Rated 4 out of 5 by Nancy pleasant surprise
as a Platinum member we were given a room with a beautiful view as our suite upgrade was not available. The room was spacious and the view spectacular. While there was no happy hour there was a small wine tasting that night however the sip of each wine we were allowed was a little punk.
We had a drink at the bar and then walked over to a small shopping center that had several restaurants where we had a great meal.
The staff was delightful and for the one night we stayed at this hotel we enjoyed it a lot.
July 6, 2014
Rated 4 out of 5 by Mrhawk Valet needs improvement
Two issues need improvement:
1).Before 6 am, everyday, the Valets used the key alarm to repeatedly honk a cars horn to locate the car in the lot next to our room. Do you think you could number the parking stalls so they don't have to use the car horn to find the car??!
2)Front desk committed to applying our SPG discount to our bill at check out; so far to date, that has not occured.
July 7, 2014
Rated 4 out of 5 by lelder Bed requests are that, not a guarantee
The room was lovely, clean and comfortable, BUT, I had "requested" a king size bed. On checkin, they only had a room with two double beds. I pointed out the discrepancy and it was met with a quick reminder that I had only requested a king bed, but that does not mean you'll get one. This was from a reservation made many months ago. You think planning would have been in place to meet a "request" that was made many months beofore my arrival. I was also unhappy that my room was across the street from the beach. I did not see that called out on your website and it was another source of discontent. I will let others know who plan to make a reservation of this finding.
June 30, 2014
Rated 1 out of 5 by bigmack Our stay at the dump
We were put across the streein last rooms next to trash bin dark walk ways vary old rooms rooms out of the 1960s made are reservations 7 months in advance asked for rooms next to rest of family were told no problem on arivel sorry can not do it they were also put on back roe in the dark I would like my points back
July 7, 2014
Rated 4 out of 5 by csg1 Nice stay
stayed here while on business travel. The rooms are decent and the nearby restaurants are excel t, if a bit pricey. The hotel is very quiet at night.
this is not the pace to go i you are looking for wild night life, which suits most business travelers just right.
July 6, 2014
Rated 4 out of 5 by Bruce1234 Adequate hotel on Kauai
stayed at this hotel 2 weeks ago- we had 3 rooms- the rooms were adequate, although the air conditioning couldn't completely keep up with the heat and humidity and so the rooms were a bit warm and smelled of mildew- however rooms were clean and beds comfortable- we had 2 maintenance issues that were promptly addressed-
the restaurant food was adequate but quite expensive for the quality (we paid $25 a person for breakfast which was just adequate)- there was a good breakfast place a few blocks away that we went to subsequently-
the beach was good for Kauai and not very crowded- the pool was well maintained
June 29, 2014
Rated 3 out of 5 by Franz07 Honey moon
We stayed in Sheraton Kauai Resort 3 nights for our honey moon. The hotel is nice with a great ocean view. We had dinner in both restaurants and we can afferm that everything was very good. We had had a problem with some guests the first night (they thought of staying in a disco rather than in a hotel), sometimes happens. We would really like to thank Peter(Manager) for his kindness and the professionalism with which he has solved every problem.
July 2, 2014
Rated 4 out of 5 by Countrygirl72 Expensive but offered a relaxing vacation spot
Booking the hotel 4 months prior to the trip through our travel agent, I did receive a pretty good rate on two rooms. One room for my husband and myself the other for our two kids (age 18 and 14) After checking in I discovered I would be charged a $30 daily fee per room. 8 days, 2 rooms is a bit of an additional charge. In our kids' room, the TV did not work which wasn't a big deal since we were not there to watch TV but still having to pay the $30 daily fee for that room seemed a bit extreme. Food was very expensive at all the eateries on the Sheraton resort . Resort was nice but definitely overpriced in every area they could over price you in!
June 20, 2014