Rated 2 out of 5 by Chuck45 Needs updating
Stayed in 2 different rooms at this property, first one the bathtub didn't drain properly, the second one there was no individual thermostat.
Hotel really needs updating and be brought to a Sheraton Standard.
December 18, 2013
Rated 5 out of 5 by ron65 Grand Old Dame
The Princess Kaiulani is perhaps showing her age compared to her splashier siblings in Waikiki, but the staff demonstrates the aloha spirit better than most of those other properties! It is also provides the best value
January 22, 2013
Rated 3 out of 5 by CDMG21 OK
OK but a bit noisy.
Disappointed room internet in compulsory daily charge was not wireless so useless for iphone & ipad (which most people travel with these days).
Booked baggage assistance for checkout but they forgot
March 31, 2013
Rated 1 out of 5 by TheMan Worst Sheraton ever!
I never ever stayed in such a bad Sheraton before.
Very dirty carpet....furniture worn off...no wifi in the room....very noisy room...balcony was used off....total stay was terrible...would never recommend this hotel.
May 19, 2013
Rated 5 out of 5 by LizDJ Hotel is close to everything
Hotel price met our expenses. It is close to everything even if beach is only across the street. It was all worth it. Highly recommend if you want a nice hospitable and friendly staff, if beachfront is not important.
January 21, 2013
Rated 2 out of 5 by Allen58 Service Call and disturbing guest noise
Airconditioner was not working when I arrived in my room. It took three calls and an hour and a half for maintenance to arrive to fix the issue.
Was woken up by noisy guests in the adjacent room after 10pm.
December 9, 2013
Rated 3 out of 5 by GIZMO Mrs Masako Neher
House keeping was very poor. On day two hand soap was not provided and shower floor mat was missing. Cleaning rag was left in sink by maid service. Requested wake up call was not provided. Welcome apple was sour.
April 21, 2013
Rated 4 out of 5 by critty Great location
Just steps from the beach without higher hotel prices. Good place for families. Steps away from shopping and eateries or enjoy food discounts at hotel. Staff helpful but could have smiled more.
Would stay again.
August 13, 2012
Rated 2 out of 5 by HelloSunshine Below Sheration standard
This hotel is the worst I have had with Sheraton. The room is very small, furniture is old, poor soundproofing, room cleanliness is like a motel. Though the staff are friendly just like most of Sheraton hotels.
August 18, 2012
Rated 4 out of 5 by Anakalea This hotel has easy parking.
Located in the heart of Waikiki this hotel has easy parking included in the daily resort fee. No valet parking. WiFi is also easy and included and bottled water every day. We have our new spot in Waikiki!!!
July 15, 2013
Rated 3 out of 5 by maxamil Great Location
We stayed at this hotel at the end of November. The hotel was in a great location - close to shops, the beach and attractions.
The hotel is a bit outdated (decor) but the staff were friendly and courteous.
December 5, 2012
Rated 3 out of 5 by JWren Room comfort
Our room caught every noise and it was very noisy at night. Unable to get milk for coffee. We had 2 double beds instead of a king size bed although we had been told we had been upgraded. No ceiling light.
May 20, 2013
Rated 4 out of 5 by Windyn Gerat Waikiki Hotel
I like to stay ocean front but the costs have exceeded my budget! I will definately stay at the Princess Kauiulani again, the staff were very kind and friendly. I loved the hotel. Thank you so much!
May 14, 2013
Rated 1 out of 5 by Ferny Bad Hotel
The customer service was bad. The line would be huge and if someone asked questions about the line they would be told to stay in line. It was not SPG quality. I will never stay at this hotel again.
June 30, 2012
Rated 4 out of 5 by Rarri62 Hotel staff
The reason we keep coming back to this hotel is the friendly staff, from front desk check-in, pool staff, pool staff and cleaning . All are happy and have treated us with respect and friendliness.
February 1, 2013
Rated 2 out of 5 by Washington Just okay
Not what I expected from a Sheraton expecially for the price. Needs renovation. Bathroom very small and outdated. No valet parking and your lucky if you can find a place to park your rental car.
September 1, 2012
Rated 2 out of 5 by Nuts Was ok
Very noisy room at back of hotel. So a disturbed sleep. Hotel in wing was very tired. Staff were very nice to deal with. Disappointed not what I expected. Pool only open for short hours as well
April 3, 2013
Rated 1 out of 5 by nealnyc Worst hotel experience
Room looks like 1970's Miami Beach decor, and its all original. Carpet was worn and had holes. The worst part was the service. The first two days of my stay the housekeepers came in my room despite the do not disturb sign on the door. The first day they just put the DND sign back behind the door. The second day they must have taken it because it was nowhere to be found. I was not in the room when they came in, but I did not put anything in the safe as i would have. There was money, laptop, ipad etc on the desk. When I called the housekeeping manager they acted like it was no big deal and they said they would take me off the cleaning list for the next day. Then they would not give me anything later than 2PM checkout on any of the three rooms I had booked and I have gold status. Then after I checked out I found out they offered 3PM to someone who was traveling with me who had no status. Just poor service at a below average hotel. Also Honolulu PD seems to allow "women of the night" to use the corner of the street so be advised they are there every night. Seems to be a shady part of the strip.
April 27, 2013
Rated 3 out of 5 by rocketman Great customer service
The front desk people were great VERY friendly along with one of the bell desk person he was great. Virginia who was the cleaning lady did an outstanding job in our rooms making them look good.
March 17, 2013
Rated 2 out of 5 by POOLE location, location, location
STAY AT THIS HOTEL IF YOUR GOAL IS TO BE NEAR THE BEACH AND DUTY FREE AND BOUTIQUE SHOPPING. CUSTOMER SERVICE AT THIS LOCATION IS POOR AND SUB-STANDARD BY SHERATON AND HAWAIIAN STANDARDS.
September 9, 2013
Rated 1 out of 5 by jrjr353 Misleading SPG Property
In desperate need of renovations or perhaps SPG should sell and stick with SW, Surfrider and RH. I am a huge fan of SPG yet this was the worst property I have stayed in since 2011.
December 3, 2013
Rated 4 out of 5 by brudda1 Excellent Poolside Service
Poolside cocktail service was provided by our server Angie. She was considerate, fast, and friendly. She was always trying to exceed our needs while we were spending the day at the pool.
July 20, 2012
Rated 2 out of 5 by mrbb Check in
The check in experience couldn't have been worse.
Was moved from room to occupied room.
The experience should not have happened to anyone much less a repeat customer for over ten years
October 2, 2012
Rated 1 out of 5 by MrLong The Hotel That Sheraton Forgot
My expectatiions were high when I initially booked my room. This was based upon the fact that it was a Shearton hotel. These expectattions were dashed once I actually got to my room. The furniture was old and outdated, as was the carpenting in the rooms and the hallways. The wallpaper was starting to peel in certain spots and my wife wanted to try and find a room at a different hotel. We decided that it would be at a disadvantage because it was so late in the day. We turned on the TV which automatically went to the Sheraton channel. Every Sheraton location that it showed was the type of room that we were expexting from a Sheraton hotel, clean, bright with updated amenities. The Princess Kaiulani, although historic in its foundation needs serious work done immediately. From the balconies that had dirty walls and in some spots crumbling facades to the parking garage which seem to have converted the elevator to a barber shop, this hotel is an embraasment to the Sheraton name. We later took a walk alomg Waikiki and ended up at the Sheraton Waikiki and the difference was way beyond night and day. Never again.
January 14, 2013
Rated 4 out of 5 by MojoPotato Awesome ocean views
Our room(s) were on the 10th floor - a nice upgrade for my dad's 70 Bday. The only drawback was the comedy club one floor above whcih we could clearly hear - it started at 9pm!
September 25, 2012
Rated 4 out of 5 by sam55 nice time in Hawaii
good things ,service ,room ,reception disic ,food
need to improve :need place in the beach not just a towel and chair,need more varieties in the bufffet breakfast and dinner,
January 5, 2013
Rated 2 out of 5 by Nickki this hotel is located in the center of everything
Hrllo Mr. Orr
Our stay was not what we had pictured in our minds and the staff didn't make it any better either. I think i will call your office to discuss in details.
June 19, 2013
Rated 5 out of 5 by Soldier Outstanding stay
We had a great time in Hawaii, which was complimented with an outstanding stay at the Sheraton Princess Kaiulani; great location, restaurant and an outstanding staff.
March 18, 2013
Rated 3 out of 5 by Bill Looking Old
I like staying at Princess Kaiulani Hotel due to its location and have stayed there several times over the years, but it's time for the hotel to get a full makeover.
May 16, 2013
Rated 2 out of 5 by Zeus01 Hotel was below expectations
We were very dissaponted with the cleanliness of our room especially when we found used cleaning cloths and our bath waste water was not running off in our bath tub.
April 7, 2013