Rated 3 out of 5 by Jlea9378 Beautiful Resort
This hotel is very beautiful and the staff are very helpful and friendly.
We originally had a garden view room which wasn't very nice. It was an adjoining room so we suffered a lot of noise from the neighbors (whom we didn't know). During the middle of the night, we encountered two small cockroaches in our room. I went to the reception desk and complained and they moved us to a nicer garden deluxe room and also waived our resort fee for the entire stay as way of apology.
The prices are too high on all of the food and beverages, and they don't include a free continental breakfast or any free drinks as part of the resort fee, which was very disappointing. The resort we stayed at on Oahu did include two free drinks at the bar and free continental breakfast as part of the resort fee.
July 18, 2014
Rated 5 out of 5 by Lenwh00 Like Disney
The property and staff exceeded my expectations. The location was perfect with a beach that offered a variety of activities, the grounds were immaculate, the staff was friendly and available. The Hawaiian culture of hospitality and beautiful surroundings was fully present. This was felt as you saw attention to detail in the grounds and when you crossed paths with any employee. They greeted you warmly and with sincerity.
July 12, 2014
Rated 1 out of 5 by j974 dont stay when its warm
A/C unit was the worst It did not cool room.
July 25, 2014
Rated 5 out of 5 by NK11 Awesome
This hotel was beautiful. We got an upgraded room and the Ocean Wing was better than I could imagine.
July 25, 2014
Rated 2 out of 5 by Tikima Very Basic Room
The room wasn't up to the Sheraton's we have experienced in the past. There wasn't even a small table & chair to sit at to have a snack.
The refrigerator didn't work & was behind a door which was inconvenient to use. The garden view wasn't too good, as you looked at everyone else's balcony.
July 23, 2014
Rated 5 out of 5 by EAGTX What a great experience
I had the opportunity to stay with an ocean View and it was superb. I do have to tell you, I did get a chance to see the Koi Pond on the other side was just as great! Overall, the beds were great, food was good and the hotel had everything from bikes, scuba, surfing and more. Too bad we had to leave!!
July 23, 2014
Rated 5 out of 5 by LAB2014 Great Hotel
We had a beautiful ocean view room that also over looked the pool. The room was very comfortable and clean. The staff is very helpful and friendly, we especially liked the valet men.
July 21, 2014
Rated 5 out of 5 by SongFamily Great Stay in Poipu, Kauai
My wife and I just returned back from our trip to Kauai. This was our first time on this island and based on our experience during this trip, it definitely won't be last. Upon check-in, I was greeted by its professional staff member, Sissy, who went the extra mile to ensure that I was getting the most out of the property. She also recognized that we were celebrating our anniversary and made our stay even more special. While the property itself is showing some age, the staff and their service to customers is second to none, and we'll more than be happy to return during our next trip to Hawaii.
July 14, 2014