Rated 5 out of 5 by KCDixon Wonderful Time
We had a wonderful time at the Sheraton Kauai. Initially booked in the Garden View, however changed to oceanfront and what a great room. All staff that we had interactions with were great. When we checked in we were greeted with a smile and made to feel like family. Zena(?) was so helpful and Sheraton has a gem in her. Shirley who cleaned our room daily did a wonderful job of keeping us stocked with coffee, etc. I would also like to give a giant kudos to the valet staff especially Anthony. Those guys do a great job and are so helpfull when asked questions or directions. We will be back. The grounds are maintained to the highest level, just beautiful.
May 13, 2015
Rated 4 out of 5 by JudyB2887 We enjoyed our vacation, however...
we would have appreciated a separate pool area for children. This is the first vacation we have taken in 7 years, and felt that the kids should have been confined to the pool in the garden section of the hotel and not the one near the beach. It made for a not very relaxing time with all the kids screaming and splashing in the pool. Also, the food was mediocre at best. The staff, however could not have been friendlier and more helpful. The hotel, itself, was lovely.
May 12, 2015
Rated 5 out of 5 by CoachBella Overlooking the water
Second time to Kauai and this Sheraton. Convinced I need to come here annually. A gorgeous beach, food choices, surf & snorkeling right in front. LOVE LOVE LOVE THIS PLACE!
May 12, 2015
Rated 4 out of 5 by Stes Very friendly & knowledgeable staff
Greeted very friendly on arrival, led to our room, air conditioning very loud, resolved same evening by upgrading by the very friendly manager on duty (?name)
Christy & Josua at the Concierge were very knowledgeable & gave us very helpful tips re activities & Restaurant visits
Rum fire Restaurant was excellent, food was delicious & view + service, couldn't ask for more
Noel at the bar was excellent, friendly & prompt service. The Mango Mojito was Devine, have tried in various places on other islands but have been disappointed
Nice beach but strong waves, being a not good swimmer, couldn't enjoy as much as I would have liked
Overall, all the staff were very friendly, couldn't have done more
May 10, 2015
Rated 4 out of 5 by Utopia2004 Excellent staff
Amazing location, great staff. Luau was fun and food & drink was plenty and delish. The garden rooms are across the road from main lobby & hotel but not a bother at all. Much quieter no pool noise. Would go back for sure
May 3, 2015
Rated 4 out of 5 by MGMT Business trip
Pleasant staff and great location
April 18, 2015
Rated 3 out of 5 by CostcoTraveler "Under Construction"
I was dissapointed at check in as the room we were assigned was in an outer building that was under major construction. The room was dark, didn't have the king size bed I requested and smelled. Not a good way to start an 8 day vacation.
I asked for a better room and they offered rooms in the main hotel for up to $100 more per night. We finally got a nice room in a construction zone for $50 more per night. No special accommodation was offered and we were told to take it up with our tour provider.
The room we got was the one we wanted in the first place (sans construction).
Elsie the room attendant was fantastic.
We did the Luau and it was worth the $.
April 17, 2015
Rated 5 out of 5 by Traveler007 Great Hotel!
We stayed here for a few days before staying on the north shore for a more extended stay on Kauai. We enjoyed the ocean front room and the exceptional ambiance of the restaurant. We also enjoyed the pool as the proximity of the pool and the ocean are literally feet from each other. We enjoyed the food in the restaurant and look forward to staying here on a return visit to the island.
April 12, 2015