Sheraton Princess Kaiulani

  • 120 Kaiulani Ave
  • Honolulu,
  • Hawaii
  • 96815
  • United States
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Rated 3.2 out of 5 by 457 reviewers.
Rated 3 out of 5 by Amazing views! Overall, the our stay was pretty comfortable. My husband and I travel frequently and for our first time in Hawaii, the hotel was average. We could have done without the smell of cigarette smoke. The rooms need some updating, as well as the hotel in general, but the views and location cannot be beat. The staff was very accommodating and Marsha, at the activity desk, was simply amazing. She helped us to make every moment memorable. Next visit, hopefully as a Starwood Points member we can get a room on a higher floor. September 12, 2012
Rated 2 out of 5 by Rude staff Room had no face cloths. Shower curtain smelled of mold. Traveling partner who is a gold member received a suite upgrade whereas I did not receive any upgrade. (Unless you count "high floor"... big deal) there are no perks to being platinum at this hotel. Despite having "do not disturb" sign on door I received a phone call while i was trying to rest asking if I want my room serviced, then I received a visit from housekeeping (who knocked so rudely it like I owed money) asking the same question. He was rude also. January 13, 2013
Rated 3 out of 5 by Could have been better We returned to Princess Kaiulani hotel after our great stay in 2008. We were upgraded to Oceanview room and like the resort fee. Other than that, the stay was forgettable. Upon arrival, no one offered to help with bags until I had already brought them to the lobby. At checkout, the Starwood Preferred Checkout line took 30 mins to attend to me and then rather than pleasantly ask me my status, the young lady barked at me " are you gold/platinum" not even thank you for waiting or thank you for being lifetime gold. May 18, 2013
Rated 4 out of 5 by room 1030 Our room smelt of mould. Travelled with my mum who has stayed in this hotel for the last 3 years in a row. We won't be returning due to the smell and staff were a little slow with service. We arrived at 8am and didn;t get a room will 3pm. I understand check in is later in the day, but the hotel wasn;t full and we had travelled from Australia to Hawaii with a 3 year old. We also had a fresh bruit basket delivered to our room, only to discover the fruit was mouldy/green. I returned it to reception straight away. March 6, 2013
Rated 3 out of 5 by Good bang for the buck The PK is an older property in the heart of Waikiki. You'll not find a better rate at neighbor hotels. The housekeeping does a great job and most of the staff is friendly. Some at the Pikake Terrace can be rude and very slow. Others are jewels which is usually the case. The nightly show is a nice way to end the day. The beach service is very nice. Chilled apples, oranges and bottles of water are a thoughtful touch. The PK is like a favored aloha shirt...a little worn but still you reach for it every time! June 21, 2012
Rated 1 out of 5 by Not up to Starwood Standards Price is good for location, but property is worn out and lacks upkeep. Rooms have not been renovated since 70's. Resort fee is absurd and offers no value to SPG Elite. At check out asked about the discount on dinning included in my room rate, Front officer manager who was checking me out said "oops' but then after calculating it with a calculator was no where close to correct, I had to ask her to calculate again two additional times. Good Location, good price, only wish they came up to Starwood standards. September 8, 2012
Rated 2 out of 5 by SPG Restaurant Discount I had lunch at the hotel restaurant and dinner at Kai Market in Sheraton Waikiki but didn't recieve the below discount and told the discount only applies if accommodation is booked under SPG rate!! *Quote* Whether at home and on the road, SPG members receive an exclusive discount at more than 500 restaurants and bars worldwide, Starpoints® for dining experiences, and the chance to win an around the world VIP culinary journey with a SPG members-only sweepstakes “Around the World in 5 Meals." *Unquote* August 6, 2012
Rated 2 out of 5 by If you need to go cheap....... this is your place. no elevators to 5 story parking lot, along with cramped spaces. asked for balcony chairs on lanai, and they were never delivered. no fresh fish at dinner, except for overpriced buffet. no SPG floor, or should I say, none offered to me. toilet flooded at 3 AM, maintenance did not inform housekeeping to properly clean and sanitize bathroom floor. Yucky wet towels all over bathroom floor in morning. Pool closed at 7PM, so no after dinner swim time. Only flat sheets on mattress, so every night they would come completely detached. no robes. housekeeper did not refill ice bags after using ice bucket. Actually, every day, housekeeping missed something. interesting. This is a category 5 property, and I expected better. If it were rated lower, that would be more appropriate September 1, 2012
Rated 3 out of 5 by It's just OK I have stayed at the PK many times. I am disappointed by how Platinum members are treated and the lack of Platinum amenities. I literally had to ask. I was assigned a room that was not upgraded. I'm glad the hotel is scheduled for upgrading because it has lost it currency. March 2, 2014
Rated 4 out of 5 by Loved the infinity pool This was the first time I stayed at this hotel. The staff were very helpful and friendly. I arrived at my hotel before the published check in time. They were able to give me a room early and I received a partial ocean view. That was great. The view from the infinity pool was awesome. It's also an adults only pool. Which is nice if you just want to relax. The only issue I had was with the dinner buffet. There wasn't a published price for the dinner. So, when I got the bill. I was a little shocked. July 2, 2012
Rated 4 out of 5 by excellent value. We just spent 3 nights in February at this hotel. The hotel itself is old and a little dated, but really clean. The staff blew us away with their happy, easy going and very helpful attitudes. For a hotel 1 block off the beach front, it is an excellent value. The room was very clean and comfortable. February 25, 2014
Rated 2 out of 5 by Hotel is getting old and so does the service I have stayed at this hotel a couple times now but the last stay was absolutely horrible. The hotel is getting very old and the staff there is slow and not very customer friendly. The internet in the rooms doesn't work and the food at the hotel is way overpriced for the quality. The bathrooms is literally falling apart. After 3 days I couldn't take it anymore and moved to another star woods hotel on the beach. What a difference wow. I am not staying at princess ever again. November 29, 2013
Rated 4 out of 5 by Great location, outstanding customer service It is an older hotel, the rooms are small and cramped but we made the most of it. We ended up changing rooms after the first night, the tower rooms are not completely renovated also the outside noise level was quite intense at times. We moved to a more updated room on the pool side with a great view of the ocean, most quiet room I've ever had. The front desk staff handled our request with ease and pleasantness. The staff exceeded our expectations in every way. The daily FREE programs and events were very nice, from the lei making classes to the pineapple tasting. The nightly entertainment was awesome we enjoyed every evening while dinning. Overall one of the best stays I had, just what I expected when booking our family vacation this year to Hawaii. THANK Sheraton PK, you all made it happen for us. July 20, 2013
Rated 4 out of 5 by 2nd stay is not as expected We stayed 3 nights (Sept 7,8,9) before travelled to Maui, the first 3 nights were great. We retuned for another 2 nights (Sept 12, 13), checked in late on Sept 12 and I did not have time to do much other than going straight to bed. The morning after, I saw a crochroach on the wall, We had to packed and moved to another room. The new room was nice but it faces the pool and the door to the bacony is extremely heavy to open. We did not want to move again as we did not have much time left. September 17, 2012
Rated 3 out of 5 by GREAT LOCATION The bathroom sink drain has a foul odor whenever you turn the tap on and the water goes down the drain, the smell comes back up at you. Two years ago we complained to the Guest services, and the put something down the sink, but it really didn't stop the smell. This year it is worse. Both rooms were High Ocean View Tower. Now there is a mandatory daily resort fee on top of the room rate that is going higher all the time and the hotel is not being upkept to warrant the price increases. October 23, 2012
Rated 3 out of 5 by Smoking smell in room, loud noise, basic amenities This hotel did NOT live up to Sheraton standards. 1) My room was "drenched" in cigarette smell. It was coming through the walls. I HATE cigarettes. I book with Sheraton because normally there is no cigarette smell. I was shocked to be overwhelmed by cigarette smell. I immediately got a headache from the smell, which lasted me over a day. 2) the elevators were constantly being abused by tourists. they would ride the elevator for two floors, ie 9th floor to 11th floor. This happened too many times to be excusable 3) the room was overall basic. not that clean, the carpet felt old. they didn't provide me new soap, or shampoos. it was simply not that clean (which I expect from all other sheraton hotels) 4) parking was very confusing. the signs in the parking lot did not properly direct me to the elevator. December 7, 2012
Rated 2 out of 5 by Facilities grossly outdated This Sheraton does not meet the standard I have come to expect from Starwood hotels. The room in which I stayed was very outdated in terms of facilities - dirty AC with pieces falling off it was shrouded by skimpy wood paneling, the desk was sticky, bathroom felt 20 years behind in style compared with most Sheratons. Also, as a business traveler, I was hamstrung when the internet went out for an entire evening during my stay. I will not be recommending or returning to this hotel. September 4, 2012
Rated 1 out of 5 by hotel needs help This hotel is not up to Sheraton standards.The room we were given has not been refurbished since the 70's.Totally unacceptable.Air conditioning was bearly working.The checkin process took over one hour.They told us room not ready but they meant the room in the old tower not ready.Other people were coming up and getting into their room but we had to wait till the worst room in the hotel was ready.Great way To treat a SPG member.This whole experience has turned us off Sheraton! October 31, 2012
Rated 2 out of 5 by Not my typical experience I travel alot and I usually prefer to stay at this hotel. Usually I have an excellent experience, however this stay was not the best. I was upgraded to a suite which I was ecstatic about. I was out most of the day, but when I came back I found that the room was infested with Mosquitos. I tried to call down to the front desk but neither if the phones worked in my room. I proceed to kill at least Dow dozen Mosquitos before I lost count. I had to get up at 3:00am so I went to bed around 8. At about 9:00pm my fire alarm started beeping because of low batteries. A maintenance person came up to fix it, but this was but a great stay to say the least. I told the front desk attrndant at check out and wasnt even offered an appology. He just saud "ya, its humid so there are misquotos". Hopefully next time will be better. May 4, 2013
Rated 2 out of 5 by Average hotel This hotel is very expensive for what it is. Resort fee too expensive. The rooms are very outdated, the tea/coffee was not stocked daily. Our room was extremely noisey, music playing by the pool till at least 1030pm every night. As a pregnant woman I thought I was coming to relax, not a hotel for this. Our floor was non-smoking and our neighbours were smoking and extremely noisey at ridiculous hours. The reception/security handled the situations as best they could. September 1, 2013
Rated 3 out of 5 by Not as great as in the past I was impressed with the desk staff from checkin to check out. I found the pool staff a little bit cheeky one morning. I was quite disappointed in the daily cleaning of our room. As well from the time we checked in to checked out, there was a coffee cup on our floor just outside the elevator. I was surprised to see this day after day. I thought I should pick it up but at the same time used it as a gage to know if that part of the floor was being tended to. October 31, 2013
Rated 1 out of 5 by Cannot Get In My Room After a long hard day at work, the key card would not work and I got for my inconvenience was a free drink at the bar. Several teams of people were involved-- security, front desk, engineers, back and forth these same people were called back again. Only for a 'comfort manager' to have one drink comp'd at 'last call' at the bar. This place needs a renovation--QUICKLY. And you need to learn how to treat all customers better--including your gold members. November 6, 2013
Rated 2 out of 5 by This hotel is outdated This hotel is in a great location but that is the only plus. The bathroom had mold around the faucets and on the tile. There were lots of dirt/dust in the corners. We did not feel comfortable taking showers wore flip flops during shower. The drain in the sink was clogged....water was very slow to drain out. The room itself was okay. The beds were comfortable. I was noisy..you could here the people in the next room and the doors had to be slammed to close. December 28, 2012
Rated 4 out of 5 by Front Desk Staff I stayed at this property in August 2013. I enjoyed my stay. I must recognize the front desk staff UYEN and PING for their excellent service. They are excellent working at the front desk and they go the extra mile to make sure that guests are welcome properly. Even though the property looks dated, the staff make a big difference in trying to make you feel welcome. I must say that the rooms/hotel can use some renovation to bring the property to date. September 18, 2013
Rated 5 out of 5 by GREAT LOCATION When we initially saw our room, we were a little disappointed in the small size, and considered an upgrade. Since the hotel was full and no upgrades were available, we decided to make the best of it. Turns out that the excellent location of the hotel, and the value for the money we paid for our vacation package through American Airlines vacations made it the best vacation we could have asked for. Absolutely pleased with the accommodations and location. July 7, 2012
Rated 3 out of 5 by Good site beach access The hotel was clean and well managed and the staff professional however the room was "tired " looking belonging to the 1960s era.. The bathroom although clean was old and depressing. The air-conditioner didn't work for most of our stay. The room faced onto the hotels plant-rooms of adjoining properties and was unbearably noisy and required earplugs at night to sleep. January 19, 2014
Rated 2 out of 5 by Disappointed! Hotel was totally not what we expected for being a Sheraton. First off, check-in took forever, then they charged my credit card when they weren't supposed to (they did though take care of it the same day) , everyday there was one of the 2 elevators that were not working. The rooms were small and the bathrooms looked like you were in a public restroom. Toilet leaked and faucets were a bit rusty. Hotel defenitely needs some updating . The a/c didn't work well either so don't go in the hotter/ more humid months. Other than that, the bed was comfy and the housekeepers were nice. I knew we weren't staying at a 5 star hotel but I do like to feel a little comfy when I'm on vacation . I expected a little more from a Sheraton and the $ 18 /day Resort fee they charge for water and a newspaper is defenitely not worth it because a resort it is not! November 20, 2012
Rated 3 out of 5 by Location is excellent The location is excellent but the property needs to be upgraded. The bathtub was chipped and gray, the lampshade had a large brown stain, the duvet cover had stains and I had to request replacement twice before it was done. The staff are pleasant and helpful but the overall condition of the property should be upgraded. The remote for the tv was sticky and the sleeper/timer function did not work. The pool area is too crowded -- perhaps another pool? January 18, 2013
Rated 3 out of 5 by A cheap option on Waikiki This hotel was certainly affordable and also had great Christmas decor (giant gingerbread village and decorating classes for kids). However, I was definitely disappointed when I arrived as the property feels very dated, and is not right on the beach, and the pool looked unimpressive. I really wished I'd chosen another Starwood property (though that would have been much more expensive). Again, this was affordable and comfortable but not luxurious. December 22, 2012
Rated 1 out of 5 by Skip this place In short...we stayed for our wedding along with 12 of our guests. Most of the staff was unhelpful and rude. Our room was less than expected, the sink leaked and tub didn't drain. The wifi didn't work but we had to pay resort fees anyway. After constant contact with the hotel and guest services nothing could be done to reconcile our stay. I would gladly skip this hotel and Sheraton for continuity giving me the run around on something so trivial. April 22, 2013
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