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Rated 4 out of 5 by 772 reviewers.
Rated 3 out of 5 by Terrific location, great atmosphere Positives- Nice relaxing hotel with great facilities. Staff very friendly. Had everything for a resort, & great for morning beach walks. Close iconic eateries which are affordable if one doesn't want to eat at the hotel restaurant each day. Negatives- Our toilet was a bit dodgy - kept running after flush & also leaked! Also note there is compulsory $30 per day resort fee - this is a bit weird - why not just increase the daily rate by this so the all in cost is known for comparison? Further, this fee does not earn SPG points!! Don't understand why the rate is structured in this manner... November 24, 2014
Rated 4 out of 5 by Overall experience Service was very good. Thanks to the concierges, and good wait staff. Disappointed with spa tub being out of commission. We found the room comfortable, but bed and pillows too soft. Great to have yoga in the morning and appreciated gluten free options. Nice location and beautiful property kept very clean and well landscaped. December 11, 2014
Rated 4 out of 5 by Great staff, great service The staff at this resort is all very friendly. The staff at Lava is fantastic! My husband and I had requested a couple of smoothies for breakfast, and it's not on the menu. They not only come through for us, but they also stocked the bar, so that we could have it every morning! Crystal and her breakfast & lunch staff is so terrific! Because of her and her team, my husband and I were able to maintain our diet through out our vacation. The room were as expected. However, the carpet was showing a bit of age, and the bed was not very comfy, thank goodness for yoga classes in the morning! Overall, great resort, great staff. November 16, 2014
Rated 1 out of 5 by Using SPG points at this hotel We booked three nights at this hotel using our remaining SPG award points, then paid for a fourth night. We used extra points to get a partial ocean view. Partial, is putting it mildly, to say the least. We just got to our room, and it is on the bottom floor. If we stand up, we can see the ocean. However, we are behind the Sheraton sign, and there are cars parked on the street, so if we sit down, we can see some water, but that is it. It could be a large lake, for all that matters. In addition, the room's air conditioner has a mildewy smell, which means we will not be able to use it, as I am allergic to mold. I called the front desk, and was informed that thee were no rooms on an upper floor for our "category". If this is how Starwood SPG members are treated, no thanks, especially when we used extra points to get a higher grade room. April 11, 2012
Rated 3 out of 5 by Kauai Stay 11/28 - 12/07 Below Expectations, good staff December 10, 2014
Rated 5 out of 5 by The best hotel in the spg portfolio in Kauai. Food was delicious, I enjoyed my stay and oceanfront view room with the best view on the island. Even the garden rooms are great. Don't forget to check out the on property gardens and fish ponds along with the lush green mountain views. An all around outstanding Sheraton property. Their lavas restaurant is definitely worth visiting, the Onaga tasted better than what I ate in princeville. My only regret was having booked other properties throughout my stay in advance that wouldn't allow me to cancel and spend my entire vacation at the Sheraton. December 3, 2014
Rated 5 out of 5 by Excellent Location, Very Accessible to Beach My husband and I came to the island of Kauai in October 2014 after a week spent at another hotel, Sheraton Waikiki in Oahu. Considering that this was the third Sheraton hotel that my husband and I have stayed in, in all of our 4 trips in 5 islands of Hawaii within 20 months, our expectations were getting higher. After staying in Sheraton Maui in Blackrock and Sheraton Waikiki in Oahu, I thought it would be harder to beat those two hotels. Upon first impression, I must say that Sheraton Kauai excel in its own special way. After getting lost twice in trying to locate the hotel, I was not disappointed to finally arrive here. Coming from Waikiki, our drive was, at best, peaceful and unhurried. It was refreshing to check in at this hotel. At the time my husband and I got here, it was not busy, and that in itself was a plus. It was just a little bit of a maze to get to our room, but we eventually figured the hotel layout. Our room to my great delight was one of the best location. We stayed on third floor of the building looking down the Lava's and the swimming pool. We had excellent views of the sunrise and best of all, it was only a short walk to the beautiful Poipu beach. The cleaning staff were friendly, very attentive to our needs (amenities like mouthwash, toothpaste, more wash cloths and extra towels). Guest service even made a follow-up call to ensure that our requests were delivered promptly. Excellent follow-up! My only wish was that the cleaning staff would put the towels in the racks (which was left empty) by the tub instead of the pretty wood stand by the sink. My husband and I are so used to having bath towels within reach from the shower. The bathrobes are extra nice, very handy to have. At one time our coffee maker did not work, the staff immediately replaced it, that's just great service! The grounds were long and beautiful. Anybody who has the patience to catch a good sunset photo just need to talk a walk in the northern part of the hotel. There's benches and sight-seeing opportunities among the rocks on the beach, which was still accessible. Wear good footwear so you don't get cut by some sharp lava rocks. The swimming pool was an okay experience because as my husband and I preferred to use it so early in the morning, when it's not too crowded, we noticed paper napkins and plastic cups floating in it. But, that's what happens when a swimming pool is that close to a bar and that's why our swimming pool experience was a little less appealing for both of us. Although, I must add, that my husband loved swimming at 2AM in the morning when there was thunder and lightning all around us :) We liked Link café which was our only other choice for food service in the hotel. On two nights, the Lava's was open for dinner while the Rum Fire was closed. On our second night my husband and I came home late and we were both hungry. Instead of going to dinner at the Rum Fire where we didn't have reservations, Link café fed us. Otherwise, there were options to dine just across the other side of the hotel, like the Plantation Gardens, and more places yet just across the Gardens, which we learned later in our on-foot explorations. Overall, this was another excellent Sheraton hotel experience for me and my husband. November 6, 2014
Rated 4 out of 5 by This hotel has a nice beach & location I recently spent 7 nights at this location. Very comfortable space. Very quiet room location on the ground floor by the adult pool on the Garden view side. Staff are all very nice and helpful. December 1, 2014
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