Rated 5 out of 5 by PatRN Historical ambiance of days gone by.
Every time my ohana stays at PK, I am reminded of the beautiful Princess and Ainahau. The hotel has great pictures of the princess and the historical significance of the property reminds me of Hawaiian Ali'i and history of days gone by. The staff at PK have true aloha spirit.
September 26, 2012
Rated 5 out of 5 by SirRandy Comfort & Central Location
We were generously moved into a city view room w/a balcony (partial ocean view) and loved the room. The housekeeping staff were always on time and kept the room neat, clean & tidy! Lobby and pool area showed signs of age, but I still found it comfortable. Staff were extremely friendly and accommodating. There was an adjoining room with a door separating. The only thing I noticed that when the neighbors got loud, you could hear them. I'm sure they could here us as well! Happy to do a return stay. Also, I usually join 24 Hr Fitness for a week, but found that I could do my daily exercise regimen in the Fitness Center on the 2nd Floor. Would love to have more fitness gear (foam roller, yoga mats).
August 16, 2012
Rated 5 out of 5 by ghislain Employee passion
We had a great stay because the employees really take great care of their guest from the pool team to the front desk to the restaurant everyone was just fantastic. this hotel is very well located and really comfortable. We will go back in 2013
November 13, 2012
Rated 5 out of 5 by GreatStay2012 Great Christmas 2012 stay
We had a great experience at the Princess Kaiulani this year.
It’s a great place to stay, friendly staff, clean room, fantastic hotel services.
Our family loves this property, good quality for the money and not pretentious, it fits our style.
January 3, 2013
Rated 4 out of 5 by ChristopherK Good Value
Overall very good value. Clean, comfortable, small room. Very friendly personable maid. Very good food. I just don't understand why the wait staff at the morning buffet has to be so rude. They often went out of their way to be crabby.
November 4, 2012
Rated 5 out of 5 by Frank53 This hotel was awesome
The most important thing during my stay was the great staff at this hotel. Any time I needed them the service was prompt and courteous. The cleaning staff members always greeted us with smiles and a Aloha. Keep up the good work.
December 20, 2012
Rated 2 out of 5 by micker716 This is a Sheraton?
Can't believe this is a Starwood property. I'm a frequent business traveler (government employee), and have stayed here on a few occasions for short overnight stays, generally as a stopover for an international flight. Generally this is my "last resort" pick, when I can't find anything else at my per diem rate. Over the years this hotel has slid further into disrepair and the staff has slid with it. On my most recent stay the room smelled of mildew, the air conditioning was barely functioning, the shower fixture was loose and the sheets and pillows were threadbare and old. I chose the continental breakfast for my Platinum amenity. After waiting to be seated for 5 minutes at the nearly empty restaurant, I had some fresh fruit, yogurt and a hard-boiled egg from the buffet. I was told I would be charged for a full breakfast because of my inclusion of the the hard-boiled egg. I returned the egg to my surly waitress. Luckily this was just a one-night stay. If you are planning a vacation, I think you will be greatly disappointed with this hotel. There are many better options on Waikiki.
October 19, 2013
Rated 2 out of 5 by Traveler888 Thse service needs to be improved
One of the night during my stay, the hotel elevators were out of service. No one could tell me how long it would take to fix it. I was waiting almost 1.5 hour at the lobby before I decided to walk up to my room at the 20th floor.
When I was checking out, I made a suggestion to the front desk staff since I hadn't received any apology message from the hotel. But the front desk staff told me that was beyond their control and they had nothing to do with such situation.
I was not even asking for any compensation! But I think the hotel should at least apologize to their customers for the inconvenience caused. As a Platinum member, I have stayed many Sheraton hotels, This time, I am very disappointed.
April 15, 2014
Rated 5 out of 5 by Max14 Great Service
Overall, great service. The only negative is that our room was an "older room" and it did not have a thermostat. During the day, we wanted the room colder, but could not control the temperature.
August 12, 2013
Rated 4 out of 5 by CMorse301 Excellent location
My husband and I really enjoyed the hotel, the morning pastries, and the location. Anything you needed was in walking distance. Our hotel was a few steps from the beach and viewable from our room.
February 13, 2012
Rated 5 out of 5 by Sarah82 Great Hotel
Staff are very helpful and friendly and give great service. Overall an enjoyable experience and would highly recommend this hotel to friends and family. Definitly will be coming back again.
March 13, 2013
Rated 5 out of 5 by Smitchell025 fabulous location and great staff!
We loved being able to walk across the street and lounge at the beach. The pool was well kept and in a great central location! Also, great workout facility with nice view of the pool!
October 28, 2012
Rated 5 out of 5 by septemberlove Excellent, excellent choice!!
We just came back from Hawaii, I highly recommend this hotel, I just can't say enough about the excellent service we received, every aspect of this hotel is just great!!!.
September 23, 2012
Rated 4 out of 5 by Taxchic22 Best location on Waikiki
Great location but the hotel needs some definite updating. The plumbing in the rooms is very old and worn. Leaks and the finish on the faucet is worn off.
September 29, 2013
Rated 2 out of 5 by Lindsey10 Great location but very outdated
This hotel is in a prime location; easy to walk to the beach and restaurants and very close to Diamond Head. The cleaning staff was very thorough and got to our room early every day. However, when we arrived we had asked for a pool view, but also needed early check in because we were going to a wedding. The staff was able to provide a room promptly, which was great, but we were placed in the corner room next to a bunch of high school graduates. We had to be moved to another room because of the noise-this room was a city view because it was all that was available. We were told that the manager would contact us the next morning to work it out, but never got a call. We ended up calling and the only thing they did was drop our nightly rate down to the city view rate. The rooms need improvement big time! Wall paper is peeling off and turning brown and furniture is outdated. Overall, for the price and location it was acceptable, but nothing like the other Starwood hotels we have visited. Staff was friendly though so we can't complain too much. We would love to see this hotel get the attention that all the other Starwoods do!
June 16, 2012
Rated 4 out of 5 by Facilit8 Room facilities
Please do not provide plastic and paper cups for drinking in the room. Please provided decent tea spoons. What you provided to us "cheapen" your Sheraton image !
January 9, 2013
Rated 1 out of 5 by santri Bad category 5 Starwood Property
Rooms - Very small and worn out
Platinum Benefits - None, with no upgrades despite trying with upgrade nights
Staff - okay
Location and Views - poor on Waikiki
June 23, 2012
Rated 4 out of 5 by tg51 Sheraton Princess Kaiulani
Overall a pleasant experience. Most staff were very helpful. Service at hotel bar could be a bit better. Had to walk to bar several times because servers weren't overly attentive. All in all though, I would definately stay again. Great location.
May 20, 2014
Rated 5 out of 5 by Camps Sheraton has always been exemplary
There is good ambience beginning with the lobby, to the charming garden restaurant with great buffet and well chosen Hawaiian entertainers.
October 28, 2012
Rated 5 out of 5 by Goose Staff was very helpful
Staff assisted us in getting ealier access to complimentary suite so we could shower ahead of our flight after we had cehcked out.
August 20, 2012
Rated 5 out of 5 by Fred1 this Hotel is the best.
The Hotel Accommodations were excellent, Reservation Staff, Front Desk Staff and Housekeeping Staff Excellent'
January 10, 2013
Rated 4 out of 5 by A214943 Sheraton PK
Centrally located, good views from the High Ocean View rooms. Second stay, would do again.
August 14, 2013
Rated 5 out of 5 by Dlo62 Great location, friendly staff!
I was recomended to stay at this location.
And I am really happy that I did!
Great Hotel !
September 25, 2012
Rated 1 out of 5 by Borrie This hotel has not great features
Substandard compared with Sheraton Hotels in Australia
October 28, 2012
Rated 1 out of 5 by Ref123 Below Sheraton Standards
Room was not stocked properly with soap and bathing needs when I arrived. As a Gold SPG Member I requested, but only received a morning paper on the last day of my visit. Even in the SPG preferred line, it took about 20 minutes to check out and receive my statement. Finally, parking was only available on the 5th level and the elevator didn't work. Walking up and down 5 flights of stairs every time I needed to get my car was unacceptable. Noise from construction below my balcony made it necessary to keep my door closed at all times. Efforts to reach Hotel Manager Fred Orr were unsuccessful. He never returned my calls! I am an SPG member and come to Hawaii often, but would never stay at the Princess Kaiulani again!
April 18, 2014
Rated 5 out of 5 by Pattydz60 Great Vacation!
My husband and I came to Hawaii to celebrate our 15th Wedding Anniversary. We had a wonderful time and our stay at the Sheraton Princess Kaiulani was great. The hotel is centrally located in Waikiki near all of the major shopping areas, restaurants and the beach. Hotel is a little older, but room was clean, King bed was comfortable and balcony had a great view. Only detractors were the noise from the construction next door and the food is a bit overpriced but that's Waikiki/Hawaii.
May 6, 2014
Rated 3 out of 5 by Rosie46 This hotel is huge
I felt this hotel was just too big. It certainly didn't feel like a luxury resort. The staff was very responsive and professional but the huge crowds in the lobby and lifts was quite off putting
May 18, 2014
Rated 4 out of 5 by Hawaii50 Great Customer Service
We had booked a room for 10 nights at Sheraton PK. After the first night of no sleep because of the backup signals from trucks loading and unloading supplies we inquired about changing rooms. We were told that all rooms were sold out but they would put us on a wait list in case something became available. To our surprise on the second day we received a call from June at the front desk that we could move to another room. She really went the extra mile to make sure we were happy and always had a smile when we walked past. Our room was cleaned nicely every day and housekeeping staff very pleasant. Thanks again to June for making our stay most enjoyable.
February 3, 2013
Rated 3 out of 5 by crealla Hotel is cost effective but you get what you pay for
Room showed signs of wear - in the bathrooom the fixtures had been painted white and the paint was flaking off. Same with ligtht fixtures.
It did have a nice balcony but no sliding screen door so there was potential for birds to fly into the room if you weren't careful
May 14, 2014
Rated 3 out of 5 by dt123 Fifth Stay
The grand old princess is showing her age and it appears the Sheraton is letting her go on as is until the planned remodel.
I always stay here because of the location and the ease of parking. The beds are great as well as the linens but the towles are rather thin and rough. The hotel provided toiletries are third rate at best so it is advised to bring your own. the food is acceptable but seems to be a bit over priced based on other opportunities located very near by. Also, be advise that there is no designated smoking areas what so ever on the property. You have to go on the street if you plan to enjoy a cigar or have a cigerette.
March 4, 2013