Rated 1 out of 5 by Ref123 Below Sheraton Standards
Room was not stocked properly with soap and bathing needs when I arrived. As a Gold SPG Member I requested, but only received a morning paper on the last day of my visit. Even in the SPG preferred line, it took about 20 minutes to check out and receive my statement. Finally, parking was only available on the 5th level and the elevator didn't work. Walking up and down 5 flights of stairs every time I needed to get my car was unacceptable. Noise from construction below my balcony made it necessary to keep my door closed at all times. Efforts to reach Hotel Manager Fred Orr were unsuccessful. He never returned my calls! I am an SPG member and come to Hawaii often, but would never stay at the Princess Kaiulani again!
April 18, 2014
Rated 3 out of 5 by Tetrawitch57 Excellent bedding
The bedding was superior and so comfortable. However everything else was shabby and badly in need of update. The sliding door to the balcony needed an Olympic weightlifter to move it, let alone open it. There are massive building projects going on in the vicinity and the noise on our side of the building commenced at 6.30am thru to 5.30pm-not the hotels fault, but I feel they should try to accommodate their guests away from this area if rooms are available.
April 17, 2014
Rated 2 out of 5 by Fresh4Lfe Run down tired room
I'll start of on a positive note. The staff is wonderful and friendly and the food is great.
Unfortunately, the rooms need to be stripped down, re-done and over-haulted. The bathroom is dated and shows its wear in a bad way. Rugs need to be pulled up, balcony should be stripped down and redone. Walls show its seen better days. The cleanest thing in the room was the bed sheets Thank God.
The hotel is in a good location but the interior needs to match its location. Again, Staff is great...the building not so much.
April 17, 2014
Rated 2 out of 5 by Traveler888 Thse service needs to be improved
One of the night during my stay, the hotel elevators were out of service. No one could tell me how long it would take to fix it. I was waiting almost 1.5 hour at the lobby before I decided to walk up to my room at the 20th floor.
When I was checking out, I made a suggestion to the front desk staff since I hadn't received any apology message from the hotel. But the front desk staff told me that was beyond their control and they had nothing to do with such situation.
I was not even asking for any compensation! But I think the hotel should at least apologize to their customers for the inconvenience caused. As a Platinum member, I have stayed many Sheraton hotels, This time, I am very disappointed.
April 15, 2014
Rated 2 out of 5 by SonyaJim Not a bad place but needs work
First I must begin by saying we had the nicest maids ever encountered in a hotel, they were polite and helpful.
The front desk staff and concierge personnel were a different story. On several occasions when we went to them for help we were made to feel like they did not have time for us and they were abrupt and rude.
In the room our toilet ran on and on if we did not mess with the handle to stop it from doing this. The building is old and seems to need some improvements just in general. We were quite disappointed in the very short pool hours. Never in my life have I encountered a place that closed the pool so early (6:00 p.m.) or that opened their bar/restaurant so late (11:00a.m.).
We will look for a different place for our next trip to Hawaii.
Our SPG status did get us one nice perk, that was the use of hospitality room for clean up before our late night flight. It did not allow us a late check out though.
April 15, 2014
Rated 4 out of 5 by Dick1934 Getting There
Wow, your parking is around the corner' which comes as a surprise. There are mostly one way streets. The street signs are badly placed and hard to read. Lots of wasted driving and frustration getting there. Suggest you publish a map of JUST nearby streets and their direction with the location of the parking lot included
April 9, 2014
Rated 4 out of 5 by Anniesafasfasdf SPG - Princess Sheraton
Location was excellent in terms of proximity to the beach; however, since it's a busy city, you're constantly hearing sirens no matter what so that can be a bit distracting at night. Staff very amenable.
On April 8th, the power went out for a few seconds and the elevator to our room (25th floor) did not work. Although the staff tried their best and gave patrons a 15% discount on cafe items for those who didn't want to trek up the stairs, it was definitely a setback. Since we were checking out the next morning, we were concerned that the elevator would not be working in time and had to plan about how we would bring our heavy suitcases down 25 flights of stairs. Although the situation was remedied, the undue stress was an interruption during our vacation.
If it was not for this, everything else would have been great but it put a damper on vacation.
April 9, 2014
Rated 5 out of 5 by June55 Friendly
Convenient location. Friendly staff.
April 8, 2014
Rated 5 out of 5 by Waikiki3 This hotel has great comfort, location and friendly staff
I love this hotel. The beds are incredibly clean and comfortable and the staff is extremely helpful and it is conveniently located near Waikiki beach.
April 7, 2014
Rated 3 out of 5 by NorseGirl Staff Worked Well to Correct Problems
Check-in, I believe, is 4:00 p.m. Our flight to Hawaii was cancelled due to fog and we had a miserable travel day, being delayed, rerouted, reticketed, security checked again, and running for flights. When we arrived at the hotel around 6:00 p.m. (10:00 our home time, when we had been awake since 3:30 a.m. in our home state), our room was not ready! We were offered a room with a full ocean view but two queen beds. This was our first trip to Hawaii, and it was no accident I paid for a king bed. Fortunately, the member of your staff who was helping us found a really good solution: she gave us extra drink coupons and coupons for a free dinner. We had the excellent buffet in the restaurant, some alcohol, and next thing you know, the staff member was there with our room keys. The room was very average, but all your staff members were exceptionally good.
April 7, 2014
Rated 4 out of 5 by GitanaLIbre ***
Hotel is adequate...sometimes housekeeping forgets to restock water and toiletries.
April 6, 2014
Rated 3 out of 5 by aldo63 The hotel has a great location.
I know that the hotel has been on the cusp of renovation or replacement. Knowing that, I understand the poor state of room furnishings and upkeep. Nonetheless we returned there because of the many other positive features noted below. It is important to have the internet capability as well but for goodness sake, replace the keyboards with units that don't have the letters worn off. We enjoy the people and the cocktail area.
April 3, 2014
Rated 2 out of 5 by Jackie19 Bathrooms downstairs need updates
the restroom facility downstairs need to be updated,some toliets would not flush.
Need place with tables and chairs to sit and
eat with outside food. Waitress very slow to serve.
April 2, 2014
Rated 5 out of 5 by ewolff9548 awesome experience
My son lives in Waikiki and we enjoy visiting 4-5 times a year - the Kaiulani is in close proximity to his home and work so he is able to stay with us and enjoy a "stay-cation" the hotel goes above and beyond to make everything a positive experience. The rooms are accomodating and so comfortable - just what we needed. Everything is close by - beaches, shopping, great dining or we have chosen to just relax by the hotel pool. We appreciate the affordability while still maintaining the Sheraton expectations. We will return again and again!
April 1, 2014
Rated 5 out of 5 by Andy50Sue50 Andy
We went there for our vacation. The staff was very friendly and engaging to make sure all of our needs where met. The room was very comfortable and always clean. The food was great and loved eating at the pool side.
Thanks again had a great time.
March 31, 2014
Rated 1 out of 5 by Stephen2014 This hotel should be torn down.
The air conditioning does not work well. Bath room is outdated.
March 28, 2014
Rated 5 out of 5 by Angelo12 Excellent Stay
My hotel experience could not have been nicer! Staff was great, room was great and the food was really outstanding. I hope to come back soon.
March 21, 2014
Rated 1 out of 5 by JMolloy Needs to be Renovated
The hotel has certainly seen better days. The room was drab, and had not been remodeled in 30 years. The bathroom was a disaster with a "portable" shower fixture. There is no steam room or sauna and the pool area is lacking. Paid too much money for a poor product.
March 18, 2014
Rated 5 out of 5 by Kitzer Excellent Accommodations and Location
We have stayed at this hotel multiple times and like the location and accommodations and amenities.
March 16, 2014
Rated 5 out of 5 by DJA1229 Great Memories at the Princess K
This hotel continues to provide excellent service and great memories for My Mom and Me. This visit we were treated with a room upgrade, a gift basket, and daily delivered newspapers. Parking is especially convenient as well. The entertainment by poolside along with our pool view and ocean view was very nice.
March 11, 2014
Rated 3 out of 5 by Popis421 Not impressed
Outdated accommodations. Desperately needs an update.
March 10, 2014
Rated 4 out of 5 by vidkid good location
staff and location are the best . the hotel needs a bit updating but its kept clean and tidy all the staff were very pleasant and nothing was to much for them we were flying out late and they let us check out late and give us a curtsy room later as well .
the staff at the pool bar were always very happy and pleasant. good value for Waikiki.
March 6, 2014
Rated 3 out of 5 by dfts It's just OK
I have stayed at the PK many times. I am disappointed by how Platinum members are treated and the lack of Platinum amenities. I literally had to ask. I was assigned a room that was not upgraded. I'm glad the hotel is scheduled for upgrading because it has lost it currency.
March 2, 2014
Rated 4 out of 5 by Damian14 excellent value.
We just spent 3 nights in February at this hotel. The hotel itself is old and a little dated, but really clean. The staff blew us away with their happy, easy going and very helpful attitudes.
For a hotel 1 block off the beach front, it is an excellent value. The room was very clean and comfortable.
February 25, 2014
Rated 5 out of 5 by MiaL Great Location and Staff
I attended a meeting at this hotel and the location was really great. Right in the heart of the shopping/restaurant district. The staff attending to the meeting (Alejandra, Kevin, Greg, Richard) were all very efficient and wonderful to work with. The meeting rooms were set as requested and they were there to meet our every need. Their professionalism allowed for a great meeting.
February 24, 2014
Rated 4 out of 5 by DiegoSoria Great Service
We had a great welcome at the check point and every single day the staff was with great attitude. Very good service
We had a nice ocean view, however the room was a little bit small for a couple.
February 16, 2014
Rated 1 out of 5 by Conductor80 Worst Hotel I've Ever Stayed At
This hotel is horrible. The fact that it is a Sheraton should be embarrassing to all other Starwood hotels.
The furniture in the room is older than me, the bathroom fixtures are grimey and moldy, and the hallway are like something out of a bad movie. I could go on and on with my list of disappointments!
I have never stayed in a hotel this bad. A $45 a night budget hotel would have been better.
Starwood needs to change the rating on this hotel from a 5 to a dump.
February 14, 2014
Rated 1 out of 5 by MrClean Simply unacceptable!!!
SPG should immediately downgrade this facility to a Category II and list on the website that it is scheduled to close for renovations beginning the fall of 2014 if they want to keep their well earned reputation in tack. The property has issues at every turn from the cheap plastic chairs poolside, the stained carpets and chipped paint throughout, too the ridiculously poor conditions of the premier room that I was upgraded to. To wit my one-year old never left the bed as her touching that floor was not an option. Fortunately, we were only there for a single night and the company was paying. Had this been a week-long stay or a reservation that I had paid for with my funds/points I would have been simply livid. With that being said, the location is second only to SPG’s other three beach front properties and if the renovations result in a facility on par with those three properties then a Category V rating will be well deserved again in 2015 upon their completion.
February 11, 2014
Rated 4 out of 5 by PKHawaii Terrific staff
The staff at the PK is fabulous! Kathy at the front desk is a real gem!
January 28, 2014
Rated 1 out of 5 by TnKOol So bad it's hard to believe this is a Sheraton
Started off bad with the staff not greeting me even though there was no one else in line. After a minute or so of uncomfortable silence she finally looked up as wasn't too annoyed that I existed. We had upgraded to the ocean view room, which does have a good view. Thankfully Hawaii is beautiful because the interior of the room is horrid. Even in the 70's when it was new it was probably horrid. My wife compares it to a different brand that's know for being cheap and available and lit. Except their rooms have been updated in the past 20 years.
January 25, 2014