Rated 1 out of 5 by JMolloy Needs to be Renovated
The hotel has certainly seen better days. The room was drab, and had not been remodeled in 30 years. The bathroom was a disaster with a "portable" shower fixture. There is no steam room or sauna and the pool area is lacking. Paid too much money for a poor product.
March 18, 2014
Rated 4 out of 5 by GMA2014 Hotel has great features
This hotel was located right in the center of everything. Awesome location, even though was one block from beach, we still had a Great view. Walking distance to shopping, Beach, Zoo, Aquarium. Also just so happened that the area for bus tours pick was just down the street. The hotel staff was amazing. There was a young lady hostess at the buffet restraunt that was remarkable. She diffently started our day off right each morning. We will diffently stay here again when we are able to take another vacation. thank you
July 2, 2014
Rated 1 out of 5 by eddieg3 rundown rooms
Your rooms were old and musty. they looked as if they haven't been upgraded in 20 years. for the rate you charge, I expect a cleaner and more updated room. even my young grandchildren asked about the poor condition of your rooms. even the remote didn,t work properly. from now on, I will stay at the Sheraton Waikiki.
August 7, 2014
Rated 5 out of 5 by MsLynda This hotel was wonderful.
I really enjoyed our stay at this hotel. The staff was helpful & very friendly. Our maid Chen was my favorite person at the hotel. She took good care of us & I looked forward to seeing her smile everyday. It's location was in the middle of everything & we had a perfect view of the ocean. My only complaint was that there was no basic tv cable in the room. My husband & me like to watch the morning news as we get ready for our day. We could have paid for daily use but we weren't in the room enough to make it worth while. Other than that the hotel was an excellent choice.
February 27, 2013
Rated 2 out of 5 by Caroline2407 Needs updating
The hotel needs updating, the bathroom in our room was old and in need of renovation. The hotel didn't make you feel like you were in Hawaii. The positive of the hotel is the location, although not on the beach it is close to the beach & shopping.
August 8, 2014
Rated 5 out of 5 by PhilipSF One of the finest locations is Waikiki
Guests cannot beat the location of this hotel. I have stayed at the hotel over 200 nights and it has yet to ever disappoint. The staff are over the top! Management always recognizes my Starwood elite status.
November 30, 2013
Rated 5 out of 5 by FLEAS the hotel was lovely
THEY WAS FREINDLY AND NICE AND THE ROOM WAS SMALL HAD FLEAS THE BATHROOM WAS THE KICHEN AND LIL FREZZER WAS IN THE CLOSET I HAD A BAD TIME THER I CANT STAND FLEASE THANK YOU
November 24, 2012
Rated 5 out of 5 by Gene Excellent central location in Waikiki
Not on the Beach - - but just cross the street and you are 'there'. Thanks for an upgrade - we had a great view of the ocean and the Moana Hotel.
November 18, 2013
Rated 5 out of 5 by mtravel16 Best bargain in Hawaii
This hotel has all the resort amenities and has excellent service and comfort yet is priced affordably. This is my favorite Honolulu hotel.
November 21, 2013
Rated 3 out of 5 by Bones42 This hotel is tired and needs an upgrade
While all staff were most courteous and obliging the hotel itself is in serious need of an upgrade. Room in the Princess Tower smelt musty and damp while all furniture looked and behaved as being worn and well-used.
Disappointing for the price.
August 5, 2014
Rated 3 out of 5 by Molelly A convenient site
I was pleased by the convenient location of the hotel to Waikiki Beach, the main shopping areas and the ease of connecting with public transport. The staff are helpful and courteous, often going beyond their duties to assist travelers with inquiries.
August 3, 2014
Rated 2 out of 5 by Kimbosky Watch your luggage!
This is by far the worst Starwood property I've ever stayed at. I am a SPG but recieved no recognition. We dropped our luggage at the curb as instructed by the bellman with the promise it would be delivered to our room. That was at 9:30am...came back at 4pm to no luggage. Searched the store rooms and no luggage. WE did find it...on the curb...where we had left it 6 1/2 hours earlier. The first room they put me in was supposed to be "partial ocean view", yet had a view of a mountainside...oppisite view of ocean. The TV was positioned around a corner from the bed whereas you could not see it laying in bed. There weren't even chairs in the vicinity of the TV. I convinced them to change my room to the one I reserved...the partial view.
October 24, 2012
Rated 5 out of 5 by anisa great night stay
great view of moana surfrider and comfortable bed.
September 16, 2013
Rated 3 out of 5 by trish57 Did not live up to my expectations.
There was not an spg floor. The hotel had a very old look and out dated feeling and carpets were old and dirty. Door locks were old and undependable. Had a nice view of pool from balcony and view of hotels in front.
August 3, 2014
Rated 4 out of 5 by RegLovesToTravel This hotel is in a good location
The location of this hotel was great. Walking distance to good shopping, eateries, and the beach. I did find it strange that we needed a towel card to obtain a beach/pool towel; but I guess too many people have stolen towels before...? On the 4th night of our stay, I had a nose bleed. I didn't like that I had to ask the staff to change the sheets (we stayed a total of 8 nights)--they should have changed it because the blood on the sheets was visible. Another thing I didn't like was that pool towels were limited to one per guest; two pool towels per guest would be more ideal. The best part about this hotel was its resort fees because it includes 2 bottles of water and in/out parking privileges per room. Overall, this hotel was a good deal.
September 11, 2012
Rated 5 out of 5 by Seattlelite Great hotel at a reasonable rate!!
We have stayed at this hotel before and have returned. It I'd our hotel of choice when we stay in Waikiki. The price is right, the hotel is very clean and everyone is very helpful and nice. My only complaint, not even a complaint but suggestion would be to keep the pool warmer and keep it open longer. It closed at 6pm when we were there, I am not sure if it's a seasonal thing? A hot tub would be cool too!! We will always stay at this hotel when we visit Waikiki and will recommend it to our friends! Great experience and it's closer to everything.
January 30, 2013
Rated 1 out of 5 by blueslip Inconsiderate Check-In Staff
AA made the booking for me due to flight delay. I arrived at the property at 3AM & been up for 24hrs. The main check-in staff was very sympathetic of the situation I was in but still tried to verify what rules that would apply for this kind of room booking for SPG Platinum. A second check-in staff joined her; she was inconsiderate and even tried to hold the check-in process. I had to stop her talking for I was extremely tired, yet she kept blabbing. Eventually, the first person, who was responsible for my check-in, gave the key card and directed me to the elevator. The next day, I spoke with the Concierge manager, who could only be apologetic to the situation. However, action has more meaning than just apologetic words. This was my first time to stay in a room booked by an airline. Unfortunately, the choosing of this property was based on my insistence to AA and as a loyal SPG customer. The room was not for free and I brought in business to this property. I deserved better treatment, not like someone who was begging for special treatment. I was extremely tired, needed rest and not to be treated with inconsideration. I own a business and I always treat nicely all my customers regardless of who is paying the bill. This hotel is over rated and its Category 5 status is a complete deception to customers. The room I stayed in is comparable to a motel room.
September 26, 2012
Rated 1 out of 5 by TnKOol So bad it's hard to believe this is a Sheraton
Started off bad with the staff not greeting me even though there was no one else in line. After a minute or so of uncomfortable silence she finally looked up as wasn't too annoyed that I existed. We had upgraded to the ocean view room, which does have a good view. Thankfully Hawaii is beautiful because the interior of the room is horrid. Even in the 70's when it was new it was probably horrid. My wife compares it to a different brand that's know for being cheap and available and lit. Except their rooms have been updated in the past 20 years.
January 25, 2014
Rated 4 out of 5 by MarcelaFromSeattle Great Value, Friendly Staff, Close to beach!!!
This is a great hotel for the price. It is located right off the Waikiki strip across the street from the beach and near great food and shopping. The staff is very friendly and the hotel amenities met all of our needs. The beds and pillows in the rooms are very comfortable and the mini fridge and complementary in room coffee was great! Overall, our stay was very pleasant the lobby and rooms were clean & it was a perfect location for someone on a budget. The only thing I would recommend for the hotel is to have the tile in bathroom re-grouted since they appeared to have mold growing between them, but other than that the hotel met all of my expectations. Thank you for your wonderful service and friendly staff! I hope to stay there again someday.
September 12, 2012
Rated 4 out of 5 by Duchess2014 Sheraton Kaiulani
The hotel is dated and needs a renovation. I had to be moved because of cigarette smoke pouring through the vents. I had originally been told I could not get the Westin Moana Surfrider in USG Per Diem but then a colleague of mine was able to get it for the same time period, which made me a bit angry, esp since she was not an SPG member and I've been a long-time loyal SPG member. The Staff at Kaiulani are wonderful and very friendly. They are your best asset. I would recommend this hotel to budget travelers who want to be close to Waikiki beach access. The gym was great, the music and pool bar were nice. But there was a building site next to my "upgraded" room so I never did enjoy my lanai or opening my door to get that wonderful Hawaiian breeze in my room.
April 20, 2014
Rated 5 out of 5 by Elsita37 Spectacular View!
Our first time to Hawaii and with our experience here we will certainly be back again. The beach is across the street, the shopping is all around you, just about everthing is walking distance and there is so much to do and see and everyone in the hotel is very helpful and attentive to your needs. Thank you so much Sheraton Princess Kaiulani.
May 17, 2013
Rated 2 out of 5 by LockOut25 Locked Out
I enjoyed my stay at the Sheraton Princess Kaiulani. Comfort was very disappointing, the rooms walls are paper thin. I am a light sleeper and the alarm in the room next to ours woke me when it went off. My husband and I are use to sleeping in a Queen size bed. Our room had two doubles and we could not sleep together because we were both afraid of falling off, not enough room to stretch out . The funny thing is we are not large individuals average size adults. The icing on the stay was we went out to get breakfast before checking out. We returned to the room 15 minutes before check out time to pick up our luggage and found the room key demagnetized (both keys). I would never thought one with good standing would be treated as such give me the opportunity to come to the front desk to check out before you demagnetize my room key.
June 27, 2014
Rated 3 out of 5 by Afig65 This hotel needs an upgrade
For the price of a hotel room, this place needs a serious upgrade. Talk about being dated! The only nice thing about our stay was the view from the lanai. The bathroom felt like a gas station bathroom. The fixtures were old and the finish on the shower fixtures were showing through. Tub didn't drain. No counter space. Small and hard to maneuver. No tables and chairs in which to eat a small snack . Wall paper and paint were outdated. Towels were hard and scratchy. Everything g screamed circa 1970's. Internet NEVER WORKED AND IT WAS FREE!!!!
May 17, 2013
Rated 3 out of 5 by pr2012 Just okay
The bed was comfortable, the staff was nice and pleasant, but the hotel was shabby. The walls in the common area were banged up and needed a new coat of paint and general cleaning. The bathroom in the common area on the 1st flr never had paper towels, was often messy/unclean and the paper towel broken. In the rm, the bathroom was in need of deep cleaning and an upgrade- dirty grout, beat up toilet, wallpaper stained and peeling. Good water pressure. Rm had a bit of a stale, mildewy smell too. Housekeeping staff was very kind and pleasant.
December 12, 2012
Rated 4 out of 5 by Bruce1234 Good hotel in great location
Stayed in this hotel last week- although not on the beach it was a short block away- the beach is nice by Hawaiian standards, but not very big and very crowded- excellent location for access to restaurants and shopping
the hotel is a bit dated but otherwise met our needs- the rooms were clean and comfortable- the staff were very friendly- we did not eat at the restaurants- would probably stay here if we went to Honolulu again and the price was right
June 28, 2014
Rated 3 out of 5 by tsonyx505 Valentine's stay
Room was adequate. The hotel is great location for downtown. The hotel really needs to clean off the rooftop above the restaurant area. All the balconies overlook this from the north tower and it terrible. Has old dying plants, plastic buckets and maintenance supplies piled up on it. The balconies directly overlook this. Also the balcony furniture plastic chairs are in desperate need of replacement. To have a room with a balcony
should be an extension of your room in Hawaii. They are so unappealing you don't want to open open the door.
March 3, 2013
Rated 4 out of 5 by BackagainAussies BackAgainAussies
Once again we return...
We have stayed at this Hotel a number of times over the years. We love it here. We have young children and this Hotel caters so well for families. We love the intimacy and the not so hectic pace. The pool is not crowded, the pool bar/restaurant are very accommodating and the views are great. You can enjoy the energy of the street mixed with great views of the ocean and swimmers and surfers on Waikiki Beach. The location is perfect - centrally located within close proximity to great shopping and restaurants.
October 2, 2012
Rated 2 out of 5 Maids & General Staff Fall Short
Stayed for 5 nights in November 2012 - room was not cleaned the same way twice. Always forgot coffee - and when received coffee, always decaf. Specifically wrote note for REGULAR coffee and tipped $5 - two more decafs. Would give me three conditioners and zero body lotion. Safe was locked when entered room - never able to get maintenance to room so it could be opened. The breakfast buffet was completely unacceptable (service and food quality). Great drinks at the bar and nice touch with the cold towels by the pool in the afternoon.
November 19, 2012
Rated 2 out of 5 by JohnUK Not Sheraton standard
When we arrived at the hotel room I was just so shocked at the dismal room state. This was not Sheraton standard. The room, and especially the bathroom, were so tired looking and run down. I speak as someone who has stayed in very many first class Starwood hotels on all continents over the years. This hotel was amongst the very lowest room quality. Even WIFI does not work in the room (but they charge you for it in 'Daily Resort Charge'). The one saving grace was the staff, they were without exception, all very friendly and helpful.
March 1, 2013
Rated 2 out of 5 by Nikita Needs Serious Improvement or Demolishment
This hotel is rather well placed being located second-line to the beach, within walking distance of boutiques and other shops including an abundance of ABC Stores allowing access to food and beverages 24/7. Unfortunately that is all that is good about this hotel.
The hotel has 2 main wings. One contains extremely outdated, 70's styled rooms with a large amount of space creating an empty feel. The toilet is old, dirty, the shower is in the very narrow bathtub causing you to touch the dirty curtains all the time and the toilet seat is extremely uncomfortable and pokes you constantly. The other wing has a more updated and new style but unlike the other wing the room feels crammed and with a ridiculous amount of space left for the balcony, can not give more feedback as I did not stay in this room but looked inside one.
The breakfast this hotel offers has a limited selection but complements the level of luxury this hotel offers. I had the continental breakfast which offered me fruit, muesli, buns and cereal (selection of 4 different types of corn flakes). The food itself was fine and the bun selection almost made up for everything else. Half of the dishes were dirty and would run out quickly and the staff would be very slow to top them up for use and the same goes for the food itself. That wasn't even the worst thing about this breakfast, through out the duration of my stay there was construction right next to the tables and the noise was unbearable making even conversation a task.
The service is slow and unresponsive, there have been 2 instances that Guest Services didn't even pick up when I called and the check in at midnight without another single guest in sight took 20 minutes.
The hotel also has a $26.18 USD daily mandatory fee per room which offers the following: (quoting the official resort charge list)
- Free high speed internet access
--- The Internet was decent.
- Self-parking for one vehicle
--- Provided as promised
- Unlimited local and 1-800 calls, up to 60 min of long distance
--- Kind of useless feature but nevertheless still there
- Two bottles of water per day
--- Provided as promised
- Children 5 and under eat free from kids menu with paying adult
---Good for families with little kids
- Big kahuna beach service (use of sand chair and fresh towels)
--- You had to CARRY the chairs to the beach
--- The pool is a tiny oval which goes to 8 feet deep, why? To receive towels you need 'Towel Cards' which is a real hassle especially if you forget your cards in your room you have to go and get them or even worse lose them.
- Fruit and water provided twice daily between 10am and 2pm when seated in designated area on Waikiki beach with 4 free cocktails (4 coupons given upon arrival)
--- Didn't use this feature, can not give more feedback
- Portrait done by professional photographer
--- You had to book in advance which is a hassle for a 15-20 minute session of taking pictures.
All the features above are really not worth the daily fee ESPECIALLY for SPG Platinum guests which I am as you would be offered most of these anyway as SPG recognition.
All in all, for future trips to Hawaii I will try and avoid this hotel at all costs.
August 15, 2014