Rated 3 out of 5 by ginger131 dim
IF Building 6 has been updated,it was not evident. We were on the top floor which is supposedly the SPG preferred floor, so we had peaked high ceilings; however, we only had one lamp on the desk and one lamp on the single nightstand, so the room was VERY dark.
Also, checkout was VERY slow. There was no special line for SPG preferred members, and we waited for a long time while the clerk not only checked people out, but tried to SELL new packages despite the long line of people waiting.
January 14, 2013
Rated 4 out of 5 by TOJack Areas for improvement
Provide privacy with a "troplical Screen Enclosure" to rinse off sand not a garden hose in public.
The cheap purple band provided to receive SPG discount created negative thoughts about the resort. At check out total the bill and provide the discount at that time. A WSJ to read in the room is worth the extra 50 cents (provide it or offer it). Last I checked out at 8:00 am but remained in the room until 10:30 am, WIFI and TV was shut off by 8:05. I was unable to check flights emails .
September 28, 2013
Rated 3 out of 5 by JanGeorge Comfortable but amenities need improvement
Great location and nice restaurants. Staff was very friendly and helpful. We especially enjoyed the Rumfire and were extremely impressed with the staff.
We were very disappointed in the tennis courts. The condition of the courts made play difficult (nets loose, net standards broken, and fences had large holes) and dangerous (cracks in the courts were very large -2 inches wide - and present everywhere). Certainly, the representation of the tennis courts on the video describing the amenities was extremely misleading. We stayed at this hotel 7 months prior to this visit and were told that major renovations were planned. We assumed the extremely poor tennis court conditions we saw at that time would have placed renovation of the courts at the top of the list. Sadly, the tennis courts were not renovated.
January 24, 2013
Rated 4 out of 5 by Batdawg Views Galore
Having booked our stay with a "Deluxe Ocean View" we were disappointed to find our rooms' view included the roof of the pool bar. A simple request to the front desk and we had the deluxe view we had imagined when we booked our stay, (palm trees, white breakers, and stunning sunsets.) The staff (especially housekeeping) were efficient and friendly, especially Shirley. My wife was certainly content to stay in the room and gaze out to the pacific. We would definately stay here again.
September 26, 2013
Rated 5 out of 5 by Waterpeople This hotel is like no other I have ever been.
This was the second time at the Sheraton Kauai. Both experiences were great. The atmosphere is low key and unpretentious. The staff is experienced, very professional, and humbly sincere. We love the pool, beach, location, atmosphere, (music at the pool) and the people that work and stay at the Hotel. I no where like it. We love the breakfast buffet. Did not eat at Rumfire but thought the menu was not as good as the one we remembered from last visit. Otherwise, the place is flawless.
August 14, 2012
Rated 1 out of 5 by Randy27 Poor Service Leads to Poor Experience
From the moment I checked in to the Resort I was not welcomed with open arms. The front desk treated me as if they had something better to be doing then checking me in or talking with me. They said I had complimentary Breakfast included with my room, however when I went to eat the next morning with my wife, they denied saying that, and then argued with me about it in public. The Resturaunt Manager was rude and interuppted our Breakfast, and continued to speak with us when we asked her to elave until we were finished. The Facilities were below average and the pool staff was rude. The best part of our stay was the Bartenders who were attentive, but that could not make up for the rest. Not Recommended, and as a Sheraton Owner at another property it make me feel terrible to have the same name on the resort.
May 10, 2013
Rated 3 out of 5 by Yogagirl Best Location
This property is situated on the most swimable beach on Kauai. The location is superb as many restaurants are walkable or a very short drive.
The downside is the gym equipment is very out dated. The restaurant service is disorganized and surly, however the view is spectacular if you can handle the poor service.
There are fantastic beach huts on the property, but unfortunately its $50 per day to rent them, totally ridiculous since you're paying a daily additional resort fee of $32!
February 18, 2013
Rated 4 out of 5 by NicoleM121 Perfect South Shore Location
The hotel is perfectly located on the beach with easy walking distance to other hotels and 2 shopping centers. We got upgraded to a room that looked out to the pool and beach, due to my platinum status. Favorite part of the room was opening the door to the balcony and hear the the waves crash. Bathrooms were okay, showers were still a bit outdated, but overall good hotel with a perfect location.
Benjii, the bartender in Rum Fire was fantastic, and made our night that much better!
September 7, 2012
Rated 4 out of 5 by Taybeast Great Location
Location and ocean front room were outstanding with a large veranda. I wish there were lounges on the veranda and not just chairs. Housekeeping was hit and miss. One day they forget to clean room and left used dishes and glasses routinely. The pool area is great and the bungalows are a great value. Food selection is limited and the wall around Lava really distracts from the view and open air feeling. There was no indoor SPA, but I was told they are working on that space.
October 17, 2013
Rated 3 out of 5 by Princessgrace Disappointed
First time in Kauai. Stayed at the Sheraton for the first time. The front part of the hotel is nice and remodeled but....the back part of the hotel was a different story!
We stayed in a "garden view" room. The rooms are old and not well kept. It's like the back part of the hotel is the step child that they don't remember they have! Our room had old chipping paint. There were tiny ants all over so we couldn't have food in the room. We stayed 7 nights and was only given a bath tub floor mat twice. There are tiki torch lights through out the hotel and they never turn them on! The only ones that are turned on are in the area by the Rum Fire reasturnt. This is our 4 th island we vacation at and this hotel was disappointing.
The hotel is in a perfect location, on a beautiful beach. That is the best part of the hotel!
October 17, 2012
Rated 2 out of 5 by Phmoa66 This hotel needs to be refurbished
Clearly an 'old' hotel with no or poor maintenance. Everything looks quite old. The partial ocean view can be infinitesimal like the room we hade (8405). Better take a garden view. The first room presented was unacceptable (3107) with more a parking lot and power poles view.
The breakfast is also barely acceptable. For instance the butter is melting according to the climate. A simple cup with ice in it could prenvent this. Fruits are ok altough the choice is limited.
September 26, 2013
Rated 3 out of 5 by Stav70 Great location
Hotel is in great location and nicely spread out. Rooms are clean and staff friendly. Biggest issue I had was regarding the call rates. 2 calls back to Australia for around 3 minutes each cost me over US$70!!! Robbery!!! Can't understand what the $25 a day compulsory charge covered. After this hotel I stayed at the Sheraton Waikiki whose compulsory charge covered an hour of international calls a day. Why aren't all Sheraton hotels uniform in the services they provide?!?!
September 7, 2012
Rated 5 out of 5 by Robin comments
Hotel was wonderful. Had dinner at Rum Fire, but had a difficult time getting reservations. Called and asked for Dining Reservations, but no one answered the phone. Called operator again and asked for dining reservations and she said they probably had guest sitting in front of them so she would transfer me to hostess; phone rang and rang and I got a voicemail. Took a chance and walked in...the host was able to get us a table due to a cancellation. Dinner was very nice.
January 28, 2013
Rated 4 out of 5 by quikgrass Great Anniversary Stay, But...
This hotel is in a fabulous location and is very easy to get in and out of. We had a very relaxing and enjoyable first anniversary here.
The restaurant, room service, and cafe food prices are a bit high, even for Hawaii. Also, we had to wait an extra half hour before being able to check into our room, but the staff did give us extra free drink coupons as compensation.
We'd stay here again, but might hit up other places or the Walmart in Lihue to keep food costs down.
August 21, 2012
Rated 5 out of 5 by Maria87 Best place ever!!!
My husband and I came here for our honeymoon. This place is amazing. It's gorgeous, great location, staff was very friendly and hospitable. Upon arrival we got a free bottle of champagne and two free Mai tais. The hotel was always clean!!(you would never know it was located on a beach) and also they upgraded us to a Deluxe ocean front room- which was awesome!!(we originally booked a partial ocean view. I could go on and on, it was awesome! 5 stars!:) we will be back!!
February 12, 2013
Rated 5 out of 5 by JohnD24 Romantic Getaway
My significant other and I stayed at the Sheraton Hotel in Poipu Beach in August 2012. We had a wonderful time and can't wait to go back.
Highly Recommend for a romantic getaway or a family vacation. Do not come here in search of partying and night life. Beautiful hotel in amazing location. Extremely friendly and personable staff. Reastarunts on site are wonderful. Fitness Center was sufficient. My only disappointment would have to be the spa and massage facilities.
September 3, 2012
Rated 2 out of 5 by Shanz Disappointed
Sheraton Kauai was very disappointing in terms of the room, staff and facitilites. The room and bathroom were old and needed updating. The cleaners kept changing my airconditioning settings! The wifi was terrible and would not work in my room and when i asked about it, reception said they would fix the problem but never did. My credit card was charged without informing me!! The pool was small and insignificant
January 18, 2014
Rated 4 out of 5 by RBkeck Great hotel in an ocean view room
We stayed with 3 other couples for a wedding in kauai. Stayed in an Ocean View room. So worth the extra money. Lonnie at reception was so very helpful. Gave the bride and groom the very best room (overlooking the ocean and pool). The 2 in-laws stayed in an adjoining room. We had a grand time together. Housekeeping was outstanding every day.
The only negative was Rum Fire restaurant. The food was mediocre for the high price. The service was sad. After bringing our food order we never saw the waiter again until we requested the check. We had 7 people and with appetizers and drinks, one would expect better service. Would not recommend this restaurant. We talked to several guests and they said the same thing. Overall with the exception of Rum Fire and the $30.00 resort fee (way to high for what you get) we will be back to stay.
June 17, 2013
Rated 5 out of 5 by tmason1041 BEST VACATION EVER!
The Sheraton Kauai Resort is absolutely wonderful! I have vacationed on Oahu, Maui, the Big Island but never have been to Kauai. It was beautiful. The resort had everything you could ever want. We spent our days laying on the gorgeous beach, swimming in the ocean, tanning by the pool, eating wonderful food & enjoying tropical drinks. The beach is amazing, not crowded, one of the best beaches I have ever been to. The grounds are exquisite, so many places to relax and take in the scenery. We had a garden room which was wonderful, waking up to birds outside, VERY comfortable beds, loved it! I would recommend this resort to anyone! The staff is so helpful, friendly & outgoing, they make you feel very welcome. Weather was perfect. We will return to the Sheraton Kauai again & again! I can't wait to come back...we didn't want to leave.
August 7, 2012
Rated 4 out of 5 by Jinx53 Nice hotel, but limited dining
The hotel was very nice and the bed extremely comfortable. My only compleaint is the limited dining at the hotel. Rum Fire, the only dinner opttion has a very limited and high priced menu. The only room service is from Rum Fire from 5-19 PM. We had booked our visit with a daily breakfast buffet, only to find out on arrival that they no longer had a buffet and we would have to order ala carte from the menu. It was pretty good, but not wjat we had paid for.
November 7, 2012
Rated 3 out of 5 by RandW Inattentive staff, long wait to check in
30 minute wait to check in because only one person working desk. Refused to honor late check in as either SPG member or Delta Diamond member. Concierge desk also 20-25 minute wait. Went to Dollar Car rental on site and told to take taxi to airport and rent there. The property is nice but terrible service overall not what we expect from a Sheraton Resort.
February 7, 2014
Rated 5 out of 5 by Erin55 rooms
More storage to put things are needed in the bathrooms, so the counters are continually messy. The rack that holds the towels would be great if there was space there to put things in to get them off of the counter.
The door to open the drawers for clothing is a pain. There shouldn't be a door at all.
We had a room with two beds, the bedside table was too small and so was the drawer.
The rooms overall need to have more space to put things out of the way.
May 29, 2013
Rated 4 out of 5 by Mhp824 Nice hotel, friendly staff
We had a great stay here. The staff was great - always genuinely friendly and helpful. A nice quiet resort with a beautiful beach and pool area. Main restaurant is great and poolside beach bar was great for breakfast and lunch. Concierge Ryan was standout - he helped plan our days in Kauai and packed them full of great sights and activities. Thanks Ryan! The rooms inside and outside still feel a little bit old and outdated but didn't affect our stay.
September 8, 2013
Rated 4 out of 5 by SteveG A very relaxing time
This hotel allowed you to relax and enjoy the natural beauty of Hawaii vs. some hotels which seem to try to become the center of focus. The pool was like an extension of the ocean, as was our ocean-front room. The fire pits at night were a subtle compliment to the natural surroundings. It also was convenient to other very nice area restaurants. The main negative was the rooms are not very soundproof and one is easily disturbed by noise in the hallway.
April 14, 2013
Rated 4 out of 5 by JackR75 Beautiful Complex-Room a big surprise
Everything about the hotel was lavish and beautiful - people all great, food & service delicious. However, room 3101 "garden view" consisted of large plant and parking lot. No view of ocean if sitting down. Adjacent wall contained coin changing machine, pop machine & washer/dryers. Surprising how many people use coin changer at all times of the night - very loud. Room clean but outdated. My husband uses cane & building 3 was far from main hotel area.
September 16, 2012
Rated 4 out of 5 by HIlover Great views, spectacular sunset
We really enjoyed our visit this past week. The staff was normally friendly and accommodating. However, one major issue caused me to be disappointed in our visit. We had booked the deluxe garden view room through a vacation site. The week before we traveled, we called the hotel to inquire about upgrade options. The staff member said, " we are only about 80% occupied, should be no problem to move you across the hall as a complimentary upgrade". Guess that was not actually an option. Upon check-in we had to pay a nightly upgrade fee. It was upsetting because we were completely mislead. The same thing happened when we inquired about a late checkout. Upon check-in, did not seem to be an issue. But upon inquiry on the day of check-out, it was no longer an option. They did nicely offer us the use of a room for a quick shower before departure.
February 3, 2013
Rated 1 out of 5 by Isaac0381 Great scenery, poor staff
In my opinion about the only thing this resort has going for it is the beautiful scenery. I was very disappointed with a lot of things in regards to this resort. First of all the staff was not very friendly or accomodating. When I purchased my package I was supposed to get a breakfast buffet, that did not happen. I was never informed on the change. Apparently this review will not allow me to write much more. Overall I was disappointed with my stay.
December 3, 2012
Rated 3 out of 5 by weave33 Noisy room.
My wife and I reserved an ocean front room so we could enjoy the sounds of the ocean at night, but the mechanical equipment outdoors was so noisy we had to sleep with our door closed.
March 4, 2014
Rated 5 out of 5 by JSonghees Great Experience
Every thing was 5 Star, from the staff, the facility and room. and the location. The Rum Fire restaurant staff were top quality as was the food. The brunch in the Lava Restaurant was also a pleasure. Our visit coincided with other family being there including our very young grand children. Thanks to the wonderful hotel staff for making our visit so enjoyable.
January 31, 2014
Rated 2 out of 5 by W2013 Keep your hand on your wallet at all times.
The people who pay the tariff to stay at the hotel are looked up as marks for increased revenue, not hotel guests. "Resort fees" over and above the room charges are "mandatory" according to the manager, not negotiable, and are levied for a package of worthless "amenities" that should be included in the room charge anyway. If the property wants that money, it should just charge more for the rooms and be honest about it and let the customer decide to book the room or not. The "resort fees" buried in the fine print and not explained in any way until it's to late are unfair to the consumer. Add to that the extra charges for basic beach amenities (not included in the resort fee), the $20 breakfasts, the $9 smoothies, etc., and the property becomes a poor value. That said, staff was nice, and the property was nice too, if only it were run by hoteliers and not accountants. Too bad.
December 30, 2013