Rated 3 out of 5 by MKM1958 handicap
In a handcap room on garden side but to get to the car or across to ocean too many steps/walking distance. Inconvenient.
December 15, 2013
Rated 4 out of 5 by Luger10 Great beachfront hotel
Everything was excellent but took one star off due to bad internet connection and having to log in everyday to go online.
August 15, 2013
Rated 5 out of 5 by Karl55 Exceeded Expectations
Great location, great room and very comfortable bed; recent renovations were noticeable. Better experience than expected.
October 3, 2012
Rated 2 out of 5 by tyson5 Disappointing for Hawaii standards
We were in the hotel complex across the street and not in the main hotel area in a very remote room.We were told it was an upgrade... If it was an upgrade I hate to see the regular room... It was substandard, with a bathtub that was yucky. Bed was comfortable. The $25 daily resort fee covered the tennis courts which were awful. Cracked and the uneven with bad balls and the tennis rackets were hardly useable. The towels at the pool were torn and had holes . They ration out the towels one per person and the chairs were very uncomfortable .. The bar service at the pool took 1/2 hour to 45 min. to get food..Plus the bar closes at 5:30..really?? The fitness Center has 5 machines only and there is not even a gift shop... The Rum Fire restaurant was too loud and the food was too weird and not great. We did appetizers and could hardly eat any of them..There is no Spa except for two hotel rooms designated for massages...weird...No music pipped into the resort or live music in the bar... boring... The beach is spectacular at this resort but unless you have a beach view room the hotel is below average. I would not stay again and frankly I am surprised it is even an SPG hotel.
November 25, 2012
Rated 5 out of 5 by Cupcake The BEST hotel Resort
This Resort had everything i needed in one place,pools-surf-great food-easy to snorkel-and I felt safe staying there.
February 13, 2013
Rated 5 out of 5 by TessieT Wonderful place to stay
We did wish that there was a bar or gathering place open after dark, other than the bar inside the fancy restaurant.
October 18, 2012
Rated 4 out of 5 by PurdueDon Nice place, met Expectations.
Nice place with friendly staff. Rooms are a little small and show a little wear, but certainly better than average.
November 10, 2013
Rated 5 out of 5 by CjonT The Transformation
The Sheraton Kauai Resort has been fransformed from a great resort experience to an even greater resort experience.
August 3, 2012
Rated 2 out of 5 by Angi57 I will never stay at Sheraton again
The staff was not friendly. Mold in the shower. Food and service was so bad they comped our meal after we left.
April 19, 2013
Rated 4 out of 5 by bonamassa Great room
Ocean view was spectacular. Great location and the room was clean, tidy and well maintained. Highly recommend.
May 30, 2013
Rated 4 out of 5 by tc2012 This is our fifth stay
We love the island of Kauai and look forward to our stay at the Sheraton, but had disappointments this visit.
September 18, 2012
Rated 5 out of 5 by Susan45 great staff
Staff was very friendly and helpful at all times. They made our stay at the Sheraton a real great experience.
December 31, 2012
Rated 2 out of 5 by hrlyray Just OK
Great staff, butt the room was very small and the room was just ok and watch out for the TIME SHARE PITCH
September 23, 2013
Rated 5 out of 5 by Ashley254 open air
If you are not from a tropical place, the open walls and breeze blowing through the lobby etc is amazing.
November 21, 2012
Rated 5 out of 5 by Merrily13 Kauai Sheraton great!!
We had a wonderful stay at the Kauai Sheraton. The facility was great and the staff helpful and friendly.
January 21, 2013
Rated 4 out of 5 by jdavid1877 Generally Excellent hotel
Rooms overlooking pool were generally noisy especially early in the morning (before 5am) due to clean up.
February 21, 2013
Rated 4 out of 5 by siera808 great relaxation
Some of the staff I experienced was not that friendly. Zena at the front desk was nice and welcoming!
October 11, 2013
Rated 1 out of 5 by Mkang52 worse expierence in a Hawaii hotel
we have an Ocean Front Room in Sheraton Kauai Resort.....from the moment we got into the room there were some minor issues. Which we tolerated. But today, when we returned from our day long trip to Hanalei and Ke'e Beach, the room was like a boiler room. We called the front desk and advised them of the problem. They promised it will be fixed ASAP. My son and I decided o go out for dinner hoping it will be fixed by the time we return to the room. Well, it wasn't, it was hotter than outside temp of 84 degrees. I called the front desk to iquire about the statue of the air condition.......They replied that it's all fixed. I told them otherwise and it was intolerably hot.....anyways, the engineer came up and told us that it isn't fixed and there were other issues that he couldn't fix atm and advised us to keep the doors open to keep cool.......I called the mangement serveral times and got nothing but the run arounds and very rude and unresponsive and un-accomendating and un-sympathetic to our situation. The manger was horrible and will not take my phone call....I call the 800# and got basically the same responses.........I will never stay at a Sherato/Starwood properties again ever.... and I'll yelp, twit, facebook, youtube, trip advisor reagrding my HORRIBLE NIGHT AT THE SHERATON. I'll upload the Video i took showing the room condition and the conversations i had with the hotel staff at Sheraton Kauai!!!!!..there is a lot more issues with my stay here, but I am too trired and hot to continue.........Shearton Kauai will never have my and anybody I know's business! I will make it my mission after the way my son and I were treated
August 1, 2014
Rated 5 out of 5 by Katnap Comfortable
Loved the beach location. Best mattress and pillows. Slept like babies with no morning stiffness.
October 1, 2012
Rated 3 out of 5 by Dolores2013 great location
Great location and good staff. All that you need is here -- and what you'd expect from a resort.
March 19, 2013
Rated 3 out of 5 by Kathy56 Great location
Beach, hotel grounds and pool area are beautiful. Walking distance to many local attractions.
March 13, 2013
Rated 5 out of 5 by Tommy61 Great Location
Very nice hotel, great location with beautiful
views. Wonderful pool area and superb beach !
March 15, 2013
Rated 4 out of 5 by Jen23 Amazing! just a few things missing
I planned this trip to take my Grandmother on a vacation to her favorite of the Hawaiian Islands. She hasn't been in years and her last trip was with my Grandfather - who has since passed. The Sheraton was amazing and the staff was fantastic - always helpful and polite. The location was beautiful and provided a fabulous getaway. We had an ocean front room and it was just steps from the beach. There were just a few things missing - one was the fact that there were no chairs on the beach. My grandma is 75 and wanted to be down on the beach and relax, but it is difficult for her to get up and down while sitting in the sand and she needs something to rest her back. We ended up renting a chair for her one day, but that is an added expense that she did not want to pay and she ended up having to go back up to the room when she got tired and uncomfortable. Parking was also an issue sometimes... the lot closest to our room was very small and filled up quickly - so we had to park quite a ways away a few times - which was also a difficult walk for my grandma. Other than that however, our trip and stay was great. I do think we will book this hotel again, but only if we are NOT traveling with my grandma.
November 12, 2012
Rated 4 out of 5 by sammirae84 weekend getaway
this trip was a great weekend getaway and the Sheraton Kauai was a great place to have it!
January 29, 2013
Rated 5 out of 5 by gychap It was amazing!
We had an amazing time of rest and relaxation - it was the perfect 25th Anniversary gift!
February 8, 2013
Rated 5 out of 5 by War714 Great location!
The staff was amazing, the rooms were large and comfortable, the location was fantastic!
February 19, 2013
Rated 5 out of 5 by stephen55 Excellent hotel
This hotel had some great amenities and fabulous staff. The hotel had a great beach too.
December 23, 2012
Rated 4 out of 5 by PJ34 vacation
Thoroughly enjoyed the hospitality room! It was a great option for a red eye late flight
February 12, 2013
Rated 5 out of 5 by Dennis007 Excellent Beach Location & Property!
The renovated room was fabulous!
May 20, 2014
Rated 5 out of 5 by Lisa84 Beautiful hotel
What a beautiful hotel located on the beach our room was clean and the staff was great.
October 28, 2012