Rated 3 out of 5 by KKAWA This hotel has unreasonable "bedding" policy
Reservations were made 4 months in advance for 2 adults and 1 child. We were checked into a room with a king size bed and were told there were no roll away beds available. The CSR told me that bedding was not guaranteed and there were no other rooms available. I asked to speak to a manager and she said the manager would tell me the same thing. I had to call the tour company who contacted a manager. I was told a manager would be out to greet me, which didn't happen. We were given a room with two double beds by the same CSR only this time she was very rude to us. I was very appreciative for the accommodation change, but she didn't acknowledge our thank you nor issue an apology. I will report to our travel agent regarding this hotel's supposed bedding policy.
July 24, 2014
Rated 5 out of 5 by Lawsy Our stay was excellent in every resepct
We had stayed in your hotel in previous years and as a consequence arranged to stay with you once again with a request for an ocean view room. We were most impressed by your buffet and domestic staff taking time from the first day to establish our names and then greet us accordingly for the rest of our stay.
July 15, 2014
Rated 1 out of 5 by FrequentFlyerGuy What a dump
This hotel hasn't been updated in forever. Nothing inside fits the Sheraton brand standard. The carpets, bathrooms and walls are soiled and stained. The hotel is very large and there is no personal attention or sense of urgency with the staff. There are lines for everything. They don't even have the regular shower head or bed. There is a very loud and touristy dinner show at the pool at night, so don't plan on falling asleep before 10pm. The food is ludicrously over priced. No SPG recognition beyond a higher floor. No club lounge. Poor wifi signal.
Across the street from the beach. Get up early and you'll have all of it to yourself. Sleep in and there won't be a spot to lay down. Hotel doesn't provide anything for the beach though.
November 8, 2011
Rated 5 out of 5 by Maximusjr Great stay
Other than the Internet connection being a bit spotty, and never actually being able to connect to link Sheraton (one of the connections available) everything was great
July 26, 2014
Rated 1 out of 5 by fred1939 This hotel is a dump
the furniture in my room is mismatched, scratched and inadequate. Storage space is nearly nonexistent and there is no counter in bathroom Bathroom light fixture is corroded. Elevator is filthy. Staffing at registration desk is minimal. My Starwood Preferred line at check-in waited for service much longer than did other guests. My wife and I have stayed at dozens of other Starwood properties and until now have never seen any so dated and tired as this one
October 23, 2011
Rated 3 out of 5 by Ericb princess kaiulani
This was my third stay here and I was very disappointed in several ways. They had a room ready when I arrived early in the day but I had to downgrade my room to a different building to get it because of electrical problems in the area I reserved. When we returned to our room after 4 pm the next day, room service had still not cleaned the room. The breakfast bufffet was really terrible and over priced. The pancakes were dried out & hard, eggs cold and hard.
November 10, 2011
Rated 2 out of 5 by WorldSPGPlatinum It's not the staff...it's the hotel
This is seriously lacking Starwood standards by all means... especially since it's SPG category rated 5!
The Good: The staff are excellent! They go out of their way to make sure my needs are met (still at the hotel as I'm writing this review). They're friendly and courteous - excellent welcome from my incredibly busy travel to relax with my family - a reward for us all!
The Bad: The hotel is seriously outdated. At first, I started to take note of chipping paints, peeling wall paper, moldy ceiling, stained carpet, dirty bathroom, flies in the buffet (fruit) and pigeons that stare at you on your breakfast table and you have to fend off (protect your meal from the birds!)... I simply ran out of things to note and will just say - this is by far one of the worst Starwood Property that I've stayed at anywhere in the world!
SPG - Please Please Please - renovate this property! It is unfair to the staff that try to make up for this serious gap in facility quality and it's incredibly disappointing to us/the loyal SPG customer that choose this property simply because it's SPG vs. other hotels here.... Please...
September 4, 2013
Rated 1 out of 5 by EZ01 Horrible Stay
Right from the check in procedure this hotel has many issues .Confirmed and paid for an ocean view king room , tried to give is a double , 30 minuted of wait they gave us a king room overlooking garage by frieght elevater. 45 more minutes to resolve, room was worst room i have stayed , worse that most small town motels i have stayed in , paper thin walls,one picture in the " decorated " rooms. A 5 x 5 cut out in drywall on ceiling very poorly patched and painted. rudest bartenders and serving staff i have seen in mamy years. Hotel wing to be demolished next year from what i understand _ two years to late for this dump
January 9, 2012