Rated 4 out of 5 by timbob upscale very nice people
Hotel was great. Had booked a King bed got two doubles wife wasn't happy
March 5, 2013
Rated 2 out of 5 by mdgn Swimming pool and beach not proportional to hotel size
No direct elevator to rooms. need to walk trough janitors area.
October 17, 2013
Rated 5 out of 5 by ColleenO Sheraton Kauai
The view from our OF room was outstanding and exceeded my expectations.
October 31, 2012
Rated 5 out of 5 by Elmo33 Very Comfortable Hotel
Relaxing and comfortable, very personal service at dining facilities.
June 12, 2013
Rated 5 out of 5 by davehaz First Time Visit
My wife and I were both very impressed with the hotel and services.
April 6, 2013
Rated 5 out of 5 by Greg Sheraton Poipu, Kauai
The resort was outstanding, the presidential suite was incredible.
March 10, 2013
Rated 3 out of 5 by BigD59 Staff not helpful at check-in
Room was not ready at check-in time and staff was not accomodating
September 18, 2012
Rated 5 out of 5 by Sam427 Great location
Location provided access to both sides of island for site seeing.
February 1, 2013
Rated 2 out of 5 by Lynn54 Rooms are tired $30 service for what??
Restaurnant terrible service!
Room- carpet stinks!
March 27, 2013
Rated 5 out of 5 by Alicias21 Great honeymoon destination
Had a fantastic time! Only complaint was a crying baby next door.
November 11, 2012
Rated 5 out of 5 by RobR Amazing!
Fantastic location, views, f&b, service...this place had it all!
October 3, 2012
Rated 5 out of 5 by Robndeb Amazing
Beautiful place to stay and the best beach on the entire island!
October 30, 2012
Rated 3 out of 5 by WeddingPhotog Sorry, not available
Customer experience, not a priority
December 3, 2013
Rated 4 out of 5 by Julie63 Beautiful hotel
Was a beautiful resort and a great way to start our vacation
October 15, 2012
Rated 5 out of 5 by Dbrown Beautifiul location,many ammenities
Beatuiful hotel , lots of friendly service, great location.
October 16, 2012
Rated 5 out of 5 by Jim7007 Recent remodel very effective.
Loved your recent remodle. Pool and resterants outstanding.
February 28, 2013
Rated 4 out of 5 by cornishblue Wonderfully Relaxing
I've just returned from a 4 day stay at the Kauai Sheraton. the location on Poipu cannot be improved upon. Swimming in the ocean was easy and the wave action very low. There are two pools, one located in the garden view room section which is a bit quieter, without the same services as the beach area. Could be a detractor for some guests. There are cabanas for rent that are fully equipped with furniture and flat screen TV - we saw many families and couples enjoying them. Also beach lounge chair rental by a third party which are confortable and include service from the bar. Room was large enough, the AC worked, and the facilities are safe. The housekeeping is a bit inconsistent - one night turn down service and then none after that. Had to request coffee pod replacement. Amenities in the room adequate but not extraordinary. Friendly staff all throughout - if you are looking for a SPA vacation, this is not the right hotel for that. Lacking in spa options. food is ok and the waitstaff excellent. We were especially impressed with a waiter who noticed my friend spilled wine on her dress and immediately appeared with club soda to help with the stain. We mostly ate outside the hotel. Eat at Red Salt for sure ! A strong 4 star property in my view.
November 13, 2013
Rated 5 out of 5 by bkifanatic Beautiful beach setting!
The resort is beautiful and the grounds were immaculate.
March 4, 2013
Rated 5 out of 5 by Marissa Great Stay at the Sheraton
Thank you for a wonderful stay at the Sheraton Kauai.
June 16, 2013
Rated 4 out of 5 by slowpoke Good time
Everything was excellent except for our in room Wifi.
October 8, 2012
Rated 1 out of 5 by Mollmann I don't Know if I back to Sheraton
Really... I don't Know if I'll back this hotel.
January 10, 2013
Rated 4 out of 5 by KellyB Kauai Review
Resort was nice and people were very friendly.
January 26, 2013
Rated 2 out of 5 by PJ52 not really what we expected of a Sheraton
If it hadn't happened to us I would have laughed at the unlucky couple's story, and thought it highly improbable this many events in a short stay. We stopped in for a 3 night stay. It didn't start well, and then kept on coming. Here's the short list:
Reservation--Central Booking was not well versed on the facility and couldn't provide location of room types in buildings, facility layout, or general questions about facility, when questioned they would forward the call to the resort, who when asked about reservations would forward you immediately back to central reservations. Book On-Line...you're taking a shot in the dark to begin with this property, save yourself the frustration of incompetence.
Room Readiness--Mattress broken and Room safe not working (both resolved after discovery the second morning and a lousy nights sleep).
Smoking--although the facility is non-smoking, Don't expect to be isolated from second hand smoke. Many guests smoke (cigarette's and cigars) on the patio's with what appears to be impunity. Make sure you are aware of the designated smoking areas (they can be directly below your non-smoking room).
Elevators--Stuck in an elevator for 10-15 minutes, until opened by a guest from the outside. Reported to the front desk.
October 29, 2012
Rated 5 out of 5 by KEN1127 PARADISE
PARADISE-OASIS WHERE LUXURY AND PASSION.
February 6, 2013
Rated 4 out of 5 by kf45 A nice hotel
My husband and I stayed at the restort for his 50th birthday. Enjoyed the accomodations.
Had a problem with our room when we got there by not being the ocean front room that we had paid for. We talked with the front desk and they were able to get us an ocean front room for the next evening and the rest of our stay. The first room we consider as a ocean view room due to the fact that what you saw mostly was the swimming pool and the ocean was to the right of you, not front! After we were moved to the ocean front room it was great. The room and bed were very comfortable. Housekeeping needs to watch out for spiders and webs between nightstands and bed.
Rum Fire had amazing food. The first night we were there we each had a flatbread and the last night we had reservations for a booth on the westside of the restuarant to watch the sunset -simply romantic! We had a great server named Mitch! The food was absolutely delicious! We enjoyed the free champange that was given for my husbands 50th from Lavas-Thank you. The breakfasts from Lavas were good.
Overall if we come back to Kauai we would consider the Sheraton as long as they get their rooms straight with what is an ocean view vs an ocean front(especially when customers pay for an ocean front room)
April 11, 2013
Rated 4 out of 5 by JimSea Location
great ocean view room and sandy beaches
November 25, 2012
Rated 4 out of 5 by jim2 hotel is great
employes are vey friendly and helpful.
September 26, 2012
Rated 3 out of 5 by frontdeskrude not worth the money
no review, just wasn't worth the money
September 7, 2012
Rated 4 out of 5 by KimSF Nice Resort
It was a very nice resort, as you may read it's best to stay in the main hotel on the beach. You can get that with a deluxe ocean front but also a deluxe garden view room - we had the deluxe garden view and it was in the main building (not across the street) our view was of the lagoon and it was fine. You can tell they've remodeled the rooms and lobby, but the hallways still show the old finishes but still nice. The restaurants on the resort are good but nothing spectacular - skip Lava's for breakfast we ate there one morning just for convenience but wouldn't recommend for the buffet. The wifi is spotty - sometimes it works well and sometimes it doesn't. The ocean pool is nice but the configuration makes it small and it can get crowded in the afternoon but you're right off the beach so that you can always enjoy that. I would recommend renting a bungalow for a day, it's nice to have your own personal spot at the pool. Also, if you're dining in the immediate poipu area make sure you take advantage of the courtesy shuttle for drop off and pick up - it's super helpful since getting a taxi is a bit of a challenge. Overall, I would stay again hopefully next time in a deluxe oceanfront room :)
PS: A massage in a cabana by the beach is also very nice!!
July 18, 2013
Rated 5 out of 5 by whydoyouneedthis Rating for Sheraton Kauai
Wonderful facility and great service!
August 19, 2012