Sheraton Kauai Resort

  • 2440 Hoonani Road
  • Kauai,
  • Hawai
  • 96756
  • Estados Unidos
  • Mapa

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Rated 4 out of 5 by 775 reviewers.
Rated 3 out of 5 by Tennisfacilities This hotel advertised tennis facilities but the courts were in such disrepair that they were unplayable Temp basketball net on one court, large cracks with grass growing out of them, very dirty courts with lots of debris and only one with a playable net. perimeter fence with large holes. We went there with the expectation of playing tennis which was not possible. I did complain to the front desk and they said fill out this form? January 21, 2013
Rated 3 out of 5 by Disappointed Gold SPG member I have stayed here on several occasions over the years with my family and friends. So I decided to come back this year with my two sisters to celebrate my 50th birthday. I probably wouldn't have been disappointed but based on past experiences, I was very let down. There must be new management because the feel of hospitality and Hawaiian friendliness just wasn't there. I didn't get the feeling that anyone was empowered to go above and beyond expectations. As a Gold SPG member, I expected to be treated like one, but when I mentioned that it was a special occasion (my 50th), I was kind of given a "big deal, who cares" attitude. At other SPG properties I have stay at for special occasions (such as my kid's bdays), they were always recognized - but not here. It it a beautiful resort, but it doens't feel like the same place. Sadly, I won't return to this property. May 17, 2013
Rated 2 out of 5 by This hotel could use some updates We had a room that provided 1 chair with a back to it in the room and only 3 small bureau drawers for 2 people. We did like that after we checked out 11am and our plane did not leave until 930pm that we could use the hospitality room to take a shower before we left. Limited pool lounge chairs. Suggestion to limit chair saving to half an hour and not all day. July 27, 2014
Rated 4 out of 5 by Nice Hotel, Friendly Staff We stayed at the Sheraton Kauai for our 20th anniversary. Hotel is in a great location. Staff was very friendly and accommodated our needs. Overall nice hotel for the money. On the minuses - The exercise facility seemed a bit on the small side for the size of the hotel. As a lifetime SPG gold member I requested late check-out but was denied, even though we had to wait for our room to be cleaned at check-in at around 6:30 PM. September 10, 2012
Rated 5 out of 5 by Awesome location in Poipu We were very happy with this resort. Really nice atmosphere, especially at night with the fire pits and torches. Quiet at night, which suited us. Go elsewhere for nightlife. Hotel staff were incredibly helpful and responsive. We were upgraded to a better view upon check-in, which was a nice start. After three nights we had an issue with our room which we discussed with Peter, the night manager. He promptly re-assigned us to an amazing room in the Ocean Wing for our last five nights. Great beach location, plenty of whale watching from Rum Fire, and the daily sunset was an anticipated event with guests gathering on the lawn to watch. While housekeeping did an excellent job on daily stuff, I noticed that both the rooms we had were ready for a deep clean (baseboards, high traffic areas on doors and walls, under tables, etc). We look forward to our next visit here. February 5, 2013
Rated 4 out of 5 by This hotel has great location Great location as we were in the guesthouse closest to the ocean. Loved the hula and lei class. You probably need to advertise these more. Some folks don't read on the back of the map The issue was going from place to place there ......you always had to go outside at some point to go eat or another place which is fine unless it is raining .Service at Lavas was lacking. Seemed to be understaffed and a little overpriced. April 6, 2014
Rated 4 out of 5 by Valet needs improvement Two issues need improvement: 1).Before 6 am, everyday, the Valets used the key alarm to repeatedly honk a cars horn to locate the car in the lot next to our room. Do you think you could number the parking stalls so they don't have to use the car horn to find the car??! 2)Front desk committed to applying our SPG discount to our bill at check out; so far to date, that has not occured. July 7, 2014
Rated 4 out of 5 by Great Location The Sheraton Poipu was recommended to us by friends. We were a little disappointed upon arriving to find a big round table in the middle of the lobby and absolutely nothing on it- no flowers, no display at all. Seemed like they did not care to make any kind of impression. Overall we were very pleased with the hotel and staff. Location--great beach, several good local restaurants for which the hotel provides a free shuttle. September 28, 2012
Rated 5 out of 5 by Nice layout and location Even though this hotel is quite expansive, it is easy to get around. The layout is quite impressive with beautiful landscaping, pools and beachfront. It would be easy to stay just at the Sheraton and never leave. Everything is at your disposal. However, the location of the hotel makes it easy to drive both sides of the island for sightseeing in a day, visit the quaint town of Koloa close by, or shop the small malls nearby. March 13, 2013
Rated 4 out of 5 by Relaxing and convenient This resort has all that you need. View, pool, beach, proximity to fun and food. The only thing I think it could use improvement on is the service at the front desk and by the pool. There aren't much servicing. Two parts of the hotel, only one side has the service. The other side you have to call for it. No towel service for example. Upon arrival, some guest got their tote bags but we didn't. Oh well. June 11, 2014
Rated 4 out of 5 by great location, in-house food choices very limited The hotel is in a great location, and the beach is very nice. Food option within the Sheraton are limited. The breakfast buffet is fine, with a decent selection.Service is hit or miss - getting a refill for coffee or orange juice might be difficult. The food at the pool bar is adequate, but not a great value. There is no sundry store and the selection of the snack bar is very limited (and the prices are through the roof). September 26, 2012
Rated 4 out of 5 by Enjoyed this hotel and area Forgot to add one thing to our review: there is no smoking around pool area, but, people would choose to ignore this. Around the hot tub in the evening the young 20 somethings had the liquor and cigarettes going. I felt this was disrespectful to other patrons also using the pool area and not in good taste as the signs requested other than that. There is no one monitoring this so I guess they felt entitled to do whatever. February 10, 2013
Rated 5 out of 5 Beautiful Poipu Beach I stayed here during the Rotary District Conference and even though the hotel was undergoing renovations, I found it to be a welcome respite in one of the most beautiful locations in the world. Not ostentatious or pretentious, the Sheraton Kauai Resort just fits into its natural surroundings, provides physical comfort, delicious foods and a very friendly and helpful staff that took care of my every need with warm aloha. October 31, 2011
Rated 5 out of 5 by Great times in Poipu! The Sheraton staff was amazing! From the bartenders & servers to the check in desk and concierge staff, everyone was very accommodating and prompt. Execution on all of our events - meetings and dinners - was spot on. Thank you for being prepared and making every detail a priority. Plus, the room was clean and the bed very comfortable. Great times in Poipu! I'll be back. July 13, 2014
Rated 4 out of 5 by Need lighting and sign upgrades This resort needs better and brighter hallway lighting; The current lighting is dull and does not properly or safely illuminate the CORRIDORS to the rooms which are layed out in a peculiar and confusing pattern,. In addition, the signs indicating where a group of rooms are located is often confusing. Lastly, You need a better larger sign on Kapili Rd for guests to locate the site, and it should be illuminated at night. September 23, 2013
Rated 4 out of 5 by Perfect get away from Colorado winter The staff was very professional, helpful and friendly, Ryan a concierge was great getting my Tee Times. Verna the morning hostess was wonderful. The fire pits at night were so nice to sit around and listen to the waves slapping against the shore. Breakfast that was included couldn't have been better, I should have mentioned the view of the ocean from every window in the dinning room. It was a perfect vacation! Shirley February 7, 2013
Rated 4 out of 5 by Premier Property in Kauai but needs new Gym and Spa Our stay overall was wonderful due to the unmatched location and attentive staff, however, several areas need improvement to bring this resort up to world class. The Gym was barely adequate, and there does not really exist a true Spa facility. Also, it needs a good sundry shop and the complimentary shuttle service is a great idea but does not function well in practice (long waits). Otherwise a great resort experience. January 3, 2013
Rated 5 out of 5 by Extraordinaire expérience Thanks to our no 1 guy, Ryan the concierge--that help us plan a fab week. Everyplace we went to have fun or eat was golden to his expertise. I asked several times for a form from hotel when I checked out and never received one?? Thanks for our great servers Rose, Brittany, jasmine, Jancy and Jacqueline---all so very professional and fun--made our dining one to remember. We had such a fab time--Dee and Peter May 7, 2014
Rated 3 out of 5 by mixed feelings This hotel is truly beautiful. We were shocked that the concierge staff even contacted us by email and telephone before the stay. The concierge staff was extremely helpful also during our stay. The pool is lovely although the beach surf is very rough. We encountered a few problems. Our door lock would not work because the battery had run out. It took several workmen about an hour and a half to open the door while we waited and no one in administration offered apology or compensation. We were also surprised that a $30 per night resort charge is added automatically and our protests brought no relief. Why isn't this amount simply part of the nightly fee instead of a required add-on? That would be a more honest and forthright way of treating it. The breakfast buffet had the same food every day. Couldn't pancakes or French toast or similar variations be added for variation? April 16, 2013
Rated 3 out of 5 by Stay here for below average service Valet is just about useless. We pulled up directly in front of their stand. 5 guys there and not one came over to help with bags. We unloaded then I had to walk to them and ask them to valet the car. Very poor showing. Eric was a notable exception in the valet. When he was there he was always on it and helpful. The first day at the pool they tell us 'sorry, not towels'. Really? You don't have enough towels to service a full house? The guy says 'No we don't. Come back tomorrow and we may have more.' Front desk and concierge were good. Both were helpful and courteous. Facilities were decent but not spectacular. The shower was loose. Carpets were pretty worn. Overall below average for Starwood properties. The chairs around the pool were mostly staked out with towels by 8:00 am. No people most of the day but no chairs either so you pretty much have to go somewhere else. January 24, 2013
Rated 4 out of 5 by great location ocean view and wave sounds were wonderful. 3rd fl terrace nicely sheltered from rain.. Suggest a nightlight of some kind for all bathrooms ,rather than leaving the light on, so you can locate the door in the dark. A bigger pool to allow for swimming would have been nice as the beach is too steep for swimming or boogie boarding with waves that break so close and creates a very strong undertow.. Beautiful island. October 2, 2013
Rated 2 out of 5 by Disappointed Sheraton Kauai was very disappointing in terms of the room, staff and facitilites. The room and bathroom were old and needed updating. The cleaners kept changing my airconditioning settings! The wifi was terrible and would not work in my room and when i asked about it, reception said they would fix the problem but never did. My credit card was charged without informing me!! The pool was small and insignificant January 18, 2014
Rated 3 out of 5 by Hotel staff wonderful, restaurants need work Stayed at this hotel for the first time with the family this March. Property is a bit dated, but staff are wonderful which often overcomes such things. I was really disappointed by restaurants and not necessarily the food but just by the pettiness. There are various things like kids eat free included in the resort fee, and platinum members are to get a 10% discount, but every time we ate, it seemed to be a negotiation on the bill which unfortunately took away from the experience. Worst by far was Rumfire where I had to involve the manager with still not a reasonable outcome, but breakfast we ate the same meal 5 times (buffet) and never had the same price twice. Honestly it wasn't about the money (probably $50 over the stay) but more about don't offer these special things for platinum guests if it going to be a pain to use them because it just took away from the whole experience. April 5, 2014
Rated 2 out of 5 by Keep your hand on your wallet at all times. The people who pay the tariff to stay at the hotel are looked up as marks for increased revenue, not hotel guests. "Resort fees" over and above the room charges are "mandatory" according to the manager, not negotiable, and are levied for a package of worthless "amenities" that should be included in the room charge anyway. If the property wants that money, it should just charge more for the rooms and be honest about it and let the customer decide to book the room or not. The "resort fees" buried in the fine print and not explained in any way until it's to late are unfair to the consumer. Add to that the extra charges for basic beach amenities (not included in the resort fee), the $20 breakfasts, the $9 smoothies, etc., and the property becomes a poor value. That said, staff was nice, and the property was nice too, if only it were run by hoteliers and not accountants. Too bad. December 30, 2013
Rated 3 out of 5 by SPG member discount I had breakfast and dinner at the hotel restaurant "Rum Fire" but didn't receive the below discount. *Quote* Whether at home and on the road, SPG members receive an exclusive discount at more than 500 restaurants and bars worldwide, Starpoints® for dining experiences, and the chance to win an around the world VIP culinary journey with a SPG members-only sweepstakes “Around the World in 5 Meals." *Unquote* T August 6, 2012
Rated 4 out of 5 by Enjoyed the views Enjoyed the hotel. Lava's should be open longer in the day. Stopping serving food service at 5 PM is way to early. People don't always want a larger venue like Rumfire. If they don't go to Rumfire they probably would go somewhere else close like the Poipu Shops. Rumfire's food was good but it was way too much noise to even hear yourself talk. Don't know that we would return. Also the service wasn't the best. March 15, 2013
Rated 5 out of 5 by Staff was the best! The front desk staff (Sissy, in particular) was stellar. The valet staff, servers (Ashley at Rum Fire in particular), housekeeping, every person we met really, performed at the highest level with a smile. I am from Las Vegas, and I have very high standards for service. The service in Hawaii is usually poor in comparison. Not at this property. I was pleasantly surprised. July 1, 2014
Rated 3 out of 5 by Front desk Front desk staff was not very friendly, I forgot that I had breakfast included and didn't remember till the next day, so I got cheated out of 1 breakfast. The front desk said when I checked in I should have been told and I wasn't ! Also it was my anniversary and thought I was to get champaign , nothing, not a word about it. The room was fine except the ac unit sounded like a car starting! noisy!! April 11, 2014
Rated 4 out of 5 by Beautiful Property We returned to Kaui and Poipu on our 29th Wedding Anniversary. We enjoyed the Sheraton Kaui and our Ocean Front Room. The staff is excellent and friendly and provided us with information that made our visit so much more enjoyable. We were a little dissappointed in the limited breakfast menu at Rum Fire. Due to the limited hours of Lava's, we were unable to enjoy our complimentary bottle of champagne. October 30, 2012
Rated 5 out of 5 by amazing We stayed 8 days at this resort and had an amazing experience. The staff was so helpful and made our stay wonderful. I would reccommend this resort to anyone traveling to Kauai August 27, 2014
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