Rated 5 out of 5 by Girldog The hotel and staff were amazing
I was traveling with my other who celebrated her 86th birthday at your facility. Your staff was amazing in helping us do that. The manager Mika went out of his way to assist me with a cake from food service, Dom was the most amazing person as he brought a wheelchair to mom every day so she could go to breakfast and get around the hotel, he listened so well when he heard mom mention that we had been looking for a book about Hawaiian birds. He found one and presented it to mom on her day. Nick, the Valet heard mom admiring his shell Lei and presented her with one. Emilie in the Lava Room who greeted us every morning by name with a smile. The property was beautiful, clean and comfortable with an amazing room on the water, but it's the way we were consistently treated and cared for by your staff that we will remember most. They all had such happy attitudes. Good job Sheraton, can't wait to go back., hopefully this summer with different family members. Thank you so much,.
April 25, 2013
Rated 3 out of 5 by dave Forget Upgrades
We are Platinum Starwood owners and were disappointed in the difficulty in checking in as well as their inability to upgrade to an ocean view or ocean front room. It is our third stay there and our first difficult one.
April 23, 2013
Rated 5 out of 5 by Mike04 Room Temperature
Our room 3401 did not have cool air so we had to switch rooms to 3105 and that one was better but not the best. The AC needs to be looked at in these rooms considering the temperatures in Hawaii all year round.
April 22, 2013
Rated 2 out of 5 by Angi57 I will never stay at Sheraton again
The staff was not friendly. Mold in the shower. Food and service was so bad they comped our meal after we left.
April 19, 2013
Rated 5 out of 5 by sab1955 Wonderful Stay
We have traveled yearly to Hawaii to celebrate our wedding anniversary since 1999. Each year we visit a different island and stay and/or dine at one of the Sheraton hotels for our actual Anniversary night.
Our stay this year was one of the most special starting from the moment we drove our rental car to the valet check in and never stopped. We were treated like royalty, from the check-in desk and never enjoyed ourselves more.
Normally we look for a oceanfront cottage vacation rental by owner, and just stay at a Sheraton for the one night, now for the first time in fourteen years we will have to re-think that strategy as we plan our trip to Maui this year.
April 18, 2013
Rated 2 out of 5 by Profiterole service from the first meeting
The front desk staff was a mess, friendly, but couldn't pull it together to make what we needed to happen, happen. As shifts chnaged neither did the communication. We never recieved the room we requested after 2 days, but we were billed for it at the end of the vacation. Could have easily been solved with a managers influence at the correct time and some simple notes .....KSB
Valet continued to get us to valet by ommiting information
April 16, 2013
Rated 3 out of 5 by Mark67 mixed feelings
This hotel is truly beautiful. We were shocked that the concierge staff even contacted us by email and telephone before the stay. The concierge staff was extremely helpful also during our stay. The pool is lovely although the beach surf is very rough. We encountered a few problems. Our door lock would not work because the battery had run out. It took several workmen about an hour and a half to open the door while we waited and no one in administration offered apology or compensation. We were also surprised that a $30 per night resort charge is added automatically and our protests brought no relief. Why isn't this amount simply part of the nightly fee instead of a required add-on? That would be a more honest and forthright way of treating it. The breakfast buffet had the same food every day. Couldn't pancakes or French toast or similar variations be added for variation?
April 16, 2013
Rated 4 out of 5 by SteveG A very relaxing time
This hotel allowed you to relax and enjoy the natural beauty of Hawaii vs. some hotels which seem to try to become the center of focus. The pool was like an extension of the ocean, as was our ocean-front room. The fire pits at night were a subtle compliment to the natural surroundings. It also was convenient to other very nice area restaurants. The main negative was the rooms are not very soundproof and one is easily disturbed by noise in the hallway.
April 14, 2013
Rated 3 out of 5 by Cheryl50 Beautiful ocean views
The grounds are beautiful, needs new carpet in guest rooms, also the pool lounge chairs are very uncomfortable. When you sit up there is a bar directly under you which you sit on. Staff was friendly, food at restaurants was excellent.
April 13, 2013
Rated 4 out of 5 by kf45 A nice hotel
My husband and I stayed at the restort for his 50th birthday. Enjoyed the accomodations.
Had a problem with our room when we got there by not being the ocean front room that we had paid for. We talked with the front desk and they were able to get us an ocean front room for the next evening and the rest of our stay. The first room we consider as a ocean view room due to the fact that what you saw mostly was the swimming pool and the ocean was to the right of you, not front! After we were moved to the ocean front room it was great. The room and bed were very comfortable. Housekeeping needs to watch out for spiders and webs between nightstands and bed.
Rum Fire had amazing food. The first night we were there we each had a flatbread and the last night we had reservations for a booth on the westside of the restuarant to watch the sunset -simply romantic! We had a great server named Mitch! The food was absolutely delicious! We enjoyed the free champange that was given for my husbands 50th from Lavas-Thank you. The breakfasts from Lavas were good.
Overall if we come back to Kauai we would consider the Sheraton as long as they get their rooms straight with what is an ocean view vs an ocean front(especially when customers pay for an ocean front room)
April 11, 2013
Rated 4 out of 5 by jayv Our Experience
We did enjoy the stay. Our Ocean Front room was excellent. I had issue for close to 2 days with the internet connection. Even after having a router in our room, we kept losing the connection.
Also, the restaurant LAVAS was below par. We ordered Omelet and came without toast and the quantity compared to the price is not justifiable at all. $17 for an omelet is a killer price, need to get it to some reasonable price.
April 10, 2013
Rated 4 out of 5 by Hector Great place
The hotel was a great places to stay. The room I had was in the back with a beautiful view of the gardens. It was clean, and housekeeping did a great job of keeping it that way.
The staff everywhere was friendly, smiling, and made me feel welcomed. The responded to any requests I had in a timely manner and taking my schedule into consideration. When I had a problem with a clogged tub, they came and repaired it while I was out and did a great job.
The only down side is that in this day and age of personal electronics, one would expect an electrical outlet near the desk and the nightstand to plug in chargers. I found one outlet near the exit and had to use the bench to keep from leaving the electronics on the rug while they are charging, which is a fire hazard.
April 8, 2013
Rated 5 out of 5 by davehaz First Time Visit
My wife and I were both very impressed with the hotel and services.
April 6, 2013
Rated 4 out of 5 by Travel4Fun Great staff, great location and good facilities
Front desk staff went out of their way to make a good experience a great one and accommodating us at every turn, especially when it came to available room upgrades and other "extras" like late checkout for us as Gold members. The location in Poipu is amazing and grounds are very nice.
April 3, 2013
Rated 5 out of 5 by Retta The views are spectacular!
I loved the resort. We started on the Garden side w/ great views of coy pond and pool. Then we upgraded to Ocean View room a few days later, which was awesome. It was like having 2 vacations in one. For how large the resort is, I think it needs a larger oceanside pool area.
April 1, 2013
Rated 2 out of 5 by Sandy Great location, but hotel has declined in service and amenities.
The resort fee keeps increasing and what you get for the fee keeps decreasing. We used to get breakfast buffet and mai tai happy hours with the resort fee. Even the movie night was cut. We cancelled our dinner reservations so we could attend the Zumba class on Monday night. We waited for 25 minutes and the instructor never showed up. The class was never rescheduled.
The ladies at the front desk were not very friendly and one was rude to my daughter when she asked for extra shampoo and conditioner.
The laundry detergent machine was broken during our entire visit. The beds and pillows were very uncomfortable.
The housekeepers were very pleasant. The hotel was clean.
March 31, 2013
Rated 3 out of 5 by KenM711 A so so hotel
Does not seem to get things right the first time and does not show a real desire to do so.
March 31, 2013
Rated 4 out of 5 by Pops4 Pool
We missed the pool slide this year!
March 30, 2013
Rated 4 out of 5 by Duke51 This hotel has great central location for island
if you want to have easy access to many of the islands attractions then this is centrally located and within driving distance, while having access to it's own beach.
March 28, 2013
Rated 2 out of 5 by Lynn54 Rooms are tired $30 service for what??
Restaurnant terrible service!
Room- carpet stinks!
March 27, 2013
Rated 4 out of 5 by charlie39 stay in kauai
excellent facility, very attentive and friendly staff. Do have a bit of a quarrel with, one, why did Lava cafe close at 5:30 when people were lined up to get a drink? I know they could have gone into bar but swimming outfits wouldn't look so great; two, really have to charge almost 3 dollars for a cup of (small) coffee in coffee shop? Not a latte, a coffee!
March 27, 2013
Rated 4 out of 5 by jurist Attorney
I made my reservations 7 months in advance of my stay. It was VERY important that my rooms be near an elevator due to my Mother's physical condition. This was not done in spite of having called the week before to confirm. She had signficant difficulty as a result and this made our trip less than optiimal.
That being said, we were greated and treated well by the staff. I want to comment that you have some issues in the Rumfire Restaruant. The first morning, I spilled coffee which went all over my Mother, the table and floor. The waiter's response was to bring us a stack of napkins. The spill was significant and needed atention from the staff. I had to suggest that we be moved to another table. Service was slow. I was shocked that breakfast items did not inlcude toast. Toast was an extra $3.00 - ridiculous!!
March 26, 2013
Rated 5 out of 5 by Jim51 Awesome view from my room
Every day at about 5:00pm the whales put on a wonderful display of their ability to jump right out of the water. How lovely to sit on my lanai and enjoy the show.
March 26, 2013
Rated 4 out of 5 by Debby The new restaurant
My husband and I have been to your hotel 5 times and this time the wonderful breakfast by the water restaurant with the windows open was no longer there. We tried your new restaurant for dinner but it was so loud we left. Since there are no other restaurants at your facility, as there used to be, we ate all our meals off campus. Why was the open restaurant by the water closed. it was such an asset?
March 25, 2013
Rated 4 out of 5 by FEEB88 Satisfying stay with couple of quirks
Very nice place to stay, excellent restaurant with classy service. Definitely the best experience out of four hotels we stayed in during our 20 days trip throughout Hawaii islands.
However, there were two irritating negatives:
The parking lot by the beach would allow anyone to park. Therefore it was completely occupied by locals during the afternoons and when we returned from our trips before sunset there was nowhere to park. We had to park in the street (difficult to find a spot) and then re-park the car in the evening when locals left for home.
The same applies to lounge furniture around the pool. Substantial percentage of occupants were not hotel guests. We actually stayed longer by the pool one afternoon and watched where the people would go. At least 30% of them left for the above mentioned parking lot and drove away.
The access to hotel facilities should be limited to guests and enforced, otherwise it would be difficult to see any advantage in being an actual hotel guest as opposed to renting local B&B and using the hotel facilities anyway.
March 24, 2013
Rated 5 out of 5 by Photogirl54 Exceeded my expectations
We so enjoyed our stay at Sheraton Kauai. ALL staff members we encountered were courteous & helpful, front desk, valet, cafe, maids, repairman, and waitstaff of Rum Fire & Lava's-really great customer service. (this is not the norm on Kauai off the resort!) The resort was beautiful & in a perfect setting. We had a fine dinner at Rum Fire also on our final night. The only thing we noticed that would have been nice was a screen on the patio door so we could leave the door open to hear the waves at night, but there's probably a reason they aren't there. Also do want to say how comfortable the bed was too! Nice resort overall!
March 24, 2013
Rated 5 out of 5 by js31213 Great location
My husband and I stayed a week at the Sheraton on Kauai and loved it. The location was great! Right on the beach and easy walking distance to many restaurants and shopping centers. The staff was very nice and helpful. Would defiantly stay here again and recommend it to others.
March 23, 2013
Rated 2 out of 5 by RBPTC Mediocre quality, poor service
The hotel is outdated and not worth the money. We were grateful we were only there for one night (otherwise we would have checked out and found another hotel) en route to a conference. Arrived in the evening, had trouble with room service, and the next morning we were unable to get back in our room (TWICE) because of electrical problemswith the room lock that they wouldn't fix right.
March 19, 2013
Rated 4 out of 5 by SpecialK Shaeaton Kauai - a great stay
The staff and hotel were absolutely fabulous. We stayed in a deluxe ocean front room with two balconies facing the ocean- one facing east so we could watch the sunrise and the other facing south just a stones throw from the beach. I would rate the hotel a perfect 10 except for two small issues. The bathroom was a little dated compared to the rest of the room and the included breakfast which we paid for did not include toast - $3.00 for two slices toast was a bit much. Otherwise a solid 9.5 and many fond memories of our stay at the Sheraton Kauai Resort.
March 19, 2013
Rated 4 out of 5 by Wolfi Restaurants
Main restaurant is to noisy to have a dinner.
the pool side restaurant is very dirty, tables are not clean, salt and pepper distributor are horrible.
Service is not aceppable for an Sheraton Hotel.
March 19, 2013