Rated 5 out of 5 by duchess14 Great Staff
We had a very wonderful week. My only comment was regarding the upkeep of general maintenance to the room. There needs to be some heavy cleaning behind the bed and the wood on the bed frame (sides of bed frame) needs to be addressed. We were in 2220. Maybe some scratch cover up. Also your little tables out by the pool need some repainting. Also the morning wait staff (Rum Fire) is a tad on the slow side w/returning to table. Your staff overall was exceptional accommodating our needs and smiles and friendliness were a delight.
March 16, 2013
Rated 5 out of 5 by sfvino Great times in Poipu!
The Sheraton staff was amazing! From the bartenders & servers to the check in desk and concierge staff, everyone was very accommodating and prompt. Execution on all of our events - meetings and dinners - was spot on. Thank you for being prepared and making every detail a priority. Plus, the room was clean and the bed very comfortable. Great times in Poipu! I'll be back.
July 13, 2014
Rated 4 out of 5 by Hector Great place
The hotel was a great places to stay. The room I had was in the back with a beautiful view of the gardens. It was clean, and housekeeping did a great job of keeping it that way.
The staff everywhere was friendly, smiling, and made me feel welcomed. The responded to any requests I had in a timely manner and taking my schedule into consideration. When I had a problem with a clogged tub, they came and repaired it while I was out and did a great job.
The only down side is that in this day and age of personal electronics, one would expect an electrical outlet near the desk and the nightstand to plug in chargers. I found one outlet near the exit and had to use the bench to keep from leaving the electronics on the rug while they are charging, which is a fire hazard.
April 8, 2013
Rated 3 out of 5 by Jls05 Great view from room, but that is it
I really wanted to rate this hotel higher as the staff was helpful and attentive and the view from the room in the ocean wing was beautiful and the beach in front of hotel was better than expected.
But the food at the hotel was not good, we ate every meal outside the hotel after trying both lava and rum fire restaurants which was not convenient at all
Although this was not a business trip i still wanted wi fii access from my room but it barely worked..if at all so the only guaranteed internet was at the business centre..
November 3, 2013
Rated 4 out of 5 by Sands Great location!
We were all looking forward to your breakfast buffet which we remember well from our last visit to Kaua'i (as do our friends), however we were quite disappointed to find that it's now all A La Carte, which takes considerably longer in the mornings. Waiters (Kevin and Roger to be commended - both efficient & lively (needed at breakfast!!)). Just wondering if you have received similar complaints? Our travel agent was unaware of the non-existence of the buffet. Cafe on-site is good, all facilities excellent (great pool area).
December 25, 2012
Rated 3 out of 5 by Benzo being ready
Unusually cold and big swells led the hotel to not be ready for the pool.
POOL WAS COLD! so we couldn't enjoy the pool in addition to the ocean being cold and having too many swells.
We were sent to Kee for snorkeling since the rest of the island was closed down only to find that Kee was closed all day as well.
got charged for the snorkeling gear we never used.
We had the breakfast package, but it was the EXACT breakfast choices a week in a row. we ended up eating out or spending more money when we shouldn't have had to.
May 28, 2013
Rated 4 out of 5 by Mrhawk Valet needs improvement
Two issues need improvement:
1).Before 6 am, everyday, the Valets used the key alarm to repeatedly honk a cars horn to locate the car in the lot next to our room. Do you think you could number the parking stalls so they don't have to use the car horn to find the car??!
2)Front desk committed to applying our SPG discount to our bill at check out; so far to date, that has not occured.
July 7, 2014
Rated 3 out of 5 by Chundt This hotel offers a good breakfast buffet
The breakfast buffet at the newly renovated restaurant was excellent. In fact, aside from the warm and friendly staff, the (buffet) is one of the primary reasons for returning to this hotel (vice going down the street to one the neighboring hotels) ... it was a nice touch before starting the day. Unfortunately, it saddened me that this hotel decided to get rid of the breakfast buffet.
I understand that cost cutting measures are necessary, but these added touches makes me and my colleagues coming back time and again.
September 26, 2012
Rated 1 out of 5 by travel66 Resort ? GREATLY needs improvement
As a platinum member of Starwood, my husband and I were excited to finally arrive in Kauai at the 5 star property, "expecting" an exceptional room. Why, for it is a FIVE star property, ......where the service, rooms, should be exceptional, nothing lived up to the expections of this platinum member. Kauai...what a major disappointment....so much so that I am writing my first ever bad review. Two exceptions, I shall begin there..... Valet parking is a bonus, appreciated. Two employees, Tracie at the front desk, and Armando in the main restaurant, Rum Fire. The Starwood properties of this caliber normally have a welcome bowl of fruit,and chocolates, with a gracious letter ...... nothing! Welcome Platinum member! The bed had a sheet, as expected, yet the comforter was so heavy that getting comfortable was an issue. Didn't. The rooms, are small, with one chair, if you are lucky, a tub with a shower above, must be agile, bathroom tile floors that were FILTHY, just a few of the issues, in my "upgraded room". Yes, it was ocean front which was lovely. Shouting /partying in the unit below, called security and they were on top on it instantly. Bravo. People of ALL ages running in the hall....... didn't call, as enough is just that, enough After my initial check in with Tracie, when I approached the front desk with questions I felt like, where is she as others treated me as.........why are you bothering me. Just to ask a simple question. ........Rum Fire where the restaurant opens for breakfast at 7:00 a.m., least that is what the sign says. NEVER did it open at 7;00 am. in fact one morning it was 10 minutes late while you could observe employees just walking about. What? Then once door opened the hostess looked at you like.....what are you doing here, I was busy. Once served, had to beg for a second cup of coffee. This went on for DAYSSS. Dined in the evening once........... enough, as the service was so, so....also the menu was very limited, yet the alcohol was lengthy. Valet parking were a bonus, until you have bird stool on your front driver side window at your vision point. When I asked the older valet to please did he have a wet rag to clean he responded, use your wiper. Appalled, I used my water bottle and a napkin. Becoming embarrassed to complain again............. Management of this hotel needs to change for today standards this is unprofessional and unaccommodating, where making no effort to improve.......... read the other reviews..... If you are using your points, look beyond this property.
November 27, 2012
Rated 5 out of 5 by pevan Better than ever
Spent last week at this hotel. It was my 4th visit in the past 9 years.
I agonized the past year as I read difficult reviews that happened during construction. These situations are always difficult and beg the question as to whether it makes more sense to close down during those periods.
Having said that, being able to experience the finished product was a treat. I loved this location before and love it more now. Kauai is my favorite island and I can't imagine staying anywhere else.
Looking forward to visit #5.
June 26, 2012
Rated 5 out of 5 by 30Ann Loved this hotel
This hotel was awesome. The staff was very friendly, the views were amazing. Would stay here again. Great place to spend our 30th anniversary.
July 27, 2014
Rated 5 out of 5 by TryThis A Perfect Kauai Experience
This is our second stay here and we think the multimillion dollar improvements made a great hotel only more perfect. We love the new pool area, the wonderful beach that God gave the hotel, and the great staff. Everyone smiles, cares, embracing that wonderful Aloha spirit. The food was good, the drinks strong, and the garden area with fire pits serene and beautiful. Not sure if there is a better location to see the sunset. Also well located to walking to shops and restaurants. We will be back...hopefully soon.
August 14, 2012
Rated 5 out of 5 by DrJaneM Hotel is our favorite for family vacation
The Sheraton Kauai Resort has become a yearly trip for our family. Our room is always immaculate and very clean. The staff at the breakfast buffet are wonderful and very inviting people. Food is wonderful too. Very responsive management and staff. We are planning to spend more time later this year at this Sheraton because we feel so at home here. Beautiful place and wonderful and caring employees.
June 29, 2014
Rated 4 out of 5 by alisensei82 Nice Honeymoon
The grounds at the hotel had beautiful landscaping. So many koi ponds and a great new pool and spa. It was convenient to walk over to a great beach for snorkeling. The only reason we did not have a great honeymoon vs a nice honeymoon was not receiving an special treats as newlyweds. Maybe I have watched too many movies and TV shoes, but I expected a complimentary glass of champagne at the restaurant or one night at an oceanfront room or something other than the very warm congratulations at the front desk. Instead we learned the room we were assigned had twin beds even when I had checked an option stating that it was our honeymoon. The only perk was that we were able to get a king size bed! Again, great place to stay for a vacation but it did not meet my honeymoon expectations.
September 26, 2012
Rated 3 out of 5 by SSS27 location is good
The room was ok. We had a delux ocean view room. The beach on the property is tiny and the charge $50 for using the chairs on the beach.
The restaurant rumfire, is shiny new but the food was pretty bad. The drinks were watered down so much that we had to check with the server if the drinks we got was virgin or alcoholic.. food was mediocre too.
If you plan to stay, go out for meals and the luau. The location of the hotel is pretty that you have quick access to good restaurants and beaches off the property.
December 5, 2012
Rated 4 out of 5 by Stig Nice Hotel
A challenge to find at first, but a nice hotel.
July 29, 2014
Rated 3 out of 5 by Honeymoonersfaraway Amazing sunsets!!
- Ocean Front room is big and comfy also nice view straight to beach
- Beach was excellent and clean
- Hotel area and gardens are beautiful
- Parking is close to hotel, 150m from main lobby
- Good restaurants at shopping villages, located near hotel, about 1,5 km walking.
- No buffet at Rumfire, just a very expensive and simple ala carte
- Cleaning didn’t work at all. Our room was cleaned in the afternoon between 3-4 pm every day. Also cleaning lady in our floor was tired to her job.
- iLink café was expensive. Go to shopping villages if you need food or water.
- High resort fee. I believe that snorkels and small surfboards are included in the price, but no, You have to pay if you rent those. Tennis is included, but court surface is not in good shape.
October 23, 2012
Rated 5 out of 5 by Rick71 Beautiful hotel
We just have 9 great nights at the hotel. We had a garden view 4th floor room, in building 6. It was beautiful. We had read several reviews before we got there and were wondering if we would like it. The room was excellent, staff was always helpful and happy, the food was good, and the views were outstanding. We were going to upgrade for a couple of nights to the ocean view but decided the room we had was good and we spent many hours on the beach and at the pool area. Look forward to staying there again.
February 7, 2013
Rated 5 out of 5 by Les62 Amazing views and beach
The proximity to the beach cannot be beat. Waking up, relaxing, and dining with those amazing ocean views was heaven. The morning yoga was fantastic and the staff was very helpful in recommending and booking our afternoon adventures.
July 20, 2014
Rated 5 out of 5 by themming great
I would happily stay here again. Especially since Starhot could fit me in. However the long hair all over my bathroom shower wall and stained linens was gross. Not interested in complaining as part of corporate and no compensation is required. However it is a fundamental cleaning aspect.
Overall Sissy at Front Desk, Dolores at the booking / concierge and Vance in Lavas were outstanding customer service, remembering me by name, my preferences and just being genuinely interested in me. High quality staff.
December 1, 2012
Rated 3 out of 5 by alohawindwardguy Disappointing overall
The setting and seascapes are awesome, the rooms are spacious, the valet service is friendly and efficient, and the food and drink offerings are tasty (when the restaurants are open, that is). But the property is disappointing in many other aspects. This was not what I expect at an upscale Sheraton resort property. Examples: I paid a $30 per day "resort fee" for, essentially, a liter of bottled water per day plus very spotty, unreliable WiFi coverage throughout the property. The hotel provides CoffeeMate instead of half-and-half for the in-room coffee service. The front desk staff was insincerely "friendly" and seemed to always try to find a way to say "no" -- certainly not the aloha spirit we expect on the Garden Island. The signature restaurant and bar, RumFire, is closed on Sunday and Monday evenings -- and the only other option (the poolside restaurant/bar) closes at 9:00 PM. All of these deficiencies are unacceptable for an expensive and supposedly high-end resort property in a fabulous location.
July 15, 2014
Rated 5 out of 5 by susie49 super time at sheraton
We had a wonderful time here for our 50th Wedding Anniversary. The staff & management treated us royally in all respects. The resort far exceeded our expectations. We would highly recommend it for a great relaxing & fun vacation for anyone!!! Brad & Sue, Half Moon Bay, CA
July 15, 2014
Rated 5 out of 5 by Angela64 Staff was the best!
The front desk staff (Sissy, in particular) was stellar. The valet staff, servers (Ashley at Rum Fire in particular), housekeeping, every person we met really, performed at the highest level with a smile. I am from Las Vegas, and I have very high standards for service. The service in Hawaii is usually poor in comparison. Not at this property. I was pleasantly surprised.
July 1, 2014
Rated 5 out of 5 by LAB2014 Great Hotel
We had a beautiful ocean view room that also over looked the pool. The room was very comfortable and clean. The staff is very helpful and friendly, we especially liked the valet men.
July 21, 2014
Rated 5 out of 5 by Natalie38 Loved the location
This hotel is quite lovely in a low-key way and right on the beach. There's great boogie-boarding and after a short walk, good surfing. The pool is nice and well thought out with a separate shallow section for the younger kids.
July 18, 2014
Rated 5 out of 5 by Kwk999 Excellent stay
In researching the hotel I found quite a number of negative comments stating that the staff was less than friendly and not helpful and the rooms were dated. This made me a bit apprehensive about what I would encounter. After staying a week my wife and I could not have had a better experience. Everyone we encountered was very friendly and we always had our concerns addressed (there were few). The bartenders at Lavas were very personable and full of information. As far as the rooms being dated, I would rate them average. You're in Hawaii do you really care? We had an ocean view room on the 4th floor with almost a 180 deg view. Every day we watched the whales, one afternoon for almost two hours. The beach is the probably the best feature of the hotel. We will definitely book this hotel in the future.
March 24, 2014
Rated 5 out of 5 by NK11 Awesome
This hotel was beautiful. We got an upgraded room and the Ocean Wing was better than I could imagine.
July 25, 2014
Rated 5 out of 5 by MB1973 Great Experience
I traveled to this resort with my entire company. Chip and his entire team did an excellent job taking care of us throughout the week. We were a large group yet they made you feel as if you were the only guest. I highly recommend staying here.
July 15, 2014
Rated 4 out of 5 by socaltwo Best Ocean Front
This is 5th trip to Kauai and 3rd stay at Sheraton Poipu. Did not much like Rum Fire in any way . Had very poor service and experience Christmas Eve dinner (slow and uncaring service and kids running loose - where is management?). Still a very good, smaller quiet resort. The Ocean WIng is fabulous for close to crashing waves and away from the pool/beach. Robes in the rooms and a daily newapaper (perhaps for SPG members?) would be nice. Also, need to clean the grout lines in the bathroom floor
January 4, 2013
Rated 1 out of 5 by bigmack Our stay at the dump
We were put across the streein last rooms next to trash bin dark walk ways vary old rooms rooms out of the 1960s made are reservations 7 months in advance asked for rooms next to rest of family were told no problem on arivel sorry can not do it they were also put on back roe in the dark I would like my points back
July 7, 2014