Rated 4 out of 5 by KauaiVirgins Great staff, great service
The staff at this resort is all very friendly. The staff at Lava is fantastic! My husband and I had requested a couple of smoothies for breakfast, and it's not on the menu. They not only come through for us, but they also stocked the bar, so that we could have it every morning! Crystal and her breakfast & lunch staff is so terrific! Because of her and her team, my husband and I were able to maintain our diet through out our vacation. The room were as expected. However, the carpet was showing a bit of age, and the bed was not very comfy, thank goodness for yoga classes in the morning! Overall, great resort, great staff.
November 16, 2014
Rated 5 out of 5 by Mimie Excellent Location, Very Accessible to Beach
My husband and I came to the island of Kauai in October 2014 after a week spent at another hotel, Sheraton Waikiki in Oahu. Considering that this was the third Sheraton hotel that my husband and I have stayed in, in all of our 4 trips in 5 islands of Hawaii within 20 months, our expectations were getting higher.
After staying in Sheraton Maui in Blackrock and Sheraton Waikiki in Oahu, I thought it would be harder to beat those two hotels. Upon first impression, I must say that Sheraton Kauai excel in its own special way. After getting lost twice in trying to locate the hotel, I was not disappointed to finally arrive here. Coming from Waikiki, our drive was, at best, peaceful and unhurried. It was refreshing to check in at this hotel. At the time my husband and I got here, it was not busy, and that in itself was a plus.
It was just a little bit of a maze to get to our room, but we eventually figured the hotel layout. Our room to my great delight was one of the best location. We stayed on third floor of the building looking down the Lava's and the swimming pool. We had excellent views of the sunrise and best of all, it was only a short walk to the beautiful Poipu beach.
The cleaning staff were friendly, very attentive to our needs (amenities like mouthwash, toothpaste, more wash cloths and extra towels). Guest service even made a follow-up call to ensure that our requests were delivered promptly. Excellent follow-up! My only wish was that the cleaning staff would put the towels in the racks (which was left empty) by the tub instead of the pretty wood stand by the sink. My husband and I are so used to having bath towels within reach from the shower. The bathrobes are extra nice, very handy to have. At one time our coffee maker did not work, the staff immediately replaced it, that's just great service!
The grounds were long and beautiful. Anybody who has the patience to catch a good sunset photo just need to talk a walk in the northern part of the hotel. There's benches and sight-seeing opportunities among the rocks on the beach, which was still accessible. Wear good footwear so you don't get cut by some sharp lava rocks.
The swimming pool was an okay experience because as my husband and I preferred to use it so early in the morning, when it's not too crowded, we noticed paper napkins and plastic cups floating in it. But, that's what happens when a swimming pool is that close to a bar and that's why our swimming pool experience was a little less appealing for both of us. Although, I must add, that my husband loved swimming at 2AM in the morning when there was thunder and lightning all around us :)
We liked Link café which was our only other choice for food service in the hotel. On two nights, the Lava's was open for dinner while the Rum Fire was closed. On our second night my husband and I came home late and we were both hungry. Instead of going to dinner at the Rum Fire where we didn't have reservations, Link café fed us. Otherwise, there were options to dine just across the other side of the hotel, like the Plantation Gardens, and more places yet just across the Gardens, which we learned later in our on-foot explorations.
Overall, this was another excellent Sheraton hotel experience for me and my husband.
November 6, 2014
Rated 5 out of 5 by CaliBeachGirl Beyond Perfect!
My husband and I just arrived back home last night after an amazing 9 days at the Sheraton Kauai. From the moment we arrived until we left, it was perfect. The room was incredible. We were on the ground floor King Suite Oceanfront directly facing the Sunset. The grounds are gorgeous. The views all around are breathtaking. You can see the sunrise to the sunset. The pool layout was perfect. The cabanas at the beach they rent are the way to go! We rented almost every day and they service you right out there on the beach. So relaxing!
We attended the Luau on site as well, and it was by far the best Luau we have ever experienced.
The staff were so friendly and helpful.
Christy the concierge was amazing. She helped us book several dinner reservations and showed us where to go for our whole trip. We were on our "Babymoon" so limited to activities and she was super helpful.
Mateo, the server at the pool was awesome! He remembered us every day and was so friendly and great. He even remembered my food allergies I have the 2nd day we were there.
Our housekeeper Shirley was so sweet. She left us a note every single day. We felt like we were so welcomed and loved coming back to the room each day!
Janice in the Cafe was adorable! She helped me every morning and I will truly miss her. She was so sweet and kind.
All the bellhops, hands down - so great. They offer you a free shuttle service to anywhere close by you want to go, and they took us everywhere as soon as we asked and were so friendly and helpful, they come back to get you when you are finished too. This is all included in your resort fee and it was so convenient.
I hope we are not missing anyone, the whole staff was truly so incredible. We are definitely going to be making this our annual vacation.
Thank you everyone for making our BabyMoon vacation beyond perfect!
November 20, 2014
Rated 1 out of 5 by Kay12 Using SPG points at this hotel
We booked three nights at this hotel using our remaining SPG award points, then paid for a fourth night. We used extra points to get a partial ocean view. Partial, is putting it mildly, to say the least. We just got to our room, and it is on the bottom floor. If we stand up, we can see the ocean. However, we are behind the Sheraton sign, and there are cars parked on the street, so if we sit down, we can see some water, but that is it. It could be a large lake, for all that matters.
In addition, the room's air conditioner has a mildewy smell, which means we will not be able to use it, as I am allergic to mold.
I called the front desk, and was informed that thee were no rooms on an upper floor for our "category". If this is how Starwood SPG members are treated, no thanks, especially when we used extra points to get a higher grade room.
April 11, 2012
Rated 1 out of 5 by TMJones801 More of a MOTEL than a hotel
The good: It's on the beach. Large rooms.
The bad: Strange Layout. Requires Two elevators to get to our room (Not very accessible). Carpet is dirty. In need of major renovations. Limited restaurant selections. Far away from "Services". Spotty Wi-Fi. Small TV in room & can't connect your mobile device to watch movies or display photos. Uncaring staff when you call with questions.
Going to call the Princeville Westin to see if they have availability and move locations if possible. This hotel is nowhere near SPG standards. For $300+/Night, stay somewhere else.
November 9, 2014
Rated 3 out of 5 by Kauai14 Hotel needs more "Aloha" spirit
Our experience recently showed us that more "Aloha" spirit is needed to improve the hotel. From the Dining Room to the Pool services and some housekeepers more attention to customer needs has to be displayed by these employees. The employees need to understanding their job is to service the hotel guest. This was not done at our recent stay
November 12, 2014
Rated 4 out of 5 by Ecki Beautiful Hotal at Poipu Beach
Kauai Hawaii at It's best!
only the breakfast offering was limited in comparison to Sheraton Waikiki and Maui
November 13, 2014
Rated 3 out of 5 by Rebekah You get what you pay for
When I need a place to stay in Poipu that's reasonably priced, I choose the Sheraton. The rooms are old and outdated but who cares, when you have the spectacular view of the ocean right at your feet? The beds are nice, the front desk staff are so nice and really take care of you, and the location is prime. My room was located on the first floor and I had the misfortune of being underneath a family and I heard every step above. I could even hear when the kids dropped something on the floor, opened the lanai doors, or used their bathroom. It is noisy!!! Get a top floor if you can - you'll sleep better. The Sheraton has yet to find itself in the resort arena. They are trying but failing. They offer a few daily activities for the family but my experience was pitiful. From 10 to 11, there was arts and crafts. I noticed that three children were making a Thanksgiving Turkey using a pinecone which was super cute. At 10:45 I asked the woman if I could make one too (I know, I am an adult, but it was included in my $30 daily additional resort fee, so why not?) The woman replied, "You have to sign up at the Activity Desk". I said, "Can I do it now? I'd like to make one of these." She replied, "No." Um, what? No one else is here, you still have 15 minutes to go, and what? At any other true resort, I know for certain, my request would have been obliged, and happily so. I wasn't going to make a turkey from a pinecone; I just met a real life talking turkey. Aside from that, everything else is lovely at the Sheraton. You can't beat the price for the location. I do believe SPG is giving the rooms a facelift as there was major construction going on. I'll definitely stay here again when I need to!
November 11, 2014