Rated 1 out of 5 by Heidi2015 Very disappointing! Nothing special!
We requested a king-bed room, which we booked and prepaid months in advance. When we checked in, we were not told at the front desk that our request was not being honored. When we got to our room and saw two queen beds, we were upset and called the front desk, while the bell staff waited. The front desk said they would call us right back. After 10 minutes with no return call, we called again and were told that there were no more rooms with a king bed. We went to talk to the night manager. She told us that only guests who book directly with Sheraton get to choose their preference and that "third-party" guests do not get first priority. What??? Are you kidding me??? I'm sure that "third-party" bookings make up the lion's share of their profit now-a-days. The room was small and cramped...nothing special.
May 30, 2015
Rated 4 out of 5 by Gwar Front Desk Staff Need Help
The staff at the hotel other than the front desk staff was excellent. The front desk staff need to figure out what is going on and that a customers needs should be addressed not told what the the rules are with attitude. Guest should not be redirected to a line that took 30 minutes for a simple request that would have taken the front desk person 2 minutes To resolve (no one else was waiting for front desk help).
Offered to pay for an extra night because of late flight out--rate was 2 times what we paid per night for a week. You lost revenue cause the front desk staff desk staff does not Get it or is not trained to meet guests need.
Hotel offers a "hospitality" suite but was told for the first time that you only get it for 30 minutes. With three people that is nearly impossible Manager approved an hour only after getting attitude from front desk clerk For asking to speak with manager.
May 28, 2015
Rated 5 out of 5 by KCDixon Wonderful Time
We had a wonderful time at the Sheraton Kauai. Initially booked in the Garden View, however changed to oceanfront and what a great room. All staff that we had interactions with were great. When we checked in we were greeted with a smile and made to feel like family. Zena(?) was so helpful and Sheraton has a gem in her. Shirley who cleaned our room daily did a wonderful job of keeping us stocked with coffee, etc. I would also like to give a giant kudos to the valet staff especially Anthony. Those guys do a great job and are so helpfull when asked questions or directions. We will be back. The grounds are maintained to the highest level, just beautiful.
May 13, 2015
Rated 4 out of 5 by JudyB2887 We enjoyed our vacation, however...
we would have appreciated a separate pool area for children. This is the first vacation we have taken in 7 years, and felt that the kids should have been confined to the pool in the garden section of the hotel and not the one near the beach. It made for a not very relaxing time with all the kids screaming and splashing in the pool. Also, the food was mediocre at best. The staff, however could not have been friendlier and more helpful. The hotel, itself, was lovely.
May 12, 2015
Rated 5 out of 5 by CoachBella Overlooking the water
Second time to Kauai and this Sheraton. Convinced I need to come here annually. A gorgeous beach, food choices, surf & snorkeling right in front. LOVE LOVE LOVE THIS PLACE!
May 12, 2015
Rated 4 out of 5 by Stes Very friendly & knowledgeable staff
Greeted very friendly on arrival, led to our room, air conditioning very loud, resolved same evening by upgrading by the very friendly manager on duty (?name)
Christy & Josua at the Concierge were very knowledgeable & gave us very helpful tips re activities & Restaurant visits
Rum fire Restaurant was excellent, food was delicious & view + service, couldn't ask for more
Noel at the bar was excellent, friendly & prompt service. The Mango Mojito was Devine, have tried in various places on other islands but have been disappointed
Nice beach but strong waves, being a not good swimmer, couldn't enjoy as much as I would have liked
Overall, all the staff were very friendly, couldn't have done more
May 10, 2015
Rated 4 out of 5 by Utopia2004 Excellent staff
Amazing location, great staff. Luau was fun and food & drink was plenty and delish. The garden rooms are across the road from main lobby & hotel but not a bother at all. Much quieter no pool noise. Would go back for sure
May 3, 2015
Rated 4 out of 5 by MGMT Business trip
Pleasant staff and great location
April 18, 2015