Rated 1 out of 5 by Arwest The Most Outdated Hotel I've stayed at in Hawaii
The Hotel is like stepping back to 1970. As an Elite SPG member you are offered nothing to make you want to stay at this hotel ever again.
April 25, 2013
Rated 4 out of 5 by RegMerc Spring Break Vacation
Very Good hotel. I enjoyed my stay. Clean room and fair prices. I would definitely recommend this hotel to any of my friends and family.
March 31, 2013
Rated 4 out of 5 by Banvan great location!!
Sheraton Princess Kaiulani is wonderful location!!!! Everything is just out of the hotel..it's comfortable and satisfied..
September 9, 2013
Rated 5 out of 5 by Jaimeyalex1 Nice Hotel
I got an excellent rate with parking included, I had a lot of fun time staff members were super helpful. I would dedinetly go again.
November 13, 2012
Rated 3 out of 5 by EvelynT The hotel has good location
It is next to international market place so very convenient. We would like to stay at beachfront though the next time we visit HI.
February 13, 2013
Rated 4 out of 5 by LABusinessman Honorable hotel
The manager and staff made my latest stay a very comfortable stay even with my busy business schedule while staying at the hotel.
October 22, 2012
Rated 4 out of 5 by BillL42 Good hotel, great location
The hotel was a nice place to stay for a few days in Honolulu. The rooms were a bit dated but well maintained and clean.
August 29, 2013
Rated 3 out of 5 by ridr Hotel is worn
My reserved room type was not available upon arrival and the hotel was full. I was disappointed especially as a platinum member.
November 6, 2012
Rated 5 out of 5 by Davy Best kept secret on Waikiki
The location and access was matched by the great room with an ocean front balcony overlooking Waikiki and downtown. Great value.
November 16, 2012
Rated 4 out of 5 by ttkgmi Mostly good stay at the Princess Kaiulani
large king size bed is comfortable with nice ocean views. Only drawbacks are the thin walls and old tiling in the bathroom
January 13, 2013
Rated 4 out of 5 by Andrew82 good value for money
good value for money, but lower floor is not good.
November 25, 2013
Rated 4 out of 5 by Dj5619 Nice hotel
nice hotel - i would stay there again. The staff could be a little bit more cheerful. The pool staff was excellent!
December 12, 2012
Rated 4 out of 5 by TRISHie location
The hotel is in a wonderful location and the staff have/give ALOHA. Rooms are small and noisy. Good vacation value.
December 2, 2012
Rated 5 out of 5 by JLamar Great
Incredible location, great beds and bedding, and a helpful and friendly staff. Excellent hotel for the price paid.
June 25, 2012
Rated 5 out of 5 by MJ01 Best location and great service
This hotel has a great location in teh center of Waikiki. All the employees aprovide great service with a smile.
February 19, 2013
Rated 4 out of 5 by CocoBN Excellent Customer Service
The staff at the Princess Kaiulani are always helpful and extremely nice. They make this hotel worth the stay!!
April 20, 2013
Rated 1 out of 5 by SDSteve Business Travels Avoid This Hotel
I stay in hotels over 100 nights per year and travel to Hawaii every 6 weeks for work.This hotel was recommended to me as suitable for a business traveler. Upon my arrival to the room on what was supposed to be the renovated tower I discovered that there was little or no usable desk space and no chair in the room. My laptop had to share a small space with the TV and coffee service (which went on the floor). Waiting 30 minutes after calling Guest Services an arm chair that looked from the 60s was brought up. It was unsuitable (too low) to sit in and work effectively at what little space on the desk. The room had very little sound proofing. I heard everything in the hallway and everything from outside even with my sliding glass door shut. The garbage trucks were very loud each morning. The food was marginal at best and the service was average.
I did appreciate the check in/out as that was very quick and this was one of the few hotels that emailed me by charges immediately upon request. The comfort of the bed was a plus and that the resort charge included parking and internet and was a lot less expensive that other local hotels.
I don't think I will be staying her eagain.
July 3, 2012
Rated 5 out of 5 by Akau2013 Mahalo Nui!....To the professional Staff!!!!
The entire staff - From the Front Desk, Bell Desk to the maids......professionalism with the touch of ALOHA!
July 1, 2013
Rated 2 out of 5 by Waikikifamily8 Needs to be renovated
The hotel looks kind of old. It needs remodeling and new carpet. The bathroom smells like a sewer.
July 25, 2013
Rated 4 out of 5 by Patty71 Great deal
Lovely setting, friendly and efficient staff, great location for in and out with ease, great bedding.
January 27, 2013
Rated 4 out of 5 by mrbb Rooms and flooring need improvement
Vents in bathroom are covered with dust and debris.
Sink has a smell.
Bath tub drain was clogged.
January 31, 2013
Rated 4 out of 5 by hollywood hollywood
i found the hotels location wonderful for our needs everyone was friendly and show was great !!!!
October 12, 2012
Rated 4 out of 5 by ria2208 Excellent location for the price!
This hotel is a a great location for the value, very close to the beach, market, food and shops!
December 28, 2012
Rated 2 out of 5 by Whitemax disappointed
place is very old and in need of major overhaul. By far the worst Sheraton we've stayed at !
February 17, 2013
Rated 4 out of 5 by dave682 check in
upon checking in, room that was assigned was not ready and had to be assigned another room.
November 25, 2012
Rated 4 out of 5 by Rog14 This Hotel has great features
A swarm of termites interrupted on night of my stay. Very annoying. Otherwise "Perfecto"!
October 15, 2012
Rated 4 out of 5 by wahine808 housekeeping
very helpful, when i called front desk to have extra blankets, they came right away.
September 17, 2012
Rated 2 out of 5 by DH30 This hotel needs improvement
The service was need improvement from the front desk and also the F & B service...
June 23, 2012
Rated 3 out of 5 by bingo11 needs improvement
very noisy. took 2 days to sort out air conditioning. for the price not great.
September 21, 2012
Rated 5 out of 5 by Jimbo Home Away from Home
The staff takes the time to know you and makes you feel like a family friend.
February 27, 2013