Rated 3 out of 5 by berta1 problems in my room
the room I was in, I guess was in the old side of the building because your AC does not work. I have called and a representative came and set the AC to the lowest but it was still hot in the room with the sliding door shut so I had to leave the doors open while we were there and slept.
We asked another representative who was walking by and asked him to check but I felt as if he had no time for us because we told him the problem that it is not blowing air out on a higher speed and he did try but I think we interrupted him to where ever he was heading off to because he was anxious to leave our room.
August 14, 2014
Rated 1 out of 5 by FrequentFlyerGuy What a dump
This hotel hasn't been updated in forever. Nothing inside fits the Sheraton brand standard. The carpets, bathrooms and walls are soiled and stained. The hotel is very large and there is no personal attention or sense of urgency with the staff. There are lines for everything. They don't even have the regular shower head or bed. There is a very loud and touristy dinner show at the pool at night, so don't plan on falling asleep before 10pm. The food is ludicrously over priced. No SPG recognition beyond a higher floor. No club lounge. Poor wifi signal.
Across the street from the beach. Get up early and you'll have all of it to yourself. Sleep in and there won't be a spot to lay down. Hotel doesn't provide anything for the beach though.
November 8, 2011
Rated 1 out of 5 by fred1939 This hotel is a dump
the furniture in my room is mismatched, scratched and inadequate. Storage space is nearly nonexistent and there is no counter in bathroom Bathroom light fixture is corroded. Elevator is filthy. Staffing at registration desk is minimal. My Starwood Preferred line at check-in waited for service much longer than did other guests. My wife and I have stayed at dozens of other Starwood properties and until now have never seen any so dated and tired as this one
October 23, 2011
Rated 3 out of 5 by Ericb princess kaiulani
This was my third stay here and I was very disappointed in several ways. They had a room ready when I arrived early in the day but I had to downgrade my room to a different building to get it because of electrical problems in the area I reserved. When we returned to our room after 4 pm the next day, room service had still not cleaned the room. The breakfast bufffet was really terrible and over priced. The pancakes were dried out & hard, eggs cold and hard.
November 10, 2011
Rated 2 out of 5 by Nikita Needs Serious Improvement or Demolishment
This hotel is rather well placed being located second-line to the beach, within walking distance of boutiques and other shops including an abundance of ABC Stores allowing access to food and beverages 24/7. Unfortunately that is all that is good about this hotel.
The hotel has 2 main wings. One contains extremely outdated, 70's styled rooms with a large amount of space creating an empty feel. The toilet is old, dirty, the shower is in the very narrow bathtub causing you to touch the dirty curtains all the time and the toilet seat is extremely uncomfortable and pokes you constantly. The other wing has a more updated and new style but unlike the other wing the room feels crammed and with a ridiculous amount of space left for the balcony, can not give more feedback as I did not stay in this room but looked inside one.
The breakfast this hotel offers has a limited selection but complements the level of luxury this hotel offers. I had the continental breakfast which offered me fruit, muesli, buns and cereal (selection of 4 different types of corn flakes). The food itself was fine and the bun selection almost made up for everything else. Half of the dishes were dirty and would run out quickly and the staff would be very slow to top them up for use and the same goes for the food itself. That wasn't even the worst thing about this breakfast, through out the duration of my stay there was construction right next to the tables and the noise was unbearable making even conversation a task.
The service is slow and unresponsive, there have been 2 instances that Guest Services didn't even pick up when I called and the check in at midnight without another single guest in sight took 20 minutes.
The hotel also has a $26.18 USD daily mandatory fee per room which offers the following: (quoting the official resort charge list)
- Free high speed internet access
--- The Internet was decent.
- Self-parking for one vehicle
--- Provided as promised
- Unlimited local and 1-800 calls, up to 60 min of long distance
--- Kind of useless feature but nevertheless still there
- Two bottles of water per day
--- Provided as promised
- Children 5 and under eat free from kids menu with paying adult
---Good for families with little kids
- Big kahuna beach service (use of sand chair and fresh towels)
--- You had to CARRY the chairs to the beach
--- The pool is a tiny oval which goes to 8 feet deep, why? To receive towels you need 'Towel Cards' which is a real hassle especially if you forget your cards in your room you have to go and get them or even worse lose them.
- Fruit and water provided twice daily between 10am and 2pm when seated in designated area on Waikiki beach with 4 free cocktails (4 coupons given upon arrival)
--- Didn't use this feature, can not give more feedback
- Portrait done by professional photographer
--- You had to book in advance which is a hassle for a 15-20 minute session of taking pictures.
All the features above are really not worth the daily fee ESPECIALLY for SPG Platinum guests which I am as you would be offered most of these anyway as SPG recognition.
All in all, for future trips to Hawaii I will try and avoid this hotel at all costs.
August 15, 2014
Rated 5 out of 5 by Smithy66 This hotel is well appointed and supplies all necessities for a great holiday
This hotel was instrumental in making our holiday a great experience. The staff were friendly and approachable the Hotel is located in the best position for both beach and shopping and our room was comfortable and had a fantastic view of the beach and Diamond Head. I would highly recommend this venue to anyone visiting Hawaii for either business or pleasure.
July 29, 2014
Rated 5 out of 5 by TeamBrown2014 A great home away from home!
My family and I enjoyed our stay. We stay here very time we get a chance. Highly recommend.
July 29, 2014
Rated 3 out of 5 by myhira pikake terrace
pikake terrace has dirty plates - terrible. My wife told our waitress that her coffee cup plate was dirty. Instead of replacing it, she said that it was stained. During our meal, an ant trail formed on our table. The plates in the buffet line were dirty. The two plates at the top had "old" rice.
August 10, 2014