Rated 3 out of 5 by female63 This hotel certainly does need its scheduled upgrade.
I was told that this hotel was closing soon for a planned upgrade. It certainly is long overdue. I enjoyed my stay in Waikiki but did not find it relaxing due to the noise in my hotel room. I was on the 29th floor and had expected it to be quiet but far from it. There was noise from the street and also from the hotel elevators and guests in the room opposite. However, the lobby, pool and restaurant areas were lovely. The pool and restaurant staff were just great. Very efficient and very friendly. The ood was good and plentiful and the local was perfect. I am not a "sitting area the pool and beach person" so found the location ideal for sight seeing and shopping.
January 17, 2014
Rated 4 out of 5 by SashaAl Overall pleasant
If not to checkout nightmare made by Ping when we almost missed our ride to airport, overall we had pleasant time at the hotel. Every year for many years we are staying at this hotel, but have never experienced such a
disservice in time of checkout.
December 31, 2013
Rated 3 out of 5 by Garret Stay wasn't too bad
Before mentioning anything else, I'd like to give my praise to Ping who was working at the Gold/Platinum Checkin Desk the night of Dec. 16th. She was extremely friendly, knowledgable and, was able to combine my 2 consecutive reservations into 1 (Had to book separate reservations for work and personal) to avoid having to checkout and checkin in the middle. She also moved my room to a high floor with an absolutely incredible view of the Honolulu Skyline and Ocean. It made it an absolute pleasure to relax on my balcony, can't thank her enough for that. I had even mentioned visiting China one day (her home country) and she gave advice on where to visit and sights to see.
The cleaning staff were nice, replaced the broken Ironing board that was in my room, and made up my room each day even after not departing until later in the afternoon.
The bell staff unfortunately caused me to miss an important work deadline. I was expecting an extremely time sensitive package during my stay. The night before it was scheduled to be delivered, I asked the bell staff to call my cell phone upon delivery instead of my room because I would be out working and not in my hotel room. I explained the sensitivity of the package and they agreed to call my cell and took down my contact information. The day of delivery, I never received a call and instead had to rely on the UPS tracking page which was on a 3 hour delay, causing me to miss my deadline. When going up to my room later that evening, I found a note under the door saying there was a package waiting for me.
The facilities are in desperate need of renovation, with the exception of the common areas (pool, bar, etc..) which look very nice. The elevators, hallways, and rooms themselves are very dated and are in need of some modernization. I think listing the hotel as a Cat. 5 is a bit of a stretch as a result of this.
December 30, 2013
Rated 5 out of 5 by chiavatore Great Location, Very Nice Stay...
The best part of the Sheraton Princess Kaiulani is the location! Although not directly on the beach, it is only minutes from all that Waikiki has to offer, including shopping and great restaurants.
The hotel room, hospitality, facilities and staff were all very good. The restaurant and bar were also very nice. Close to nearly all bus lines, taxi, shuttle service, and parking is also available.
December 28, 2013
Rated 3 out of 5 by Vicky321 Staff is friendly
This hotel is old and could use some renovating. Nice open front desk / first floor area. Staff was extremely nice.
December 19, 2013
Rated 2 out of 5 by Chuck45 Needs updating
Stayed in 2 different rooms at this property, first one the bathtub didn't drain properly, the second one there was no individual thermostat.
Hotel really needs updating and be brought to a Sheraton Standard.
December 18, 2013
Rated 4 out of 5 by SLEL A shame it is to close
This was our third visit to this hotel, and we have no idea where we will stay next year, all the other Starwood properties are too expensive. This hotel has great location totally adequate rooms, a pleasant pool area, and a good bar and restaurant.
December 15, 2013
Rated 2 out of 5 by Allen58 Service Call and disturbing guest noise
Airconditioner was not working when I arrived in my room. It took three calls and an hour and a half for maintenance to arrive to fix the issue.
Was woken up by noisy guests in the adjacent room after 10pm.
December 9, 2013
Rated 1 out of 5 by Laura35 Needs Complete Renovation
Room was in need of complete gut rehab. Very dated and worn. Checkout time of 11am is very early. City room too loud w/ street performers across street.
December 9, 2013
Rated 5 out of 5 by JoshnJoe Excellent!!!!
This hotel was great! had everything that was needed and the staff were more than willing to help in any way needed 24/7. Parking was great and check in/out super fast and friendly. I will be returning!!!
December 5, 2013
Rated 1 out of 5 by jrjr353 Misleading SPG Property
In desperate need of renovations or perhaps SPG should sell and stick with SW, Surfrider and RH. I am a huge fan of SPG yet this was the worst property I have stayed in since 2011.
December 3, 2013
Rated 4 out of 5 by Aimana Princess Kaiulani a warmly unsophisticated holiday quarters
This hôtel is very convenienly located,basically comfortable.
Amenities are at their minimum, services good and warm ,island style! ...
I personnaly appreciate the rather informal and relax style of the property.
December 2, 2013
Rated 1 out of 5 by Scott212121 Tired property
This property is severely in need of a remodel. Rooms are very average, very worn, small bathrooms in bad shape, hallways and elevators very old.
December 2, 2013
Rated 5 out of 5 by Keoni Our Go-To Pro Bowl Hotel
We have enjoyed our Pro Bowl stays so much at the Princess Kaiulani. Pro Bowl is two months away, and we have our room reserved! The beds are sooo comfy, and the Black and Decker Brew 'n Go in-room coffee makers are so nice, we bought one for home on Amazon!
November 30, 2013
Rated 5 out of 5 by PhilipSF One of the finest locations is Waikiki
Guests cannot beat the location of this hotel. I have stayed at the hotel over 200 nights and it has yet to ever disappoint. The staff are over the top! Management always recognizes my Starwood elite status.
November 30, 2013
Rated 2 out of 5 by Cactusjack73 Hotel is getting old and so does the service
I have stayed at this hotel a couple times now but the last stay was absolutely horrible. The hotel is getting very old and the staff there is slow and not very customer friendly. The internet in the rooms doesn't work and the food at the hotel is way overpriced for the quality. The bathrooms is literally falling apart. After 3 days I couldn't take it anymore and moved to another star woods hotel on the beach. What a difference wow. I am not staying at princess ever again.
November 29, 2013
Rated 4 out of 5 by Andrew82 good value for money
good value for money, but lower floor is not good.
November 25, 2013
Rated 3 out of 5 by Bonnie8 The bathrooms are well worn :( Our room had a bath tub :)
Rooms are not clean.
The side of the bath tub, very dirty.
Light switch covers very very dirty.
Some mold evident in the bathroom.
November 23, 2013
Rated 5 out of 5 by Minder great value hotel in a terrific location,opposite the beach
We stayed on the 8th floor,with views of the beach and over the entertainment area including the hotel pool.It was great.The hotel is getting a bit dated however the friendly staff and facilities,including great location make this a place i recommend to stay .
November 22, 2013
Rated 5 out of 5 by mtravel16 Best bargain in Hawaii
This hotel has all the resort amenities and has excellent service and comfort yet is priced affordably. This is my favorite Honolulu hotel.
November 21, 2013
Rated 5 out of 5 by Gen50Bil Excellent central location in Waikiki
Not on the Beach - - but just cross the street and you are 'there'. Thanks for an upgrade - we had a great view of the ocean and the Moana Hotel.
November 18, 2013
Rated 3 out of 5 by Trvldeb Convenient Location
For a reasonable rate very close to Waikiki Beach, this is a good value. My only issue was too much city noise. The rooms are not sound proof.
November 18, 2013
Rated 5 out of 5 by JSCC Hotel has a good location
The employees are very nice.
November 8, 2013
Rated 1 out of 5 by 6PLEX Cannot Get In My Room
After a long hard day at work, the key card would not work and I got for my inconvenience was a free drink at the bar. Several teams of people were involved-- security, front desk, engineers, back and forth these same people were called back again. Only for a 'comfort manager' to have one drink comp'd at 'last call' at the bar. This place needs a renovation--QUICKLY. And you need to learn how to treat all customers better--including your gold members.
November 6, 2013
Rated 4 out of 5 by Shugypop This is our hotel of choice
Whenever we are in Waikiki we choose Sheraton PK for our stay. The staff is always very friendly and accomodating!
November 4, 2013
Rated 3 out of 5 by Chapman Not as great as in the past
I was impressed with the desk staff from checkin to check out. I found the pool staff a little bit cheeky one morning. I was quite disappointed in the daily cleaning of our room. As well from the time we checked in to checked out, there was a coffee cup on our floor just outside the elevator. I was surprised to see this day after day. I thought I should pick it up but at the same time used it as a gage to know if that part of the floor was being tended to.
October 31, 2013
Rated 3 out of 5 by Patty1063 Improvements Could be Made
The public areas of the hotel are pleasant and comfortable but guest rooms are tired and on the small side. The beds are excellent quality and provide a good night's sleep. The buffet breakfast is very good but there's no variation from day to day. The pool closes at 6:00pm - very much a disappointment when the temperatures are in the 80's!
October 31, 2013
Rated 2 out of 5 by abcwaikiki Noisy rooms
Booked 2 rooms. One was next to the elevator and I could hear the noise from the elevator movement all night. In another room, people could hear the noise from the bathroom next door.
The key didn't work initially after check-in and lined up for another 15 minutes to get it fixed.
October 26, 2013
Rated 2 out of 5 by micker716 This is a Sheraton?
Can't believe this is a Starwood property. I'm a frequent business traveler (government employee), and have stayed here on a few occasions for short overnight stays, generally as a stopover for an international flight. Generally this is my "last resort" pick, when I can't find anything else at my per diem rate. Over the years this hotel has slid further into disrepair and the staff has slid with it. On my most recent stay the room smelled of mildew, the air conditioning was barely functioning, the shower fixture was loose and the sheets and pillows were threadbare and old. I chose the continental breakfast for my Platinum amenity. After waiting to be seated for 5 minutes at the nearly empty restaurant, I had some fresh fruit, yogurt and a hard-boiled egg from the buffet. I was told I would be charged for a full breakfast because of my inclusion of the the hard-boiled egg. I returned the egg to my surly waitress. Luckily this was just a one-night stay. If you are planning a vacation, I think you will be greatly disappointed with this hotel. There are many better options on Waikiki.
October 19, 2013
Rated 2 out of 5 by buzydi Disappointment
We did not get the room we booked and confirmed via the internet in February 2013. As we were travelling with our 15 yr old son, we asked for 2 double beds. When we entered the room we found it only had 1 king bed. We were told that the hotel was full and that nothing could be done. The manager Gregg was apologetic but after informing him that I was an SPG member he made no attempt to try and make other suitable arrangements. He said it was up to us if we wanted to take this room or not. He said if we still wanted a different room he could review it the next morning. He never came near us for the whole stay. I was extremely disappointed as this holiday was for a special occasion and left us feeling like we didn't matter. I have stayed in many SPG hotels over the world but now have a different outlook on whether the SPG group of hotels now meets my expectations.
October 17, 2013