Rated 4 out of 5 by Damian14 excellent value.
We just spent 3 nights in February at this hotel. The hotel itself is old and a little dated, but really clean. The staff blew us away with their happy, easy going and very helpful attitudes.
For a hotel 1 block off the beach front, it is an excellent value. The room was very clean and comfortable.
February 25, 2014
Rated 1 out of 5 by FrequentFlyerGuy What a dump
This hotel hasn't been updated in forever. Nothing inside fits the Sheraton brand standard. The carpets, bathrooms and walls are soiled and stained. The hotel is very large and there is no personal attention or sense of urgency with the staff. There are lines for everything. They don't even have the regular shower head or bed. There is a very loud and touristy dinner show at the pool at night, so don't plan on falling asleep before 10pm. The food is ludicrously over priced. No SPG recognition beyond a higher floor. No club lounge. Poor wifi signal.
Across the street from the beach. Get up early and you'll have all of it to yourself. Sleep in and there won't be a spot to lay down. Hotel doesn't provide anything for the beach though.
November 8, 2011
Rated 5 out of 5 by MiaL Great Location and Staff
I attended a meeting at this hotel and the location was really great. Right in the heart of the shopping/restaurant district. The staff attending to the meeting (Alejandra, Kevin, Greg, Richard) were all very efficient and wonderful to work with. The meeting rooms were set as requested and they were there to meet our every need. Their professionalism allowed for a great meeting.
February 24, 2014
Rated 1 out of 5 by fred1939 This hotel is a dump
the furniture in my room is mismatched, scratched and inadequate. Storage space is nearly nonexistent and there is no counter in bathroom Bathroom light fixture is corroded. Elevator is filthy. Staffing at registration desk is minimal. My Starwood Preferred line at check-in waited for service much longer than did other guests. My wife and I have stayed at dozens of other Starwood properties and until now have never seen any so dated and tired as this one
October 23, 2011
Rated 1 out of 5 by MrClean Simply unacceptable!!!
SPG should immediately downgrade this facility to a Category II and list on the website that it is scheduled to close for renovations beginning the fall of 2014 if they want to keep their well earned reputation in tack. The property has issues at every turn from the cheap plastic chairs poolside, the stained carpets and chipped paint throughout, too the ridiculously poor conditions of the premier room that I was upgraded to. To wit my one-year old never left the bed as her touching that floor was not an option. Fortunately, we were only there for a single night and the company was paying. Had this been a week-long stay or a reservation that I had paid for with my funds/points I would have been simply livid. With that being said, the location is second only to SPG’s other three beach front properties and if the renovations result in a facility on par with those three properties then a Category V rating will be well deserved again in 2015 upon their completion.
February 11, 2014
Rated 3 out of 5 by Ericb princess kaiulani
This was my third stay here and I was very disappointed in several ways. They had a room ready when I arrived early in the day but I had to downgrade my room to a different building to get it because of electrical problems in the area I reserved. When we returned to our room after 4 pm the next day, room service had still not cleaned the room. The breakfast bufffet was really terrible and over priced. The pancakes were dried out & hard, eggs cold and hard.
November 10, 2011
Rated 1 out of 5 by Matt Terrible Hotel, Lousy Management
As a Platinum member I don't expect a closet that barely fits a bed. Also the view that I had out my window was a drain pipe and a wall. If I looked to the side I could see a parking garage. Hotel Manager refused to give me a better room, even after clerk told me that many better rooms were available. The furniture was damaged and very old.
November 15, 2011
Rated 2 out of 5 by WorldSPGPlatinum It's not the staff...it's the hotel
This is seriously lacking Starwood standards by all means... especially since it's SPG category rated 5!
The Good: The staff are excellent! They go out of their way to make sure my needs are met (still at the hotel as I'm writing this review). They're friendly and courteous - excellent welcome from my incredibly busy travel to relax with my family - a reward for us all!
The Bad: The hotel is seriously outdated. At first, I started to take note of chipping paints, peeling wall paper, moldy ceiling, stained carpet, dirty bathroom, flies in the buffet (fruit) and pigeons that stare at you on your breakfast table and you have to fend off (protect your meal from the birds!)... I simply ran out of things to note and will just say - this is by far one of the worst Starwood Property that I've stayed at anywhere in the world!
SPG - Please Please Please - renovate this property! It is unfair to the staff that try to make up for this serious gap in facility quality and it's incredibly disappointing to us/the loyal SPG customer that choose this property simply because it's SPG vs. other hotels here.... Please...
September 4, 2013