Rated 3 out of 5 by donnavacation Some great staff
We were very impressed with various staff-the valets, the pool staff and the bar staff were wonderful! They made an effort to remember names and any particular needs. The front desk and the housekeeping staff need more training. Quite often the front desk was inattentive and rude. The housekeeping staff was disorganized and we were never sure if our room was going to be cleaned.
August 18, 2013
Rated 2 out of 5 by Verified Reviewer Bad and unfriendly service.
I don't think the whole week we stayed there we got a greeting from anyone at the front seat or valet guys. Our room was never cleaned very good it looked like all they did was make the bed and give us new towels.
Overall in all aspects of hotel everyone looked like they hated working there and had an attitude because of that.
August 18, 2013
Rated 4 out of 5 by Luvtrvl Great Location
This is my fourth stay at the Sheraton Kauai. The grounds are impeccable and location amazing! The rooms are tired and need a good scrubbing. Gym is sadly lacking and food prices and portions abysmal. Staff have been friendlier, however, do attempt to accommodate but in a somewhat surly manner. This is a tad surprising as they have, in the past, been among the nicest. Perhaps, a bad week.
August 16, 2013
Rated 4 out of 5 by Photo60 The good and the bad
Pros: Great location on the beach; room had an awesome view; room was clean and well appointed; staff was quick to correct minor problems on arrival with plumbing and internet; Rum Fire food and drinks were excellent;
Cons: Resort Fee is outrageous! No screen on sliding door left wife with bug bites; Lavas breakfast was fair. Go off property for breakfast;
August 16, 2013
Rated 4 out of 5 by Luger10 Great beachfront hotel
Everything was excellent but took one star off due to bad internet connection and having to log in everyday to go online.
August 15, 2013
Rated 4 out of 5 by bumgrappler great beach in front of hotel
we really enjoyed our stay here. we were celebrating our honeymoon. the room was kind of small but the bed was comfortable. the location was great. my wife overflowed the toilet and we called for housekeeping but some of the edges and corners of the bathroom were not cleaned because there were still some remnants of toilet paper on the edges even on the next day. we did love the property though.
August 15, 2013
Rated 5 out of 5 by Mahalo9 A room with a view
The grounds and location of Sheraton Kauai are still unmatched in my eyes. The renovations are apparent, but the rooms still need a bit more attention for upkeep (i.e. messing tile/caulking work in the bathrooms, scuffs on the walls, dirty windows) and I feel like the a la carte fees for activity rentals on top of an already high resort fee and fairly high room rate can be a deterrent. Plus portions and food quality for menu prices always seem so exorbitant. The shoreline though and surrounding grounds are pristine and so very memorable. The front desk staff could use a bit more hospitality. I know tourists probably get monotonous after some time, but they are sustaining the resort, so maybe don't look like you hate your job or them. The reservations desk folks are the first point of contact and representatives of your company. Make sure they want to be just that.
August 13, 2013
Rated 1 out of 5 by GOLFERMOM2 IF YOUR USING POINTS, DON'T BOTHER TO COME HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
WE ARE PLATINUM MEMBERS, WE WERE PUT IN THE BACK 40, IN FRONT OF THE GARDEN VIEW FILLED IN HOT TUB. YES A HOT TUB IN HAWAII FILLED IN WITH DIRT ACROSS THE STREET FROM THE GOOD OR NEW PART OF THE HOTEL. THE PICTURE OF THE POOL ON THIS HOTEL NEVER LOOKS THIS CLEAN OR PUT TOGETHER. THEY CLOSE DOWN THE POOL DESK AT 5PM AND STOP SERVING FOOD AND DRINKS AT 6:30pm RIGHT BEFORE A SUNSET....STUPID! THEY HAVE A GYM THAT THE EQUIPMENT IS SO OLD, YOU FEEL IT IS GOING TO BREAK AT ANY MOMENT. UNLESS YOU ARE IN A ROOM ON THE OCEAN SIDE, YOUR ROOM SMELLS LIKE MOLD. WE HAVE NEVER EVER HAD SUCH A HORRIBLE HAWAII EXPERIENCE EVER AT A SHERATON. THIS PROPERTY SHOULD BE STRIPED OF THE SHERATON NAME. VERY SAD TO SEE. WE STAYED AT THIS PROPERTY 27 YEARS AGO......IT NEEDS MAJOR HELP. WE ARE REQUESTING OUR POINTS BACK. LET'S SEE HOW STARWOOD TREATS ONE OF THIER SO CALL "LOYAL" MEMBERS!
August 13, 2013
Rated 3 out of 5 by Kev88 Great staff and facilities, but avoid building 5
I decided to stay in the Sheraton Kauai after a great experience with the Sheraton in Maui. Hotel location was great. There was a nice beach right outside the pool and there were two shopping centers close by. The facilities were very nice. All staff were very welcoming and helpful, especially the bartenders at Rum Fire.
The room furnishings were comfortable and the room was clean. However, in building 5, the rooms had a lot of noise. You can hear the person in the next room snoring, talking, using the restroom, babies crying multiple times in the night, etc. Also, the smell of the next room creeps into your room very noticeably.
August 13, 2013
Rated 1 out of 5 by NeverGoingToReturn Not Starwood Quality
Its really unfortunate that my stay was so poor. The grounds and staff are not to par with many other Starwood hotels I have stayed at. Firstly, they do not greet you with a lei, which was really disappointing since my fiance had never been to hawaii. It a small gesture that the staff missed an opportunity. Second, when we arrived, the valet asked us to park our car then go check in. They didn't valet my car which takes away from the vacation experience. Next, the check person didn't try to find a nicer room for my new bride and i for our honeymoon. He clearly said his priority was a group that was coming in. I am a gold member and he gave me a room with a view to the parking lot. Next, the pool is a mess, the pictures are deceiving. Its very small, they are teaching scuba in the pool, kids are screaming and no one is helping you find a chair. When you go to the cabana to get towels the first thing they tell you is that you will owe them money if you lose your towels. They never offered to set up a station for you, no customer service. It felt like i was at a public pool. So we tried the beach, guess what - no drinking at the beach. Greeaat! Ok, well lets have lunch at the rest. by the pool. After 20 minutes waiting for the wait staff to come I finally go over to them and ask them if they could take our order. They suggest food that they have never tasted or trained to sell. I bought a pineapple fruit bowl and it was a total waste of money. The fruit looked like it was from a can. Just disgusting. I told the waitress and she shrugged at me like, oh well. Usually a manager would stop by to talk about my experience an any respectable place but they did not. Needless to say the only acceptable thing I could say about this place is the beds. Its a starwood bed so at least you will sleep nice. I will never stay at this place again and recommend you splurge and stay somewhere else. I DO NOT RECOMMEND STAYING HERE! even if you never get out and you have no idea what you are missing out on. This place is a mess.
August 12, 2013
Rated 5 out of 5 by Fiskey Kauai Pleasure
Stayed at Poipu for three nights in a garden view room, beautiful location and facilities. Staff where very obliging and supported our requirements.
August 10, 2013
Rated 5 out of 5 by mgsgk2013 Awesome Hotel, Staff & Location
Perfect location, incredible view, beautiful grounds, extremely relaxing, the hospitality of the staff was incredible, Betty at the front desk made our trip; she is amazing (thank you Betty). Our room was quiet and very clean (we couldn’t have asked for a better room). The hotel, the staff and the view from our ocean view room exceeded our expectations. We had an awesome time at the Sheraton Kauai Resort and words can’t describe how much we enjoyed the stay. We can’t wait to return and we would highly recommend this hotel to anyone.
August 8, 2013
Rated 2 out of 5 by Familyvaca Great Location, terrible service
I am a platinum level memeber and I was never asked if I wanted to receive free breakfast, points, etc. So upon checkout I had to negotiate with manager to provide refund for breakfast. Furthermore, the service by the pool and on the onsite restaurants was the worse I have ever experienced at a Starwood property.
August 5, 2013
Rated 4 out of 5 by Amy1963 Great Vacation Place for All
This trip was the first trip to the island of Kauai and the Sheraton was a great place to stay. We had concerns about our 77 year old father getting around to the pool and beach, when we said something to the manager, the hotel provided us with a room upgrade free of charge.
You couldn't ask for a better location. The pool is right on the beach. We would sit in lounge chairs and sun ourselves and watch the waves for hours.
We ate breakfast everyday at Lava. They make the best Belgium waffles I have ever had. The lunch menu for pool side was good as well. The only complaint I have with this restaurant is it didn't stay open for dinner.
The Rum Fire restaurant was disappointing. Granted we had the best table in the house but the food was average limited resort food at incredibly high prices.
We did have some issues with getting our room cleaned. After we let the front desk know, our room was done every morning by 10:00.
When I get the opportunity to go to Kauai again, I will be staying at the Sheraton Resort.
August 3, 2013
Rated 2 out of 5 by sew072113 not worth the rate
While this hotel does have a nice location on the beach, that is about it. We pulled up and the valet was a complete space cadet and unable to answer very basic questions. We waited in line to check in and then we headed to our room. The original room we booked was so far from the beach, we could have been in New Mexico and not have known the difference. It seems to me that the property was once two different hotels and the Sheraton bought both properties. The buildings in the back (our original room) do not match and there is another lobby looking area. That room was dated, and very plain. We called down and asked if any rooms were available in the buildings facing the ocean. There were, for a upgrade fee, and we moved. I would not have booked the original room if I would have known how far and dated it was going to be. The new room had a much better view, but was still dated. We were told with our SPG wristbands we would get a discount on food at the restaurants, never happened. I thought it might be taken off at the end; didn't happen. We never got a newspaper delivered to our door. You have to wait in LONG line daily to get pool towels and then wait in the same LONG line to return them, or else get charged $10 per towel! Really?! I highly doubt people stealing dingy beach towels is that big of a problem. The least they could do would be have a separate line for towels instead of all beach activities in one line. The pool was filled with sand because the area to shower off from the ocean consists of a hose in the sand... not cement pad, no drain, no rubber mat, not even a sprayer on the hose. Just a hose. If you want drinks or food at the pool, you need to just go get it yourself. The servers are terrible and walk around aimlessly, like they don't want to do their job. We learned this the hard way. Also, there is a $30 resort fee daily.... for what?! The wifi is unusable it is so slow and the dingy pool towels that you have to wait in a 10 minute line to get?
We had stayed on the north shore of the island the first part of the week and wish we would have stayed. I could have done with out the Sheraton on my honeymoon. It is definitely not worth the money after the upgrade fee to be by the ocean. You can pay just a little more and have outstanding service elsewhere.
August 1, 2013
Rated 5 out of 5 by Mayo1968 Great vacation !!!
Great location, love the beach, the staff makes the sheraton Kauai a great vacation experience, lisa from guess services made our vacation so much better she recommended what we like thank you so much!!! Laura front desk manager great service thank you
July 31, 2013
Rated 3 out of 5 by Bryan2013 The good and the disappointing
Great hotel location and the view of the Deluxe Ocean View Room was really nice. We were on the fourth floor overlooking the pool and the ocean. It was extremely nice sitting on the balcony. This was our third stay at this hotel and we were last there a couple years ago during the pool construction. The pool area came out very nice but we were not overly impressed with the restaurant Lava, we thought they did a much better job with the breakfast buffet during the construction and before than they did this time. Did not get a chance to try Rum Fire the new restaurant. When we got to our room after check-in the tub was dirty and stained and the carpet was buckled in a couple locations, a real safety issue. Our check in time was very late and we just went to bed. The next day we shared our experience at the front desk. They sent someone to the room and the tub was cleaned which was acceptable when they were done. They were not able to do maintenance on the carpet and they offered to change us to another room. We loved the view and decided to stay where we were and live with the carpet. This room should have been taken out of use and maintenance should have fixed this issue long before we were given the room. All indications were the room was used again the carpet still has not been fixed. The real disappointment was the tennis court, wow, this should no longer be listed as an amenity and should be considered a hazard. There are big cracks in the courts and weeds growing up and not small weeds. They were a joke and not maintained at all. They were playable a couple years ago and it is as if they have ignored them. We even came back from dinner one night and the lights were on all three courts. I can not image why they were on, no one was on them and they are not usable. They were so bad I actually took pictures, which I am sorry I can not add to the review. This is a tough review for us since we really like the location of the hotel but had some definite disappointments on this trip. Even with the improvements they made to the pool area they let other aspects of the hotel be neglected. I could still recommend the hotel but we will probably try a new location on our next stay.
July 30, 2013
Rated 5 out of 5 by Bassinbob The start of our Hawaiian experience
What a beautiful way to start a vacation. Everything about this resort is wonderful. The staff, services, rooms and the location.
July 29, 2013
Rated 5 out of 5 by PandAR Very pretty
We stayed in this hotel as part of our honeymoon. It was a lovely stay we really enjoyed it. The hotel and grounds are extremely pretty and very well maintained. It really shows kauai in its best light as the garden island! We would definitely recommend to a friend!
July 29, 2013
Rated 3 out of 5 by kc12kc Don't let the four stars status fool you!
This facility is three stars at best. Exercise room is a joke, there are no showers at the pool, and room towels need to be changed.
July 28, 2013
Rated 4 out of 5 by BOBnSUE Almost very happy
This is our second time at the Sheraton Poipu Kauai resort. It has many fine qualities and a first-rate staff. That said, I would add three thoughts for improvement. The breakfast plan was something we were really looking forward to on our return trip. What a disappointment. The food is still good and the portions are endless, but what happened to the wonderful breakfast extravaganza? The selection was much smaller this time, and there was no variation day to day. The impressively beautiful open-air breakfast location has been switched to a smaller open-air location that feels more like a coffee shop.
My second suggestion is to PLEASE IMPROVE YOUR INTERNET RELIABILITY. It was erratic and very slow. I spoke to the front desk and to tech service. They sent a Belkin router, but it did not help and left me constantly switching between the hotel connection when away from the room and router when in the room. I wasted several hours of my vacation time with this issue. I needed to connect with my office VPN and things that should have taken 10 minutes took several hours. I needed to download a large file about Kauai - forget that - it was impossible.
One last suggestion: The TV menu was difficult at times. It was not intuitive and would often default back to the home screen during a TV program.
As I say, we love Kauai and this resort is very, very good. But, it can be improved.
July 28, 2013
Rated 3 out of 5 by Lulu48 Garden Pool area
Although the garden pool was extremely clean, there were not enough lounge chairs or umbrellas. Also, no food or refreshments available at garden pool, nor towels. All beverages, food and towels were only available at the main pool which was across the street and a short walk on the main beach.
July 27, 2013
Rated 5 out of 5 by MotherDaughter2013 Relaxing place to stay
This hotel was nicely remodeled and has a lovely pool on the beach in Poipu. The beds were super comfy and the staff...well, what can I say? The staff were FANTASTIC! Not snooty and stuffy but warm and friendly. Very attentive. Love the valets. Those guys work super hard. What a great team of guys to meet your guests! The desk staff were super great too. Will definitely stay here again and can't wait to come back.
July 25, 2013
Rated 5 out of 5 by Vonee Great Vacation Destination
Very friendly, wonderful Hawaiian experience...it has a beautiful beach and pools. It can be as relaxing or as eventful as you would like.
July 21, 2013
Rated 4 out of 5 by KimSF Nice Resort
It was a very nice resort, as you may read it's best to stay in the main hotel on the beach. You can get that with a deluxe ocean front but also a deluxe garden view room - we had the deluxe garden view and it was in the main building (not across the street) our view was of the lagoon and it was fine. You can tell they've remodeled the rooms and lobby, but the hallways still show the old finishes but still nice. The restaurants on the resort are good but nothing spectacular - skip Lava's for breakfast we ate there one morning just for convenience but wouldn't recommend for the buffet. The wifi is spotty - sometimes it works well and sometimes it doesn't. The ocean pool is nice but the configuration makes it small and it can get crowded in the afternoon but you're right off the beach so that you can always enjoy that. I would recommend renting a bungalow for a day, it's nice to have your own personal spot at the pool. Also, if you're dining in the immediate poipu area make sure you take advantage of the courtesy shuttle for drop off and pick up - it's super helpful since getting a taxi is a bit of a challenge. Overall, I would stay again hopefully next time in a deluxe oceanfront room :)
PS: A massage in a cabana by the beach is also very nice!!
July 18, 2013
Rated 4 out of 5 by Kauaivisitor1 Internet connection is terrible
The Internet connection was terrible kept losing the connection or could not connect at all. You are charge for the Internet through the resort fee but you might as well bring your own hotspot. Good thing I had my smart phone so I could get my email.
July 14, 2013
Rated 3 out of 5 by LuckyBean A diamond waiting to be discovered
This hotel has many excellent possibilities. Location is perfect. The beach and pool facilities are highly recommended. The pool staff were above average in service as well as the pool cafe service. Always smiling, attentive and helpful. But the food in all venues ,with the exception of the grab and go market lack flavor, presentation, and nothing memorable. The room had a wonderful awesome ocean view after we requested to be moved from a partial roof/ocean view. One day our room was never cleaned and after complaiming three times upon returning after 4:30, was then handled. We waited in the bar to be called-we think we should had been comped the drinks we never planned to order. WiFi was sporadic and often useless. It was as if we were dealing with dial up. The hotel needs a little TLC and focus-its a diamond in the rough compared to other Sheratons we've stayed at and to others in the area. Great sized room - better than average, but felt a little tired. The bed was very restful, comfortable and liked the draperies. But the rest of decor seemed dated. Rug was buckled and tub seemed somewhat stained…I wanted to go buy cleaner and see if I could get it white. Bell service, maintenance also were pleasant and responsive. Front desk team seemed to be going thru motions with check in. Surprised that old tennis shoes were being worn with long dresses-recgnize comfort important but gives a lackluster impression and attitude towards work. Even nurses wear nicer shoes and are on their feet all day. I really wanted to like the property overall because I see the potential-it just hasn't been realized by management or perhaps they have gotten too comfortable. In fact, never noticed any management out and about…fyi we travel extensively and was in hotel management for some years, so we are very selective with our hotels and have expectations per each level. This one wants to be a luxury resort but its just missing…felt a little generic and shouldn't.
July 8, 2013
Rated 3 out of 5 by mbflyer Good South Shore Location
Good South Shore Location - Beautiful firepits and night ambience - Nice local shuttle (courtesy car) - Needs updating - little dated
Needs later checkout then 11am - Noon is standard - Needs consistency with customer service and SPG recognition. Staff varied greatly.
July 6, 2013
Rated 4 out of 5 by lilross41364 This Hotel was recommended by our travel agent. A great recommendation
We enjoyed our eight days seven nights at the Sheraton and will recommend it to our friends and family. Our room had a pool side view and walking distance from the ocean and dining experience.
July 3, 2013
Rated 4 out of 5 by Angela59 Great Hotel and location
People friendly, good location.
Room are not well insulated.
We had dinner at the restaurant.....the food was excellent but the cold ruined everything.
Suggestion: keep the air conditioning at a most human temperature.
July 1, 2013