Rated 2 out of 5 by Disappointed2727 This hotel was not what I expected
This hotel is perfect for young people (early 20s) who don't have much set in line for expectations other than a poolside drink. So disappointed that I spent so much money on a lackluster hotel. It didn't feel like a Hawaiian vacation- the grounds were not lush, the pool was very small, the food was good, however the rooms on the garden side were horrible. I thought it was tacky that towels were hung outside on railings and that there wasn't much of a welcome when I arrived. This trip was meant for a getaway for relaxation but we spent most of the time trying to get away from the hotel (which was slightly depressing).
August 12, 2014
Rated 1 out of 5 by Kay12 Using SPG points at this hotel
We booked three nights at this hotel using our remaining SPG award points, then paid for a fourth night. We used extra points to get a partial ocean view. Partial, is putting it mildly, to say the least. We just got to our room, and it is on the bottom floor. If we stand up, we can see the ocean. However, we are behind the Sheraton sign, and there are cars parked on the street, so if we sit down, we can see some water, but that is it. It could be a large lake, for all that matters.
In addition, the room's air conditioner has a mildewy smell, which means we will not be able to use it, as I am allergic to mold.
I called the front desk, and was informed that thee were no rooms on an upper floor for our "category". If this is how Starwood SPG members are treated, no thanks, especially when we used extra points to get a higher grade room.
April 11, 2012
Rated 4 out of 5 by Chris63a Excellent customer service
Everyone was extremely helpful and the customer service certainly shone through.
A few issues with noise when trying to sleep - noisy fridge and also someone running baths at 1.30 and 4 am for 30 minutes wakes you up - especially when you are beneath their room.
Very enjoyable stay, except for the slight noise issue at night.
August 17, 2014
Rated 5 out of 5 by Coco12345 Best ocean views I have ever seen
We had a deluxe ocean front first floor room-
The view cannot even be described -- beyond breathtaking -The beach was just amazing - we had a cabana everyday - Overall we will definitely go back-
August 17, 2014
Rated 5 out of 5 by JMA11 Great honeymoon experience
We had a wonderful stay at the Sheraton Kauai during our honeymoon. The staff did a great job of upgrading us, gave us some free perks and made us feel welcome.
The only thing to be aware of here--as a platinum guest you get a wristband showing your 10% discount at restaurants on property. Make sure you see the adjusted bill as several times our server said "oh we will adjust that later' and they never did.
August 15, 2014
Rated 4 out of 5 by Joel72 beach and surf
Our grandchildren enjoyed the facilities
August 15, 2014
Rated 5 out of 5 by mpete77 This hotel is great!
This hotel is wonderful! Our room was upgraded from a garden view to a partial ocean view room. The staff was great! The all remembered my kids names and made them feel special. The food at Lava was good but the staff made any dining experience better. I loved being able to rent beach gear right at the hotel and I liked that I could also plan and purchase all of our excursions at the hotel. I really can't say enough great things about this place. We went to the luau and it was a wonderful experience as well. Thanks for making our first visit to any of the islands so good!
August 8, 2014
Rated 5 out of 5 by CaRichard What a wonderful place!!!!!!
I write this halfway through our stay, sitting on my balcony overlooking a beautiful garden area with a slight glimpse if the ocean.
I must admit, in planning our trip to Kauai I read review after review on all of our "prospects" for potential locations. I perhaps over read and totally stressed out. On this particular location I became really concerned with booking a garden view room based off all of the negative reviews. I decided to just go for it and did it.
Let me tell you right off, we could not be more satisfied. Our room is awesome (would have preferred a king to two queens) and we have no complaints. No bugs, no thin walls, no dirt, etc as others have described.
We had considered asking for an ocean front upgrade but soon realized we are hardly in the room anyway as this resort and the surrounding area are lovely.
We have had no issues with staff or the Lava bar. We have not eaten at Rum Fire or the resort luau.
Be prepared for high prices on food, alcohol and other items. I would recommend stopping at WalMart or Costco on the way to the resort to load up on water,soda, and alcohol
I have had a wonderful 50th birthday celebration as well as an awesome delayed 10 year wedding anniversary with my wife. We could not be happier with this resort!!!!!
There are lots of families and couples at this resort. Makes for an enjoyable experience. We especially like watching the younger kids as we miss our 8 year old son and 19 month old daughter. We definitely want to bring them here on our next trip.
The beach is just a short walk across the street however it can be rough at times, and even a stray Portuguese Man of War.
The pool was nice but it is definitely not top notch as you would find at other resorts. The view however is awesome.
There are plenty of restaurants and shops just a short one mile walk from the resort.
We did not use valet as self parking was easy and always had a space for us.
Thanks Sheraton for a wonderful vacation.
July 29, 2014