minutes to be greeted by a waitress and given water. We had a coupon from the local golf club saying we would get a free appetizer. They did not honor it saying it was for the rum fire on a different island. Why would the golf course be advertising for the restaurant on another island and not the one right down the road?
Also, the spa was not open once in our 8 days. Otherwise the staff was great and we had a wonderful time. The staff at Lavas was particularly wonderful.
May 26, 2014
Rated 5 out of 5 by B2013 Great Experience
The hotel was located in a nice spot on the beach and near plenty of places to eat if you have transportation. The desk staff could not have been nicer. I was was very impressed with the valet staff as well. It was just a very pleasant relaxing experience.
June 4, 2013
Rated 3 out of 5 by bigrog excellant staff
Basic guest rooms with small bathrooms that are showing their age. The facility is clean and well kept. Did not have problems with noisy neighbors. The staff was very friendly and accomodating and helpful.
August 8, 2014
Rated 5 out of 5 by Mayo1968 Great vacation !!!
Great location, love the beach, the staff makes the sheraton Kauai a great vacation experience, lisa from guess services made our vacation so much better she recommended what we like thank you so much!!! Laura front desk manager great service thank you
July 31, 2013
Rated 5 out of 5 by harleydavidson Rm 3301
Enjoyed our stay very much. room was great although the bathroom sink area was a tad small. also I guess we hit the place at the wrong time in regards to the fitness center as it was being remodeled. thought that might be done when less people there.
August 27, 2013
Rated 5 out of 5 by KMCK Excellent!
We were so impressed with this hotel. Everyone from the bell hops, front desk, pool staff and Lava restaurant staff were extremely friendly and helpful. The rooms were awesome - very comfortable beds!! We will definitely recommend - LOVE this hotel!
October 21, 2013
Rated 5 out of 5 by Susie22 great vacation
I took my two teenage children for a much needed break. We had a truly wonderful time. We loved this resort. In fact as we walked down the beach either way, we all agreed that the Sheraton was the nicest pool and beach area. We will come again.
March 29, 2014
Rated 4 out of 5 by Chicago101 Great location, but lots of room for improvement
I reserved a king bed, but only two doubles were available when I checked in. I had a partial ocean view room, one of the older rooms apparently which was mediocre at best. The rooms are in need up updating, especially more electrical outlets.
October 16, 2012
Rated 3 out of 5 by NCdealer Not impressed
Nothing special about this hotel. I had the set the A/C to 65' just to make the room comfortable and signing for pool towels...I stayed at 2 other hotels during this trip and this is the only location that required a signature for pool towels.
August 19, 2013
Rated 5 out of 5 by ZANE21 True Kauai Aloha
Everything & everyone were wonderful. Our Christmas Party was a night to remember....perfect in everyway, especially the atmosphere and the hotel's outstanding service. This is the place to book your next party. Stay the night and enjoy!
December 16, 2013
Rated 5 out of 5 by JHSMLB Excellent Honeymoon Retreat
The resort had beautiful ocean views and a great beach providing a great place to relax but also a great place to experience the waves of the Pacific Ocean. The staff was wonderful and made it a point to ensure our stay was wonderful.
September 14, 2013
Rated 1 out of 5 by Kaluabear415 worst Sheraton I have ever stayed at
If one thing goes wrong then it seems it just keeps snowballing. That was my experience at this hotel. from being ignored by the vallet upon arrival for flashier cars. My daughter was dissapointed to not get her lei greating.After having 4 cars unloaded and assisted while I stood there was to say the least upseting. The check in desk was ok, but I had to ask twice the directions to my room because I was just told the room number. Finally I was told the best way was to cut across the road and walk thru the grass till I saw an elevator sign.. NICE... Next was trying to get something to eat. we did check in late and when I called the front desk I was told that everything closed at 9:00Pm and was hung up on. I called back and asked if someplace delivered she said "check the phine book" and hung up on me again... I called a 3rd time to find the closes pizza hut and she said "I will connect you" and this was not a consideration the first 2 times I called? we left first thing in the morning and found a much MUCH nicer place for alot less money... Stay away stay far away
March 4, 2013
Rated 5 out of 5 by denverfamily Great for families
We had a wonderful stay at the Poipu Sheraton. The room was clean and comfortable. The grounds and beach are spectacular. Every single employee with whom we had contact was very friendly and helpful. I hope we can return some day.
January 9, 2013
Rated 3 out of 5 by montana60 Not as advertised
The resort was fine, but the little things they used in their promos did not exist for us. Free lei's, tote's, and mai tai's don't make your vacation, but when promised and they don't materialize, it dulls your vacation.
March 4, 2014
Rated 4 out of 5 by Angela59 Great Hotel and location
People friendly, good location.
Room are not well insulated.
We had dinner at the restaurant.....the food was excellent but the cold ruined everything.
Suggestion: keep the air conditioning at a most human temperature.
July 1, 2013
Rated 4 out of 5 by NDNancy Great relaxation
This facility is very conveniently located near excellent restaurants and within walking distance to a nice little shopping center. The walking paths around the campus take you past the beautiful beach and surf.
February 23, 2014
Rated 5 out of 5 by lbvr Just an amazing property
From the time of arrival to leaving. We had the best experience of our life. All the staff go above and beyond. The grounds are amazing. I would highly recommend this resort. Thank you again for an amazing stay.
September 9, 2013
Rated 4 out of 5 by lilross41364 This Hotel was recommended by our travel agent. A great recommendation
We enjoyed our eight days seven nights at the Sheraton and will recommend it to our friends and family. Our room had a pool side view and walking distance from the ocean and dining experience.
July 3, 2013
Rated 3 out of 5 by BobMara Good location, many bars/restaurants within walking distance
Great hotel, but i was not pleased with the mandatory $30 pn fee plus tax. Room was good, but very soft mattress. Also, no late evening bar or entertainment. Staff were helpful and pleasant.
February 10, 2014
Rated 4 out of 5 by 1289bbb A nice enjoyable two weeks
Comfortable resort with great views of ocean and beach. Beautiful fire pit seating area, great views of sunsets. Rum Fire restaurants provides excellent ocean views and great food!!!
March 5, 2014
Rated 4 out of 5 by greg67 Room
The filthy smelly aged carpet along with a out dated bathroom and bath tub that was clogged ruined the experience of the outside decor and the excellent service of the employees! !
November 5, 2012
Rated 4 out of 5 by sp21 Great location
This hotel is well placed. Get the ocean view rooms, a must. I would rate the food, staff and room good to excellent. Pool was ok but very nice. Fitness Center was min at best.
June 24, 2013
Rated 5 out of 5 by Humber Excellent Property & Beach Location
This was our first time visiting Kauai and we fell in love with Sheraton Kauai the moment we walked into the Front Desk. .. We stayed for 1 night and two full days but would have loved to stay longer! From the moment we checked-in till we checked out - our experience was one of the best we have had. Sissy at the Front Desk truly looked after us; she was not only efficient but also very understanding! We were upgraded to partial Garden and Sea View and a late checkout. Sincerely, we couldn’t ask for more for our short stay!
We were invited to the Social Hour and enjoyed the complimentary wine tasting for SPG members while mingling with other hotel guests. What a great way to meet other travellers from far and near! At a very short notice, we were also accommodated in the Wine Paring Dinner the same evening, the only evening we had on the island. We would like to mention in particular what an excellent hotel restaurant RumFire was/is. The food and the Californian wines to go with it were superb.
Our experience was enhanced by our stay at Sheraton. We had a great time in Kauai exploring the island's beauty and the ocean!
May 22, 2014
Rated 5 out of 5 by geww We keep coming back
This was our 4th trip to this specific hotel. We've always had excellent service. The front desk staff, Lonnie and Sissie have always been very friendly and helpful. Shantelle at the concierge desk always gave good advice and directions that were easy to follow. Mark, Benje, and Noel at the bars were friendly and gave good information about food and drink choices. Our housekeeper that was assigned to our room the majority of our stay (1/27-2/6) was excellent and full of very helpful information. We greatly appreciated the assistance these people gave us. All of the staff, from the workers to the administration, were very friendly and helpful.
February 14, 2013
Rated 2 out of 5 by RMS26 Needs improvement
Thought the Resort needed refreshing. Also, didn't seem to be up to the standards or the crisp service of other Starwood properties we have stayed.
February 10, 2014
Rated 5 out of 5 by Fiskey Kauai Pleasure
Stayed at Poipu for three nights in a garden view room, beautiful location and facilities. Staff where very obliging and supported our requirements.
August 10, 2013