Rated 4 out of 5 by MichaelK77 Newly renovated resort with great pool/beach
The resort is new and looks it. Very well designed and the pool/beach area is great, even if the newer pool is relatively small. Staff are attentive and friendly. Unfortunately, there were some aspects of my stay that did not meet the high standards set by the property's appearance.
- 32" is too small for the TV. Considering the distance from TV to viewing position, 46" or 50" would be more appropriate.
- The TV in my room was "locked down" in such a way that I could not connect an external device, such as a tablet, to view streaming movie services. It also did not have an HDMI input port.
- There was no device that allowed for connection to a music player, such as an iPod. Since the TV was locked down, it was not possible to connect to it.
- The A/C unit was not powerful enough for the room. Even on full blast, I could not get the room temperature lower than 73 degrees F. To sleep comfortably, I wanted to get it to 68.
- The Rumfire restaurant was expensive for the quantity and quality of food offered, even at resort prices. Food was mediocre.
- The breakfast/lunch restaurant by the pool was also very expensive, and did not have gourmet options, considering the prices. The buffet, however, was a good value, considering that it included juices and coffee.
September 29, 2014
Rated 3 out of 5 by HotelGuest1 This hotel location is great but need some fixing
We stayed here for our anniversary. Hotel location is just fabulous. Unfortunately, we were assigned a garden view rooms. These rooms really need some fixing as bathroom door was not working and there were some mold on the bathroom ceiling. We asked the hotel staff to move us but they were unable to do so.
Hotel is in great location and main hotel area is in much better shape than the rest.
August 25, 2014
Rated 4 out of 5 by socaltwo Best Ocean Front
This is 5th trip to Kauai and 3rd stay at Sheraton Poipu. Did not much like Rum Fire in any way . Had very poor service and experience Christmas Eve dinner (slow and uncaring service and kids running loose - where is management?). Still a very good, smaller quiet resort. The Ocean WIng is fabulous for close to crashing waves and away from the pool/beach. Robes in the rooms and a daily newapaper (perhaps for SPG members?) would be nice. Also, need to clean the grout lines in the bathroom floor
January 4, 2013
Rated 4 out of 5 by MichaelAI Overall Good, but....
The hotel is clean and bright. The staff is helpful without being intrusive. The Ocean View rooms are fantastic; spacious, clean and with magnificent overlook of the ocean and coastline. The pool and related facilities are excellent and inviting.
The Wi-Fi- is awful with virtually no signal strength. When you can get online, you'll get kicked off repeatedly. The area has weak signal strength in general, but if you're going to offer Wi-Fi, at least have the hardware to make it work properly.
September 29, 2013
Rated 5 out of 5 by CaliforniaTraveler Vacation
One of the better hotels for an ocean view, although not all rooms by any means have the close proximity to the ocean as ours did. Nonetheless, the facility was built with the view in mind - good job. Great bar (Rum Fire), and say to Benji and Noel.
September 16, 2014
Rated 5 out of 5 by Kwk999 Excellent stay
In researching the hotel I found quite a number of negative comments stating that the staff was less than friendly and not helpful and the rooms were dated. This made me a bit apprehensive about what I would encounter. After staying a week my wife and I could not have had a better experience. Everyone we encountered was very friendly and we always had our concerns addressed (there were few). The bartenders at Lavas were very personable and full of information. As far as the rooms being dated, I would rate them average. You're in Hawaii do you really care? We had an ocean view room on the 4th floor with almost a 180 deg view. Every day we watched the whales, one afternoon for almost two hours. The beach is the probably the best feature of the hotel. We will definitely book this hotel in the future.
March 24, 2014
Rated 5 out of 5 by Trouble Great resort and amazing staff
Since my husband attends the continuing education for Pharmacy this is our third trip to this resort. Each time we have been more than pleased with the staff, grounds, pool and room. Lonnie at the front desk remembered me from a previous trip which was three years ago. She was so warm and friendly that we felt as though we were best friends or family. When my husband mentioned that we had an IPAD she loaned us a router for the room. Florence (housekeeping) is amazing, friendly and helpful.
February 28, 2013
Rated 5 out of 5 by JMA11 Great honeymoon experience
We had a wonderful stay at the Sheraton Kauai during our honeymoon. The staff did a great job of upgrading us, gave us some free perks and made us feel welcome.
The only thing to be aware of here--as a platinum guest you get a wristband showing your 10% discount at restaurants on property. Make sure you see the adjusted bill as several times our server said "oh we will adjust that later' and they never did.
August 15, 2014
Rated 3 out of 5 by ginger131 dim
IF Building 6 has been updated,it was not evident. We were on the top floor which is supposedly the SPG preferred floor, so we had peaked high ceilings; however, we only had one lamp on the desk and one lamp on the single nightstand, so the room was VERY dark.
Also, checkout was VERY slow. There was no special line for SPG preferred members, and we waited for a long time while the clerk not only checked people out, but tried to SELL new packages despite the long line of people waiting.
January 14, 2013
Rated 3 out of 5 by JanGeorge Comfortable but amenities need improvement
Great location and nice restaurants. Staff was very friendly and helpful. We especially enjoyed the Rumfire and were extremely impressed with the staff.
We were very disappointed in the tennis courts. The condition of the courts made play difficult (nets loose, net standards broken, and fences had large holes) and dangerous (cracks in the courts were very large -2 inches wide - and present everywhere). Certainly, the representation of the tennis courts on the video describing the amenities was extremely misleading. We stayed at this hotel 7 months prior to this visit and were told that major renovations were planned. We assumed the extremely poor tennis court conditions we saw at that time would have placed renovation of the courts at the top of the list. Sadly, the tennis courts were not renovated.
January 24, 2013
Rated 4 out of 5 by Rob8777 Problems Encountered
1. Hotel had no morning complementary coffee, etc. Coffee must be purchased at a private on-site location for $4.00.
2. We expected to play tennis on the resort's courts, as advertised when we booked. The tennis courts had been taken out of use. We were not notified, nor were we offered an opportunity to play elsewhere. This was a major reason we chose this resort. The resort should have offered free arrangements at another resort or at a local club for playing tennis.
June 14, 2014
Rated 5 out of 5 by Esvl Perfect Location
What an Outstanding Way to celebrate my Birthday!! The staff from start (Jan/PBX) to finish (Annie/Lavas) gave a stellar performance... WOW!!
September 21, 2014
Rated 4 out of 5 by TOJack Areas for improvement
Provide privacy with a "troplical Screen Enclosure" to rinse off sand not a garden hose in public.
The cheap purple band provided to receive SPG discount created negative thoughts about the resort. At check out total the bill and provide the discount at that time. A WSJ to read in the room is worth the extra 50 cents (provide it or offer it). Last I checked out at 8:00 am but remained in the room until 10:30 am, WIFI and TV was shut off by 8:05. I was unable to check flights emails .
September 28, 2013
Rated 3 out of 5 by Grubfinder Needs some work
Property is fairly worn, I was told that the rooms farthest from beach and front desk were the SPG rooms. Lets hope not, leaking AC had corner of rug soaked, worn doors, facility back there needed painting, just a beaten up property where I stayed.
Breakfast buffet which Hawaiian quality hotels are known for was well below average for $25. Restaurant opening times were not well communicated, staff say one time, restaurant says another when you show up, just lacking customer service.
January 24, 2014
Rated 4 out of 5 by JRKeb Beautiful Setting
The best thing about this property is its location. The surf is so close and the setting with the palms is gorgeous! Platinum SPG recognition is very good - especially in the room selection.
September 18, 2014
Rated 5 out of 5 by Waterpeople This hotel is like no other I have ever been.
This was the second time at the Sheraton Kauai. Both experiences were great. The atmosphere is low key and unpretentious. The staff is experienced, very professional, and humbly sincere. We love the pool, beach, location, atmosphere, (music at the pool) and the people that work and stay at the Hotel. I no where like it. We love the breakfast buffet. Did not eat at Rumfire but thought the menu was not as good as the one we remembered from last visit. Otherwise, the place is flawless.
August 14, 2012
Rated 1 out of 5 by Randy27 Poor Service Leads to Poor Experience
From the moment I checked in to the Resort I was not welcomed with open arms. The front desk treated me as if they had something better to be doing then checking me in or talking with me. They said I had complimentary Breakfast included with my room, however when I went to eat the next morning with my wife, they denied saying that, and then argued with me about it in public. The Resturaunt Manager was rude and interuppted our Breakfast, and continued to speak with us when we asked her to elave until we were finished. The Facilities were below average and the pool staff was rude. The best part of our stay was the Bartenders who were attentive, but that could not make up for the rest. Not Recommended, and as a Sheraton Owner at another property it make me feel terrible to have the same name on the resort.
May 10, 2013
Rated 4 out of 5 by Batdawg Views Galore
Having booked our stay with a "Deluxe Ocean View" we were disappointed to find our rooms' view included the roof of the pool bar. A simple request to the front desk and we had the deluxe view we had imagined when we booked our stay, (palm trees, white breakers, and stunning sunsets.) The staff (especially housekeeping) were efficient and friendly, especially Shirley. My wife was certainly content to stay in the room and gaze out to the pacific. We would definately stay here again.
September 26, 2013
Rated 3 out of 5 by Yogagirl Best Location
This property is situated on the most swimable beach on Kauai. The location is superb as many restaurants are walkable or a very short drive.
The downside is the gym equipment is very out dated. The restaurant service is disorganized and surly, however the view is spectacular if you can handle the poor service.
There are fantastic beach huts on the property, but unfortunately its $50 per day to rent them, totally ridiculous since you're paying a daily additional resort fee of $32!
February 18, 2013
Rated 4 out of 5 by NicoleM121 Perfect South Shore Location
The hotel is perfectly located on the beach with easy walking distance to other hotels and 2 shopping centers. We got upgraded to a room that looked out to the pool and beach, due to my platinum status. Favorite part of the room was opening the door to the balcony and hear the the waves crash. Bathrooms were okay, showers were still a bit outdated, but overall good hotel with a perfect location.
Benjii, the bartender in Rum Fire was fantastic, and made our night that much better!
September 7, 2012
Rated 4 out of 5 by Lilien This hotel has good features
Hotel is giving wrist bands to distinguish guests from people from the timeshares visiting and using the pool and chaises. The hotel should do this more often then just the morning. It would be useful to check the guests in mid day and mid afternoon. The first day I was there the pool area was very crowded and noisy. The next day it emptied out once the staff started checking on who was a guest at the hotel.
August 4, 2014
Rated 3 out of 5 by Franz07 Honey moon
We stayed in Sheraton Kauai Resort 3 nights for our honey moon. The hotel is nice with a great ocean view. We had dinner in both restaurants and we can afferm that everything was very good. We had had a problem with some guests the first night (they thought of staying in a disco rather than in a hotel), sometimes happens. We would really like to thank Peter(Manager) for his kindness and the professionalism with which he has solved every problem.
July 2, 2014
Rated 3 out of 5 by Princessgrace Disappointed
First time in Kauai. Stayed at the Sheraton for the first time. The front part of the hotel is nice and remodeled but....the back part of the hotel was a different story!
We stayed in a "garden view" room. The rooms are old and not well kept. It's like the back part of the hotel is the step child that they don't remember they have! Our room had old chipping paint. There were tiny ants all over so we couldn't have food in the room. We stayed 7 nights and was only given a bath tub floor mat twice. There are tiki torch lights through out the hotel and they never turn them on! The only ones that are turned on are in the area by the Rum Fire reasturnt. This is our 4 th island we vacation at and this hotel was disappointing.
The hotel is in a perfect location, on a beautiful beach. That is the best part of the hotel!
October 17, 2012
Rated 4 out of 5 by Taybeast Great Location
Location and ocean front room were outstanding with a large veranda. I wish there were lounges on the veranda and not just chairs. Housekeeping was hit and miss. One day they forget to clean room and left used dishes and glasses routinely. The pool area is great and the bungalows are a great value. Food selection is limited and the wall around Lava really distracts from the view and open air feeling. There was no indoor SPA, but I was told they are working on that space.
October 17, 2013
Rated 3 out of 5 by Stav70 Great location
Hotel is in great location and nicely spread out. Rooms are clean and staff friendly. Biggest issue I had was regarding the call rates. 2 calls back to Australia for around 3 minutes each cost me over US$70!!! Robbery!!! Can't understand what the $25 a day compulsory charge covered. After this hotel I stayed at the Sheraton Waikiki whose compulsory charge covered an hour of international calls a day. Why aren't all Sheraton hotels uniform in the services they provide?!?!
September 7, 2012
Rated 4 out of 5 by quikgrass Great Anniversary Stay, But...
This hotel is in a fabulous location and is very easy to get in and out of. We had a very relaxing and enjoyable first anniversary here.
The restaurant, room service, and cafe food prices are a bit high, even for Hawaii. Also, we had to wait an extra half hour before being able to check into our room, but the staff did give us extra free drink coupons as compensation.
We'd stay here again, but might hit up other places or the Walmart in Lihue to keep food costs down.
August 21, 2012
Rated 5 out of 5 by Robin comments
Hotel was wonderful. Had dinner at Rum Fire, but had a difficult time getting reservations. Called and asked for Dining Reservations, but no one answered the phone. Called operator again and asked for dining reservations and she said they probably had guest sitting in front of them so she would transfer me to hostess; phone rang and rang and I got a voicemail. Took a chance and walked in...the host was able to get us a table due to a cancellation. Dinner was very nice.
January 28, 2013
Rated 2 out of 5 by Phmoa66 This hotel needs to be refurbished
Clearly an 'old' hotel with no or poor maintenance. Everything looks quite old. The partial ocean view can be infinitesimal like the room we hade (8405). Better take a garden view. The first room presented was unacceptable (3107) with more a parking lot and power poles view.
The breakfast is also barely acceptable. For instance the butter is melting according to the climate. A simple cup with ice in it could prenvent this. Fruits are ok altough the choice is limited.
September 26, 2013
Rated 5 out of 5 by Maria87 Best place ever!!!
My husband and I came here for our honeymoon. This place is amazing. It's gorgeous, great location, staff was very friendly and hospitable. Upon arrival we got a free bottle of champagne and two free Mai tais. The hotel was always clean!!(you would never know it was located on a beach) and also they upgraded us to a Deluxe ocean front room- which was awesome!!(we originally booked a partial ocean view. I could go on and on, it was awesome! 5 stars!:) we will be back!!
February 12, 2013
Rated 5 out of 5 by JohnD24 Romantic Getaway
My significant other and I stayed at the Sheraton Hotel in Poipu Beach in August 2012. We had a wonderful time and can't wait to go back.
Highly Recommend for a romantic getaway or a family vacation. Do not come here in search of partying and night life. Beautiful hotel in amazing location. Extremely friendly and personable staff. Reastarunts on site are wonderful. Fitness Center was sufficient. My only disappointment would have to be the spa and massage facilities.
September 3, 2012