Rated 3 out of 5 by Earl44 Hotel doesn't understand Platinum level
First you didn't have my reservation. Showed my Sheraton reply e-mail with reservation number. Still couldn't find, had to call central reservation. Took 30 min to get the reservation. Booked me am room, asked if it was on the preferred floor, was asked why - because I am Platinum level. Then took another 15 min to get me a room on the preferred floor. Went to room, AC didn't work, called guest services-20 rings later they answered, had maintenance come up and work on the AC. It started working, maintenance left, the AC stopped. Went to front desk asked to move - was told no. Responded that is how you treat you Platinum guest. After going into the back I was moved. Later in the day I stopped by the front desk asking if I get breakfast as a Platinum level - they had to go into the back and find out. Day before checkout I asked for late checkout time, told the person that I was Platinum level - they said no late checkout. I asked to speak to the Manager - front desk person went into the back then came out and said I could have 4:00pm late checkout. I wanted later, but knew your team wouldn't support so I accepted. You need to educate your staff to look for guest status and understand what that should get them.
July 15, 2014
Rated 3 out of 5 by Vicky321 Staff is friendly
This hotel is old and could use some renovating. Nice open front desk / first floor area. Staff was extremely nice.
December 19, 2013
Rated 4 out of 5 by TRISHie location
The hotel is in a wonderful location and the staff have/give ALOHA. Rooms are small and noisy. Good vacation value.
December 2, 2012
Rated 4 out of 5 by Dj5619 Nice hotel
nice hotel - i would stay there again. The staff could be a little bit more cheerful. The pool staff was excellent!
December 12, 2012
Rated 4 out of 5 by Shugypop This is our hotel of choice
Whenever we are in Waikiki we choose Sheraton PK for our stay. The staff is always very friendly and accomodating!
November 4, 2013
Rated 5 out of 5 by JLamar Great
Incredible location, great beds and bedding, and a helpful and friendly staff. Excellent hotel for the price paid.
June 25, 2012
Rated 5 out of 5 by MJ01 Best location and great service
This hotel has a great location in teh center of Waikiki. All the employees aprovide great service with a smile.
February 19, 2013
Rated 4 out of 5 by CocoBN Excellent Customer Service
The staff at the Princess Kaiulani are always helpful and extremely nice. They make this hotel worth the stay!!
April 20, 2013
Rated 1 out of 5 by SDSteve Business Travels Avoid This Hotel
I stay in hotels over 100 nights per year and travel to Hawaii every 6 weeks for work.This hotel was recommended to me as suitable for a business traveler. Upon my arrival to the room on what was supposed to be the renovated tower I discovered that there was little or no usable desk space and no chair in the room. My laptop had to share a small space with the TV and coffee service (which went on the floor). Waiting 30 minutes after calling Guest Services an arm chair that looked from the 60s was brought up. It was unsuitable (too low) to sit in and work effectively at what little space on the desk. The room had very little sound proofing. I heard everything in the hallway and everything from outside even with my sliding glass door shut. The garbage trucks were very loud each morning. The food was marginal at best and the service was average.
I did appreciate the check in/out as that was very quick and this was one of the few hotels that emailed me by charges immediately upon request. The comfort of the bed was a plus and that the resort charge included parking and internet and was a lot less expensive that other local hotels.
I don't think I will be staying her eagain.
July 3, 2012
Rated 5 out of 5 by Akau2013 Mahalo Nui!....To the professional Staff!!!!
The entire staff - From the Front Desk, Bell Desk to the maids......professionalism with the touch of ALOHA!
July 1, 2013
Rated 4 out of 5 by Patty71 Great deal
Lovely setting, friendly and efficient staff, great location for in and out with ease, great bedding.
January 27, 2013
Rated 1 out of 5 by Nickname5540 DON't DO IT!!!
This "resort" is the grossest hotel I have ever stayed in. The below is excerpt from the email I sent to Starwoods corporate>
Quite honestly, this was the most disgusting hotel I have ever stayed in. I am immeasurably enraged that I spent 10 hours on a plane to arrive at this noisy, decrepit, overpriced, poor service, infernal, miserable “resort”. I cannot believe I was duped out of $300 per night for this flea bag motel. Attached are pictures of my room. As you will see:
1) Ants crawling all over the bathroom sink
2) Both live and dead moths on the curtains
3) Moth eaten blackout shade with holes in it
4) Rusty, disgusting fixtures that are at least 40 years old (and not in the good way)
5) Bathtub that was so disgusting that I bought a pair of flip flops so that I could shield myself from whatever was growing in it (those are now donated to the Hawaii garbage dump)
6) Rust everywhere
On top of that filth in the room:
1) It was like staying in Manhattan it was so noisy. From the cheesy band that played by the pool at night to the street performers yelling next to the hotel, to the road noise….it was maddening.
2) Took over an hour to check in as there was only 1 front desk person working at the hotel.
3) Upon checkout, front desk clearly knew that the hotel was a joke, because they didn’t even ask me how my stay was.
I have stayed in 3 Starwood properties this week alone. This is by far the nastiest hotel/motel I have ever stayed in….period. This includes airport motels. To attach the word “resort” to this hotel just adds insult to injury.
September 25, 2014
Rated 2 out of 5 by Waikikifamily8 Needs to be renovated
The hotel looks kind of old. It needs remodeling and new carpet. The bathroom smells like a sewer.
July 25, 2013
Rated 4 out of 5 by mrbb Rooms and flooring need improvement
Vents in bathroom are covered with dust and debris.
Sink has a smell.
Bath tub drain was clogged.
January 31, 2013
Rated 4 out of 5 by hollywood hollywood
i found the hotels location wonderful for our needs everyone was friendly and show was great !!!!
October 12, 2012
Rated 4 out of 5 by ria2208 Excellent location for the price!
This hotel is a a great location for the value, very close to the beach, market, food and shops!
December 28, 2012
Rated 2 out of 5 by Whitemax disappointed
place is very old and in need of major overhaul. By far the worst Sheraton we've stayed at !
February 17, 2013
Rated 4 out of 5 by dave682 check in
upon checking in, room that was assigned was not ready and had to be assigned another room.
November 25, 2012
Rated 4 out of 5 by Rog14 This Hotel has great features
A swarm of termites interrupted on night of my stay. Very annoying. Otherwise "Perfecto"!
October 15, 2012
Rated 4 out of 5 by GitanaLIbre ***
Hotel is adequate...sometimes housekeeping forgets to restock water and toiletries.
April 6, 2014
Rated 4 out of 5 by wahine808 housekeeping
very helpful, when i called front desk to have extra blankets, they came right away.
September 17, 2012
Rated 4 out of 5 by LUSTY great location
FRIENDLY STAFF AND A GREAT LOCATION. NICE MEALS AROUND THE POOL AREA
May 27, 2014
Rated 2 out of 5 by DH30 This hotel needs improvement
The service was need improvement from the front desk and also the F & B service...
June 23, 2012
Rated 3 out of 5 by bingo11 needs improvement
very noisy. took 2 days to sort out air conditioning. for the price not great.
September 21, 2012
Rated 5 out of 5 by Jimbo Home Away from Home
The staff takes the time to know you and makes you feel like a family friend.
February 27, 2013
Rated 1 out of 5 by Adridesty Nothing what described HORRIBLE
I gave this hotel and 1 for location that was the only thing good about this hotel!! Just stayed there last 2 days of my 2 week vacation in hawaii. Cant check in til 3pm and than the line was so long it took an hour to check in than 30 mins to get my bags brought up. They told me they upgraded my room instead it was worse. They put me on the street ocean side that had a nice view but even being on the 27th floor the noise was horrible!!! The wind was so loud whipping thru there we couldnt sleep. The room pictures onlines are nothing like the rooms besides they had 2 beds they are very outdated. The worst part as we are packing up to check out i look under the bed like i always do having children and toys that get lost. There was 5 YES 5 pairs of stripper heals under my bed. I wanted to vomit especially since the night before we saw 2 (ladies of the night) hanging out right in front of the hotel. My question is how many times has the room supposively been cleaned and nobody seen the shoes. It is not worth the money they charge pay a lil more for better hotels!!! Stayed at AMAZING the biggest part of my trip but wont let me post the names do to them being competitiors whatever. dont waste your money HERE!!
July 10, 2012
Rated 3 out of 5 by SED5 Average Hotel
As a Starwood preferred guest, I was expecting more staying at the Sheraton.
June 8, 2012
Rated 3 out of 5 by MG13 MG13
Our room was showing wear and tear. It was in need of a serious face lift.
February 4, 2013
Rated 5 out of 5 by Fun13 Hotel Staff was great & Chef was very good
We will stay hear again. The staff was wonderful and were always helpful.
September 3, 2012
Rated 1 out of 5 by DAGSF Bad Service
New employee equals bad service.
July 5, 2014