Rated 5 out of 5 by flxible870 Wonderful
We arrived at the property. We were greeted by a warm aloha smile by the valet. He promptly unloaded our car and showed us to the check in area. The woman welcomed us to the Sheraton Kauai and thanked us for our Starwood loyalty. We checked in and took our luggage to our room. We stayed in building six on the top floor. We had a Garden view room with a king bed. The room was clean. The bed was comfy. The dressing area was nice as was the bathroom. Our room had a mini fridge and a safe. The room was quiet. The view was nice and you could see the ocean from the lanai. Being that it was a top floor unit, it had VAULTED ceilings. Very high indeed which made the room feel larger than it was. The grounds are very beautiful. The Garden rooms have their own pool. The property has two pools. But the garden room pool is VERY, VERY quiet. Under used making it an AWESOME place to hang out. We were often alone and never more than 10 people the whole time here. The property has "social hour" three times per week. Check your schedules for the current days and times offered. It has RumFire...the restaurant and Lava's...the pool side bar/restaurant. It has a small store, Link@Sheraton offering a variety of goodies. We had an AWESOME stay. Great time was had and we shall return!!
April 29, 2016
Rated 4 out of 5 by Annie770 Good Location for Island Activities
Our room was across the street from the main building, bottom floor and near the hotel's laundry or maintenance facility. We were there 6 days/5 nights and for the entire time, one of the air conditioners or exhaust systems to the facility seemed to have a bad bearing; as a result there was a constant high pitched squeal, which I could hear in our room. I mentioned it twice to the front desk. The room and bed smelled musty, which I attributed to the humidity and the fact the room's air conditioning system is old and there is no type of dehumidifier to compensate. The hook on the back of the bathroom door stuck out so far that it hindered how much the door could be opened...not great for a large person...The bathroom fixtures and furniture just "felt" old and outdated; I expected more from Sheraton, but we weren't there for the room, we were there to enjoy the island. Kindof ridiculous to charge $50/day for a beach cabana with the green pull up top and $100/day for a poolside cabana....too expensive for a family to use. I will say overall, the facility is very clean, the staff friendly and helpful, I just was not impressed with the room and the cost to use anything was extra.
April 28, 2016
Rated 5 out of 5 by MasterShake Fantastic Stay
While admittedly not the most affordable place to stay, the staff, room amenities, beach access, location, dining options, and property are outstanding. We look forward to staying here during our next trip to Kauai.
Concierges Leilani and Kristy, Cheryl at the front desk, and Debbie at Rum Fire were all outstanding. Mahalo!
The only downside was some construction, but keeping the property in great shape requires upkeep from time to time.
April 21, 2016
Rated 4 out of 5 by Rose1415 PAPER THIN WALLS
We loved the grounds and amenities but the walls were paper thin in our room. We could hear every conversation and conference call from next door. Otherwise we loved the place....
Esp the cabanas by the pool, happy hour at rum fire, etc.
April 12, 2016
Rated 4 out of 5 by GJFAB Fabulous family experience
Thank you Sheraton Kauai for a fabulous family vacation. Platinum status was well recognized and rewarded! Our ocean front room was just breath-taking. Concierge Sabina was so helpful and friendly. Kids ages 8,11, and 15 had so many activities to do. A laid back vibe, a beautiful property near many restaurants and shops as well as near to point of interest destinations. Highly recommend!
April 9, 2016
Rated 2 out of 5 by thecru The hotel needs a facelift!
The best thing I can say about this hotel is it's location. The Staff was unfriendly and seemed unhappy. The lobby was dark and depressing. We had to pay $30 a day for what? Most hotels provide the amenities as the price of the room and as a thank you for staying in the facility. The bathroom was grungy and noisy.
If we had not been there on a promotion we would have changed hotels.
March 22, 2016
Rated 5 out of 5 by pjs66 Great Resort
The entire staff was helpful and courteous in all aspects.
February 24, 2016
Rated 5 out of 5 by DaFamFromSD2016 We always stay at the Sheraton when we visit Kauai.
We have been staying at the Sheraton Kauai for over the past 12 years even before our son was born. Many of the staff have seen him grow up. The fact that they continue to work there is an indicator that the Sheraton values their employees. A big thank you to those long standing employees and new ones as well. Emily and crew at Lava. Arch and crew at Kauai Down Under. Vincent and crew at the valet station. Debbe at Rumfire who made our first and last dinners on Kauai the best. These are just a few of the many that we can call out by name. Our housekeeping and Link Café experience was terrific as well. A special shout out to Vincent and Wally who were instrumental in making sure that our accommodations met our expectation on this trip. Truly the Ohana spirit is embraced at the Sheraton Kauai. Aloha!
February 21, 2016